The document outlines plans for managing change throughout a project lifecycle including a communication plan, sponsorship roadmap, training plan, coaching plan, and resistance management plan. It emphasizes the importance of executive support, training staff at all levels, identifying change champions, addressing issues promptly, and celebrating successes.

2. Proposal
Acceptance
Project
Commencement
Project Planning Installation
Monitor
Project
Close
Preparing
For Change
Managing
Change
Reinforce
Change
Monitor

3. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change

4. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change

5. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change

6. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change

7. • Communication Plan
• Sponsorship roadmap
• Training Plan
• Coaching Plan
• Resistance Management Plan
Managing Change

8. Communication Plan
Event Time Audience Communicator Mode
The right messages, sent at the right time,
in the right format and sent by the right person

9. Research by the Standish Group identifies
Executive Management Support
as the second highest factor for project success.
Sponsorship

10. It is critical to the success of a new system that the
General Manager makes the initial announcement to staff
in a face-to-face meeting thoughtfully explaining the
business reasons for the new system.
Sponsorship

11. Sponsorship Roadmap
Activity Time Audience Mode
• participate actively and visibly​
• build a coalition of support with managers and supervisors​
• communicate directly with employees​

12. Training Plan
• Training that targets user groups, administration and sales
• Coaching skills training for Change Champions
• All formal training to be reinforced by coaching

13. Training Plan
• Provide an offline model for staff
to consolidate learning

14. Training Plan
• Take away training manuals for
staff to learn at their pace

16. • Coaching takes place
between an
employee and their
direct supervisor.
Coaching Plan

17. Coaching Plan
Create Change Champions
• Prepare Frontline Managers and Sales Supervisors to lead
change.

18. Coaching Plan
• Coaching is an opportunity for Managers to demonstrate their
commitment to the new system.

19. Coaching Plan
• Identify resistance at its foundation.

20. Resistance
Management
• There are many different
approaches to managing
resistance

21. Resistance
Management
• There are many different
approaches to managing
resistance

22. Resistance
Management
• The best approach to
managing resistance is
……

23. EXPECT
IT!

24. What's In It For Me?
Are they going to
cut staff?
What if the new
system is too hard
for me to learn
What's wrong with the system
we use now, we put a lot of hard
work into developing it?

25. Plan for it

26. Resistance Management Plan
• Address complaints promptly

27. Resistance
Management
Plan
• Support your Change
Champions

28. Resentful
Resistance Management Plan
• Identify the root cause
Fear
Lack of
interest
Uncertainty
Pride

29. Resistance
Management Plan
• General Manager to visibly support
the new system

30. Resistance Management Plan
• Remove fear or uncertainty
through communication and
coaching

31. Celebrate successful integration