Madrid Expo RC+CC: Introduction to Nuance NinaSeb Reeve
Session at Madrid contact centre expo to introduce Nina from Nuance - the first virtual assistant who understands both who you are and what you want to give an effortless service experience!
UPDATED: On December 5th 2014, I had the honor of being the Keynote speaker for this years Colorado 9-1-1 Resource Center '9-1-1 Goes to Denver' event held at the Jefferson County Courts and Admin Building, in Golden, Colorado. I provided an update on Kari's Law and MLTS as well as an overview of location challenges and future technologies that will provide an Over The Top NG9-1-1 solution in today's environment.
Enghouse Interactive - Top 5 trends in customer communicationsEnghouse Interactive
The 5 trends covered include:
1. Changes in customer interaction methods - the move to omni-channel and customer collaboration
2. The evolution of self-service - knowledge management, the Internet of Things, and beyond
3. Dramatic increase in mobility - the impact on customer communications
4.The "enterprise as contact center" - collaboration, back office service and the blurring of contact center boundaries
5.The evolution of contact center metrics - making it about quality and customer value
Madrid Expo RC+CC: Introduction to Nuance NinaSeb Reeve
Session at Madrid contact centre expo to introduce Nina from Nuance - the first virtual assistant who understands both who you are and what you want to give an effortless service experience!
UPDATED: On December 5th 2014, I had the honor of being the Keynote speaker for this years Colorado 9-1-1 Resource Center '9-1-1 Goes to Denver' event held at the Jefferson County Courts and Admin Building, in Golden, Colorado. I provided an update on Kari's Law and MLTS as well as an overview of location challenges and future technologies that will provide an Over The Top NG9-1-1 solution in today's environment.
Enghouse Interactive - Top 5 trends in customer communicationsEnghouse Interactive
The 5 trends covered include:
1. Changes in customer interaction methods - the move to omni-channel and customer collaboration
2. The evolution of self-service - knowledge management, the Internet of Things, and beyond
3. Dramatic increase in mobility - the impact on customer communications
4.The "enterprise as contact center" - collaboration, back office service and the blurring of contact center boundaries
5.The evolution of contact center metrics - making it about quality and customer value
Discover the power of UC for your business by reading how SMB owners and IT pros transformed their business phone system from average to extraordinary with Switchvox.
What can IT Administrators do today to get ready for the future and make use of NG911 right now. Much more than you think, and for surprisingly little investment. This is the Keynote Address I delivered in Niagra Falls NY this morning.
The Avaya Smart Campus solution consists of the Avaya Aura or IP Office, ALGO SIP Endpoints and the Conveyant SENTRY Solution enabling situational awareness and notification during emergency events.
Mobile Shopping Summit Fall, Day 2 Opening Day CommentsJanet Jaiswal
Opening comments at the Mobile Shopping Summit Fall in October 2011, day 2.
Describes user expectations of the mobile channel and how they respond to bad experiences on their mobile device.
Mobile Commerce: Why the User Experience MattersJanet Jaiswal
Presentation of how real-time customer experience management for mobile services enables companies to avoid costly business impact, negative ratings and brand risk. Results from the 2011 Harris Interactive survey on user reaction to their experience on mobile devices are also shown.
Presentation at the Mobile Payments Conference in SF, CA.
Results of studies that show an increase is user expectations for mobile channel & best practices on how to improve customer experience for the mobile channel.
It is widely known that a business can save up to 50% in OPEX/CAPEX by moving to a Hosted Unified Communication solution. What is not commonly discussed are all the additional savings a company will realize as the direct result of Hosted UC productivity, mobility and collaboration. David Byrd, ANPI CMO, presents the facts and figures associated with these and other benefits that show how much more a company can save when making the switch. And how you can use this information to accelerate closing the sale.
With all of the innovative features that Hosted Unified Communications (UC) can provide a business, making a simple phone call, as well as the important role it plays in everyday communication, is sometimes overlooked. For premium voice quality, and unsurpassed integration with a Hosted UC solution, the device matters. Our featured speaker, Darren Knapp of Polycom, discusses his company’s VVX line of IP devices, and describe how they provide a premium communications experience.
