Vodafone entered the Indian market through its acquisition of Hutchison Essar Limited in 2007. It is now the second largest mobile telecommunications company in the world, operating networks in over 30 countries. Vodafone uses strategies like partnerships, promotions, and value added services like Zoozoo characters to engage customers and achieve competitive advantages in challenging markets. Market research found that customers are most satisfied with Vodafone's call and SMS rates, as well as network quality, and less satisfied with the number of value added services available.