The candidate believes that hard work and dedication are key to achieving goals and providing excellent customer service. They have strong organizational, communication, and interpersonal skills and are ambitious, reliable, and motivated. They have experience in roles providing aircraft detailing, customer service coordination, and ground maintenance and support. They aim to meet the highest standards in all roles.

1. I believe what you get from life is what you put in and I am always work hard to achieve my goals and be
remembered for providing high standards of customer service. My key qualities show I am ambitious,
extremely dedicated, and reliable, motivated and have fantastic interpersonal skills with a keen eye for
detail. I am a very goal orientated person as well as being very creative and helpful with all levels of
customer orientated issues. I have very good organisational and communicational skills and always aim to
meet the highest standards of work and reach all targets set. I have also had brief spells dealing in
accountancy and have completed a health and safety course. I have a strong passion in sport, with playing
football being my main activities. After a bad injury to my shoulder this has taken me into coaching at
Hitchin Town FC as a fundamental part of the coaching staff this is something that I take great pride in as
it is the opportunity to enrich both myself and the team with coaching sessions and experiences.
Career Summary
March 2015 – Current – Aircraft Detailer
Jet 9 Aviation Services, Hanger 63, Airport Way, London Luton Airport, Bedfordshire, LU29NT,
United Kingdom
Overall Purpose OfRole
Between myself and team that are based within a well-established executive FBO at London Luton
Airport, my role is to provide a 24 hour service for our clients including interior, exterior, bright work and
concierge services with the ability to meet aircraft on arrival on request via email or phone contact along
with this all the work carried out for our customers is completed to the highest standard.
Duties Of Role
 To ensure all work orders and requests made by the customer or FBO are completed within the
time period given due to arrival, departure dates & times
 Process all work orders and quotations and invoices for billing purposes
 Ensuring all stock levels for vans and work area are kept well stocked
 Maintaining professionalism at all times when visiting aircraft
 To provide the highest standards of work for your customer
MARK ANTHONY MELLOR
Flat 21 Starlings Bridge, Hitchin ,Hertfordshire,SG5 1QW
Mobile Tel: 07794510859
Email: mells_88@hotmail.co.uk
Date of Birth: 20th
February 1989 Nationality: British
Full clean UK driving license
Full English passport

2. Tasks carried out
INTERIOR
Whether our customer requires a light turn around clean or a thorough deep interior clean every attention
to the smallest detail is observed.
Our interior detailing services include:
• Leather seat cleaning and conditioning
• Ink removal from leather
• Wine stain removal from carpet and furnishings
• Stain removal from cabin walls including silk
• Headliner cleaning
• Carpet spot clean and full steam cleaning
• Wood and laminate surface scratch removal
• Deep Oven and galley cleaning
EXTERIOR
When a customer requires an exterior dry wash clean or a quick turn wipe down clean every attention to
the smallest detail is observed.
• Full exterior dry wash
• Debug and polish leading edges & inlets
• Cockpit windscreens & cabin windows clean
• Landing gears
• Brightwork
• Exterior wet spray wipe off clean

3. BRIGHTWORK
• Oxidised Aluminum
• Aluminium repair
• Finish Polishing
CONCIERGE
• Dish wash up
• Laundry & dry cleaning services
September 2014 – March 2015 - Senior Account Specialist
Rockwell Collins UK, Hanger 63, Airport Way, London Luton Airport, Bedfordshire, LU2 9NT,
United Kingdom
Overall Purpose OfRole
To provide a wide range of ad-hoc supervisory and co-ordination functions to the business and corporate
aviation clients operating throughout the UK. Providing a local point of contact for clients, Air Routing
International’s operational headquarters and service providers to ensure a seamless transit through each
assigned location. Whilst providing, all services it is imperative to remember these are
multimillion/billion business owners and will only accept the highest is customer service. Clients will
expect all information to be present and correct,and will want no issues unless it is out of both your hands
e.g. weather & slot delays .It is highly important that I have a keen eye for detail as any missed
information or incorrect information can cost the company or client thousands in fines. Being proactive is
a huge part of this role as it ensures there is a smooth transition for the flights arrival and departure as
clients schedules & needs will change with minimal notice, You have to always stay calm under pressure
and always maintain a professional manner and attitude, crews will not want added pressures to the job
you are there to support the client and ensure no stress is added to the crews or workers for the clients.
Pre-flight
 Understand the different type of flights from aircraft type and customer type.
 Coordinate all ground handling requests with confirmations from Airport Service Providers
(These services include; ground handling, passenger transportation, catering, crew transportation,
parking approval, slot approval, auxiliary services for aircraft).
 Ensure all paperwork is correctly obtained and approved in advance.
 Ensure all information obtained from the flight management system corresponds with flight
packet created in line with handling requests and updates.