Session presented at OPASTCO Winter Convention 2012
This panel of industry experts discussed the recent and sustained surge of call completion issues plaguing rural America. Rural subscribers continue to suffer from incoming calls that fail before ever reaching their local telephone companies' networks, or calls that complete but have extremely poor voice or fax quality. Numerous organizations have been working with the FCC and others in an attempt to mitigate these problems. Dave Lewis, CEO of ANPI ZONE, provided an update on these efforts and on other steps being taken to achieve resolution.
The American Hotel & Lodging Association reported
that of 55.6% of the Franchise run Hotel/Motel MLTS
systems were not configured to support 9-1-1. Learn how this can be changed.
The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
Products Included in Overview:
* Internet Security
* Parental Controls
* Technical Support
* Virtual Advanced Computer Repair
* Remote Support and Communication Platform
* Online Backup
* Community Portal
Kari's Law Update & Making MLTS PBX E911 Work Presentation Mark Fletcher, ENP
Presentation I delivered to the NENA APCO 2014 convention in Galveston Texas on April 7. It highlights the tragedy behind Kari Hunt Dunn's murder in December of 2013, and the fact that her 9 year old daughter was not able to dial 911from the hotel room.
Jim Washok, co-founder of Richmond-based OTAir and designer of effective mobile campaigns for hundreds of brands nationwide, will share the how-tos and success stories that will illustrate just how easy, fast and inexpensive mobile marketing is for you to take advantage of.
Learn how interactive mobile engagement can give your business:
- The kind of word of mouth every business wants.
- The ability to confirm interest in a product or service immediately.
- A chance to converse with your most loyal customers quickly and intimately.
- An inner circle of supporters ready and willing to take action upon request.
- Foot or site traffic inspired within minutes.
- An edge over your competitors.
- Double-digit increases in your sales and acceptance rates.
On March 10, HRAMA attendees joined us for a look at the future of marketing with interactive mobile engagement.
Jim Washok has an educational background in psychology, sociology, technology management and marketing. He began his career in application development and IT management, then shifted to entrepreneurship. Jim co-founded OTAir mobile marketing solutions in 2005 to provide comprehensive mobile marketing and mobile business communications services to companies in any vertical market throughout the United States and Canada.
OTAir specializes in powering the mobile solutions of many strategic partners as a flexible, privately labeled back end SaaS platform. OTAir clients include Landmark Communications, University Directories, Aspen Marketing Services, Fullhouse Interactive, ICF International, Digitas, Raycom Media stations and more. OTAir also directly services mobile needs for Alienware, Hershey, Miller Brewing Co., Funny Bone & Improv Comedy Clubs, and many colleges and universities.
Our goal with digital marketing is to make sure we are helping our partners generate new business leads. There are 240 million Internet users in the U.S., with 16 billion searches conducted on the top search engines every month. 85% of those users believe the businesses that appear at the top on the first page of a search are the best. Another important point: 2 out of 10 searches have local intent — users are looking for things in their own backyard.
Two key digital marketing tactics that will help your business show up more often, and closer to the top, are SEM and SEO. Search Engine Marketing (SEM) is the quickest way to reach new customers looking for your services. Search Engine Optimization (SEO) is the process of improving the visibility of your website (or a specific web page) in search engines via the “natural” or un-paid (“organic” or “algorithmic”) search results.
Customer operations In Utilities Conference 2013 - Delivering the next genera...Seb Reeve
Delivering the next generation service experience… today
x Learning from Financial Services and Communicating with 21st Century customers
x Intelligent systems to provide precise outcomes whilst making the customer experience effortless and natural
x Case studies from utilities and other sectors: insight into leading-edge customer solutions being deployed in the real-world today
x Providing a pragmatic balance between differentiation and cost efficiencies
http://marketforce.eu.com/events/energy/customer-operations-in-utilities
Discover the power of UC for your business by reading how SMB owners and IT pros transformed their business phone system from average to extraordinary with Switchvox.
What can IT Administrators do today to get ready for the future and make use of NG911 right now. Much more than you think, and for surprisingly little investment. This is the Keynote Address I delivered in Niagra Falls NY this morning.
