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Problem Solving
Methods and Processes
Development of Scorecard A3
Objectives
Create structured problem solving processes
Everyone can understand the process with training
Processes can be consistent from project to project
Processes will be effective at solving problems
Processes will be learning and teaching tools.
Communicate
The processes will require a performance piece to insure that
the team is able to communicate the improvements to others.
Problem Solving Tools
Scorecard A3: A tool to guide problem solving, performance and presentation
Greenbelt Project: A quality improvement tool to focus on a single problem with less than
$100,000 in quality cost.
Black Belt Project: A quality improvement tool to focus on a single problem with more than
$100,000 in quality cost.
8-D: A quality presentation tool used when there has been an escape of poor product to a customer or
a missed contract delivery. Can apply all of the above tools with the important addition of containment.
Lean Tools: Using the tools in the lean tool box to attack waste in the operations.
Management Review: Management Review is required when the system has failed.
Management has failed to foresee risk. Requires senior managers to perform the system analysis and to
control the improvement process.
Problem Solving
Development of Scorecard A3 Method
Integrate the following three methods.
PDSA Cycle --- Plan Do Study Act
DMAIC – Define Measure Analyze Improve Control
RSVP Cycle – Resources Scores Valu-action Performance
Problem Solving
Plan Do Study Act Cycle
Deming- Cycle
Classic problem solving process cycle.
Developed by W.Edwards Deming in the late 1930’s
Establishes the core idea of identifying the problem, making a
a plan, testing, studying the result and acting on the result.
DMAIC
Define Measure Analyze Improve Control
Basic Six Sigma process model.
Similar approach to PDSA cycle
DMAIC lays out more of detailed checklist to assist less
knowledgeable and disciplined users.
RSVP Cycle
– Resources Scores Valu-action Performance
Lawrence Halprin: Creative Processes in the Human Environment;
The RSVP Cycles. 1969.
Focus is on human input to the creative process. Introduces the
concept of Scores, Valu-Action and Performance which are new to industrial
operations improvement.
Scores--- Planning Scores--- Think musical score. What is our plan to
execute this project. Integrate resources, events and time into a graphic
display.
Scores---Performance Score-- How did we do our plan. Think the final
score in a baseball game as well as the symbols for each event on the
scorecard.
Value-Action---Did we create new value? What actions did we use to do
this.
Performance--- Each individual has a performance role during the
execution of the Score.
Performance--- Present the final “Score” of the process. How much new
value did we create, .
A3 Problem Solving Format
A3 Objective

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Problem solving

  • 1. Problem Solving Methods and Processes Development of Scorecard A3
  • 2. Objectives Create structured problem solving processes Everyone can understand the process with training Processes can be consistent from project to project Processes will be effective at solving problems Processes will be learning and teaching tools. Communicate The processes will require a performance piece to insure that the team is able to communicate the improvements to others.
  • 3. Problem Solving Tools Scorecard A3: A tool to guide problem solving, performance and presentation Greenbelt Project: A quality improvement tool to focus on a single problem with less than $100,000 in quality cost. Black Belt Project: A quality improvement tool to focus on a single problem with more than $100,000 in quality cost. 8-D: A quality presentation tool used when there has been an escape of poor product to a customer or a missed contract delivery. Can apply all of the above tools with the important addition of containment. Lean Tools: Using the tools in the lean tool box to attack waste in the operations. Management Review: Management Review is required when the system has failed. Management has failed to foresee risk. Requires senior managers to perform the system analysis and to control the improvement process.
  • 4. Problem Solving Development of Scorecard A3 Method Integrate the following three methods. PDSA Cycle --- Plan Do Study Act DMAIC – Define Measure Analyze Improve Control RSVP Cycle – Resources Scores Valu-action Performance
  • 5. Problem Solving Plan Do Study Act Cycle Deming- Cycle Classic problem solving process cycle. Developed by W.Edwards Deming in the late 1930’s Establishes the core idea of identifying the problem, making a a plan, testing, studying the result and acting on the result. DMAIC Define Measure Analyze Improve Control Basic Six Sigma process model. Similar approach to PDSA cycle DMAIC lays out more of detailed checklist to assist less knowledgeable and disciplined users.
  • 6. RSVP Cycle – Resources Scores Valu-action Performance Lawrence Halprin: Creative Processes in the Human Environment; The RSVP Cycles. 1969. Focus is on human input to the creative process. Introduces the concept of Scores, Valu-Action and Performance which are new to industrial operations improvement. Scores--- Planning Scores--- Think musical score. What is our plan to execute this project. Integrate resources, events and time into a graphic display. Scores---Performance Score-- How did we do our plan. Think the final score in a baseball game as well as the symbols for each event on the scorecard. Value-Action---Did we create new value? What actions did we use to do this. Performance--- Each individual has a performance role during the execution of the Score. Performance--- Present the final “Score” of the process. How much new value did we create, .
  • 7.