4. Flight Arrival
 Use the central flow management system (CFMU) to gain information on delays, updates for
arrival time due to delays, this allows you to update slots, transport for crew/passengers.
 Use the flight management system (FMS) to check weather (wx) to ensure weather will not
disrupt arrival for the aircraft.
 If a/c has to divert due to weather check other airports within the vicinity, ensure weather is well
within limits for arrival, call handling agent & advise them they may need to handle the a/c
 Coordinate with airport Service provider to be present at the aircraft when parked
 Ensure all crew / passengers passport details are correct,ensure issues are resolved, obtain
information on incorrect details and update Houston operations to make sure this does not happen
again as delays to clients are not acceptable.
 Meet crew members and passengers and coordinate departure from aircraft, as schedules will
always change.
 Coordinate passenger transport and baggage to their ground transportation, obtains passenger
transport driver information, so that we can contact transport on departure to give a brief update
of arrival to the handling agent.
 Coordinate with crew what services are required and make sure there hotel information matches
yours and also double check with their transport driver.
 Obtain pick up time for crew transport from hotel to handling agent for departure to give you an
idea of what time you will need to order fuel for departure if needed.
 Assist crew in post-flight inspection and preparing the aircraft for parking.
 Coordinate with crew on services for departure before leaving the airport.
 Coordinate with crew and cleaning of dishes and linens and outbound catering orders.
 Be there for the crew for every moment until the crew are ready to leave, this ensures I have
every bit of information and can answer any question they may have and also help with putting
the a/c to sleep and some crews can be flying for 10+ hours.
Departing flights
 Ensure flight packet created from handling request is present ensure all details match the schedule
given in the flight management system.
 Pick up flight plan packet from handling agent operations, it is imperative we check the flight
plan to ensure the slot for departure corresponds with flight manager information and to also
ensure it has been booked and acknowledged
 Ensure a/c is on line and ready for fueling, order fuel before crew arrival to ensure flight
preparation is completed is sufficient time before passenger arrival.
 Check fuel uplift and convert from pounds (lbs) to liters (Ltr) to give you and the handling agent
and idea of how much is needed as sometimes fuel bowser may need to uplift more fuel to
complete fueling for the aircraft, doing this will ensure no delays on fueling the a/c as this is the
first item crews will want doing.

5.  If any concierge services were used on arrival ensure all items that were sent for cleaning are
bought back to the aircraft on crew’s arrival.
 Meet crew at the airport and assist to their aircraft.
 Coordinate with crew about all services required; fueling, weather briefs, flight planning, catering,
water,lavatory services.
 If possible get in contact with passenger transport to get updates on the arrival to handling agent
and update crew as you may have to update slots and flight plan.
 Meet passengers and assist to their aircraft.
 Use the Central flow management system unit (CFMU) to check for slots delays, if there is a
delays ensure crew is updated on this issue & it is imperative the crew is updated and the
passenger(s) may be at the handling agents lounge by this point.
Post-flight
 Update flight packet and ensure all information obtained is written on the front sheet of packet, as
this is used for billing for the a/c.
 Update corresponding front sheet on Microsoft word with all billing information from services
obtained.
 Also update excel and check off the list to ensure the flight has been completed.
 Coordinate with Manager to assist with the Flight Billing reports as needed.
 Be proactive in obtaining invoicing for services provided for aircraft.
Office duties
 Be able to receive and respond to messaging and phone calls from Houston Operations and
customers.
 Be able to create flight packets from new handling requests sent to various uk service providers,
ensure all programs are updated this does include any schedule changes.
 Be able to be proactive, always check and check again to ensure all information is correct & if
there are any changes updates relevant parties.
 Be able to research and provide guidance to Houston Operations concerning airports and
procedures in your area.
 Provide professional appearance and actions in dealing with customers and Airport Service
Providers.
 Ensuring all flight information gained is matched against flight the flight management system
 Keep the office clean and tidy and presentable as you always have visitors and these will
generally be your clients.
 Maintain competency using Microsoft word & excel for data input
May 2011 – September 2014 - Ground Maintenance Coordinator

6. London Executive Aviation, Stapleford Airport, Stapleford Tawney, Essex, RM4 1SJ,United
Kingdom
Based as the only ground maintenance/ground support crew at London Luton Airport for London
Executive Aviation, I have a very diverse and meaningful role in maintaining our fleet of 27 business jets,
15 of them being based at London Luton Airport. My role can carry a high level of pressure due the
nature of the business, meaning I have to be 100% focused every day, prioritizing key issues involved in
the upkeep of millions of pounds worth of aircraft. I have to be extremely organized within the role as
situations can change very quickly having to plan a day ahead to ensure myself and colleagues are fully
aware of what the next day will could consist of as timing is of importance.
Day To Day Tasks
 Providing immediate support to crews and operations and escalating issues when necessary.
 Being 1st point of contact for all personal wishing to be aided with all areas of the business when
needed.
 Liaising with all departing crews ensuring any support needed is actioned.
 Liaising with all arriving crews ensuring any support needed is actioned.
 Ensuring all requests are met via email or verbally via work mobile and within set time frame if
necessary.
 Providing management with a day to day workload sheet.
 Ensuring all documentation is sent and delivered to and from our operation’s
 Providing immediate help with all key issues and problem solving elements of the business.
 Posing as a customer service representative for specific clients and passengers and visitors when
instructed to by directors and managers.
 Conduct day to day checks of all aircraft to fully ensure they are kept to a high standard.
 Provide support to engineers with all aspects of cabin defects.
 Ensuring company vehicle is kept to a high standard for image purposes.
 Collection of all papers for departing flights.
 Ensuring hot water coffee and ice are on all departing flights.
 Ensuring all documentation for individual a/c are put in Pigeon holes.
Aircraft Tasks
 Managing workload of interior / exterior cleans of all company jets at the airport.
 Ensuring all services are fulfilled when request by crews or operations.
 Prioritizing cleans and general exterior maintenance of company aircraft.
 Ensuring all elements of the cabin are clean, tidy and symmetrical.
 Loading baggage when crew need assistance.
 Provide support to cabin crew with stock or any generaltask.
 Ensuring all a/c services are recorded and collated at the end of the month and sent to accounts.
Aircraft Types Worked With
 Embraer Legacy 600/650

7.  Embraer phenom 300
 Bombardier Challenger 300 , Global Express 5000
 Dassault falcon 2000LX ,700X
 Cessna Citation Excel - 11/Bravo - Mustang
 Beechcraft Kingair 200
References
Ms Emma Donovan – Head of cabin crew
Contact: Email - Upon request Mobile: upon request
Mr Tony Myers –Embraer Legacy Captain
Contact: Email – Upon request Mobile: upon request