The document discusses the importance of design in communication, emphasizing that it should focus not only on aesthetics but also functionality. Simplification in design leads to improved user satisfaction, as negative expectations decrease when visual complexity is managed well. The text also highlights specific design strategies for better user engagement and effectiveness.
Google: “…designers shouldregard not only visual complexity,
but also the factor prototypicality very carefully when
designing a website. […] Negative product expectations lead to
lower satisfaction.“
@peeplaja #ConvCon