1. Presentation on job
specification and discreption

2. JOB INFORMATION
SHEET
1.JOB TITLE: cabin crew trainee
2.NAME: XYZ (jet airways)
3.DATE: 5-2-12
4.JOB CODE: CC1, FA
5.DEPARTMENT: In flight Services
6.SUPERIOR’S TITLE: senior cabin crew( ABC)
7.HOURS WORKED: max 8 hours a day
8.JOB ANALYST’S NAME: ZZZZZ……

3. Conti..
TRAINING-
 Customs and immigration regulations;
 Passenger care and customer relations;
 Assertiveness;
 Food preparation and service;
 Product knowledge;
 Galley management;
 Currency exchange;
 Cultural awareness;
 Personal grooming.

4. JOB SPECIFICATION
1. POSITION NUMBER –
2. CLASS CODE –CC1,FA
3. CLASS TITLE- cabin crew
4. DEPARTMENT - In flight Services
5. CITY- delhi, ahembdabad
6. COUNTRY -INDIA
7. NAME OF ORGANISATION – JET AIRWAYS
8. NAME OF STATION MANAGER

5. JOB SPECIFICATION
11. JOB ANALYST NAME
12. EDUCATION- high school or graduation
13. EXPERIENCE- 6 month- 1 year in hospitality
14. PERSONNEL ATTRIBUTE-
I. Age: 18-27 yrs (Relaxed for experienced crew)
II.
Height: Minimum 157cm (Females); Minimum 173cm
(Males)
Weight: In proportion to height
III. LANGUAGES – Hindi, English (dutch, german, spanish)
IV. VOCATIONAL COURCES- e.g. NVQs and BTECs
V. GOOD HEALTH
VI. MEDICAL EXAMINATION ALSO REQUIRED
VII. CRIMINAL RECORDS BUREAU ALSO REQUIRED

6. JOB SPECIFICATION
15. Candidates will need to show evidence of the following :
 Communication skills;
 Confidence in dealing with a range of people;
 The ability to work as a team member (different teams are
worked with every day) and be supportive of colleagues;
 Competence in handling difficult situations and the ability to
remain calm under pressure and in emergency situations;
 The ability to be tactful and diplomatic but also assertive
when necessary;
 Commercial awareness and sales skills;
 Flexibility in working unsocial hours on any day of the year;
 The ability to work quickly and efficiently, often to tight
time constraints;
 The ability to work in a confined space.

7. JOB DISCREPTION
Air cabin crew are the main point of contact for passengers while they are in
the air. They are responsible for passenger safety and are trained to deal with
security and emergency situations. They ensure that all emergency
equipment is in working order prior to take off and explain and demonstrate
safety procedures and equipment to passengers. They also reassure
passengers in the event of an emergency.
TASKS INVOLVE
 attending a pre-flight briefing, during which air cabin crew are assigned their
working positions for the upcoming flight (crew are also informed of flight
details, the schedule and if there are passengers with any special
requirements, such as diabetic passengers, passengers in wheelchairs or the
number of infants on board);
 carrying out pre-flight duties, including checking the safety equipment,
ensuring the aircraft is clean and tidy, ensuring that information in the seat
pockets is up to date and that all meals and stock are on board;
 welcoming passengers on board and directing them to their seats;
 informing passengers of the aircraft safety procedures and ensuring that all
hand luggage is securely stored away;

8. CONTI..
 checking all passenger seat belts and galleys are secure prior
to take-off;
 making announcements on behalf of the pilot and answering
passenger questions during the flight;
 serving meals and refreshments to passengers;
 selling duty-free goods and advising passengers of any
allowance restrictions in force at their destination;
 reassuring passengers and ensuring that they follow safety
procedures correctly in emergency situations;
 giving first aid to passengers where necessary;
 ensuring passengers disembark safely at the end of a flight
and checking that there is no luggage left in the overhead
lockers;
completing paperwork, including writing a flight report.

9. CONTI…
1. SALARI – 17000/month(basic)
25000/month(with allowance)
2.WORKING CONDITION –
 Long shifts may be worked involving irregular and
unsocial hours. This may often include weekends, nights and
public holidays. Average annual holiday entitlement is 30
days.
 work in confined spaces and have to spend a lot of time on
their feet. The physically demanding, particularly on long-
haul flights. Dealing with difficult passengers in an enclosed
space may be stressful
 The amount of time spent away from home varies depending
on the airline. Spending some nights away from home might
be necessary