Company presentation in english

1. Qaracter’s Credentials and references Corporative presentation September 2010 Adding productivity to your processes © Qaracter 2010, all rights reserved

2. About us | Solutions | Services | References ► About us ► Qaracterdiferencial Qaracterdiferencial offers expert consultancy services to help our customers to improve their business processes productivity + productivity = improves results! 2 © Qaracter 2010, all rights reserved

3. About us | Solutions | Services | References ► Solutions ► Making benefits tangible We are focused on solving specific problems, undertaking to benefit our customers from tangible results: Tangible benefits Some typical problems in business processes Decrease of process duration and timing control Excessive length Paper cut-off, quality assurance, standardization, etc. High complexity that leads to non-fulfilments, errors, etc. Increase of coordination Multiple intervention of scattered roles in the company Control panels and scorecards Lack of information © Qaracter 2010, all rights reserved

4. About us | Solutions | Services | References ► Solutions ► Our recipe Our approach to increase productivity consists on working three fundamental areas: 1 2 3 Process productivity Information productivity People productivity We revise, formalize and standardize processes in order to model them combining both functional and technological views, for a subsequent easy deploy on technological platforms (BPMS) We identify which is the information needed to execute and monitor processes, so that these can be managed and continuously improved. We design and deliver technological solutions that provide organizations more and better tools to collaborate, so as to allow the organization to perform their work in a more efficient way. © Qaracter 2010, all rights reserved

5. About us | Solutions | Services | References ► Solutions► Benefits From the experience of our projects we can assess benefits in different fields: Results Field 10 – 15% Operating expenses reduction 20 – 30% Quality increase / error diminution 10 – 30% Decrement in process duration 10 – 30% 15 – 30% 20 – 30% Lowering training costs and time Cutback in number of internal issues Step-down in number of external issues © Qaracter 2010, all rights reserved

7. Management

8. Control

9. Departmental

10. Catalogues

11. Master data management

12. Templates

13. Documents

14. Web

15. Multimedia

16. KPI

17. BSC

18. Reports

19. Control panels

20. Agendas

21. Meetings

22. Blog, Wiki, etc.© Qaracter 2010, all rights reserved

23. ► Solutions ► Architecture The former global solution is based on the following four basis: About us | Solutions | Services | References © Qaracter 2010, all rights reserved Process manager Applications Manages process execution, automates tasks and decision rules and makes integration with existing applications and services easier. Provides features for master data look up and management, and integration with existing applications. Productivity site Operating control Work site that unites access to execute tasks of a process, task organization, content management and indicators. Monitors processes, manages user work loads, shows KPI’s, balanced scorecards, alerts and reports. 7

24. About us | Solutions | Services | References ► Solutions ► Platforms and products From the technological point of view, the four basis of our global solution are supported by the following products: © Qaracter 2010, all rights reserved

26. System integration to share data.

28. High cost to gather information, as it’s scattered.

31. Usually formalized in documents.

32. Knowledge is transferred to IT platforms.About us | Solutions | Services | References Standardization Knowledge © Qaracter 2010, all rights reserved

33. About us | Solutions | Services | References Change Management ► Services ► Qaracter’s professional services Our professional services fulfil all the needs to implement a process management architecture. Hence, from a complete definition of the phases to carry out an implementation, we can offer specialized services for each of the stages to accomplish: Qaracter Professional Services Management Architecture Pilot Scheme Deployment Definition of Process Life Cycle Management Framework Design of the Technological Infrastructure Implementation of the first processes Scheduling and implementation of other processes 10 © Qaracter 2010, all rights reserved

34. About us | Solutions | Services | References ► Services ► Qaracter’s methodology Our professional services are reinforced by our own methodology that allows to apply and manage in the best condition the execution of deployment projects of processes and services: “AS IS” “TO BE” Deployment Graphical model of the process, as it’s executed in the present Process adaptation to fulfil the improvements and requirements detected Implementation of the technical solution Evolution requirements for the process Improvements detected Moreover, we have our own governance tool to systematize and put into practice our methodology to gather all the information required and generate the relevant documentation. Governance BPM Tool 11 © Qaracter 2010, all rights reserved

35. ► References Public sector Banking Industry Telecom Sector públic Entitats financeres Indústria Serveis About us | Solutions | Services | References © Qaracter 2010, all rights reserved