The document outlines objectives and concepts for a problem solving session, including: - Defining problems, generating ideas, and learning problem solving tools - Explaining that a problem is a situation preventing achievement and solutions overcome problems - Listing common workplace challenges like performance, staffing, communication issues - Describing techniques for analyzing problems like root cause analysis, fishbone diagrams, 5 whys - Providing an example of making a fishbone diagram about a car breakdown - Listing 7 steps for effective workplace problem solving including identifying issues, listing solutions, and evaluation

3. OBJECTIVES OF THE SESSION
• To Enable the Participants to define the
PROBLEM
• To Generate Ideas.
• To Understand and will be able to apply
various Problem Solving Tools
• To generate Solutions through creative
thinking

4. What is a Problem?
• A problem is a situation preventing
something from being achieved. The
word comes from a Greek word meaning
an "obstacle" (something that is in your
way).
• Someone who has a problem must find a
way of solving it. The means of solving a
problem is called a "solution".

5. What is the best definition of a problem?
• A problem is generally considered to be a
task, a situation, or person which is difficult
to deal with or control due to complexity and
intransparency. ...
• In each case, a problem is considered to be a
matter which is difficult to solve or settle, a
doubtful case, or a complex task involving
doubt and uncertainty.

6. Are Problems Really Problems?

7. What are the Challenges you face?

9. 1. Decreased performance levels

10. 2.Being understaffed

11. 3. Lack of communication

12. 4. Poor teamwork

13. 5. Pressure to perform

14. 6. Absence of structure

15. 7. Time Management

16. 8. Inadequate Support

17. 9. Bad Safety Habits and
Frequent Accidents

18. 10. Difficult Employees

19. 11. Transition from Co-worker to Manager

20. 12. Weak Workplace Culture

23. FINDING CAUSE AND EFFECT
•ROOT CAUSE ANALYSIS
•FISH BONE DIAGRAM
•5 WHY’S TECHNIQUE
•DRILL DOWN TECHNIQUE

26. MAKE
A
FISH BONE DIAGRAM
ABOUT
BRAKE DOWN OF CAR

28. FIVE ‘WHY’S TECHNIQUE

30. FINDING THE SOLUTION?

31. JOIN THE NINE DOTS WITH FOUR STRAIGHT
LINES WITHOUT LIFTING THE PEN

42. Seven Steps for
Effective Problem Solving in the Workplace
• 1. Identify the issues.
• 2. Understand everyone's interests.
• 3. List the possible solutions (options)
• 4. Evaluate the options.
• 5. Select an option or options
• 6. Document the agreement(s).
• 7. Agree on contingencies, monitoring,
Taking Feedback and evaluation.

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