The Avaya Smart Campus solution consists of the Avaya Aura or IP Office, ALGO SIP Endpoints and the Conveyant SENTRY Solution enabling situational awareness and notification during emergency events.
Mobile Shopping Summit Fall, Day 2 Opening Day CommentsJanet Jaiswal
Opening comments at the Mobile Shopping Summit Fall in October 2011, day 2.
Describes user expectations of the mobile channel and how they respond to bad experiences on their mobile device.
Mobile Commerce: Why the User Experience MattersJanet Jaiswal
Presentation of how real-time customer experience management for mobile services enables companies to avoid costly business impact, negative ratings and brand risk. Results from the 2011 Harris Interactive survey on user reaction to their experience on mobile devices are also shown.
Presentation at the Mobile Payments Conference in SF, CA.
Results of studies that show an increase is user expectations for mobile channel & best practices on how to improve customer experience for the mobile channel.
It is widely known that a business can save up to 50% in OPEX/CAPEX by moving to a Hosted Unified Communication solution. What is not commonly discussed are all the additional savings a company will realize as the direct result of Hosted UC productivity, mobility and collaboration. David Byrd, ANPI CMO, presents the facts and figures associated with these and other benefits that show how much more a company can save when making the switch. And how you can use this information to accelerate closing the sale.
With all of the innovative features that Hosted Unified Communications (UC) can provide a business, making a simple phone call, as well as the important role it plays in everyday communication, is sometimes overlooked. For premium voice quality, and unsurpassed integration with a Hosted UC solution, the device matters. Our featured speaker, Darren Knapp of Polycom, discusses his company’s VVX line of IP devices, and describe how they provide a premium communications experience.
Session presented at OPASTCO Winter Convention 2012
This panel of industry experts discussed the recent and sustained surge of call completion issues plaguing rural America. Rural subscribers continue to suffer from incoming calls that fail before ever reaching their local telephone companies' networks, or calls that complete but have extremely poor voice or fax quality. Numerous organizations have been working with the FCC and others in an attempt to mitigate these problems. Dave Lewis, CEO of ANPI ZONE, provided an update on these efforts and on other steps being taken to achieve resolution.
The American Hotel & Lodging Association reported
that of 55.6% of the Franchise run Hotel/Motel MLTS
systems were not configured to support 9-1-1. Learn how this can be changed.
The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
Products Included in Overview:
* Internet Security
* Parental Controls
* Technical Support
* Virtual Advanced Computer Repair
* Remote Support and Communication Platform
* Online Backup
* Community Portal
Kari's Law Update & Making MLTS PBX E911 Work Presentation Mark Fletcher, ENP
Presentation I delivered to the NENA APCO 2014 convention in Galveston Texas on April 7. It highlights the tragedy behind Kari Hunt Dunn's murder in December of 2013, and the fact that her 9 year old daughter was not able to dial 911from the hotel room.
Jim Washok, co-founder of Richmond-based OTAir and designer of effective mobile campaigns for hundreds of brands nationwide, will share the how-tos and success stories that will illustrate just how easy, fast and inexpensive mobile marketing is for you to take advantage of.
Learn how interactive mobile engagement can give your business:
- The kind of word of mouth every business wants.
- The ability to confirm interest in a product or service immediately.
- A chance to converse with your most loyal customers quickly and intimately.
- An inner circle of supporters ready and willing to take action upon request.
- Foot or site traffic inspired within minutes.
- An edge over your competitors.
- Double-digit increases in your sales and acceptance rates.
On March 10, HRAMA attendees joined us for a look at the future of marketing with interactive mobile engagement.
Jim Washok has an educational background in psychology, sociology, technology management and marketing. He began his career in application development and IT management, then shifted to entrepreneurship. Jim co-founded OTAir mobile marketing solutions in 2005 to provide comprehensive mobile marketing and mobile business communications services to companies in any vertical market throughout the United States and Canada.
OTAir specializes in powering the mobile solutions of many strategic partners as a flexible, privately labeled back end SaaS platform. OTAir clients include Landmark Communications, University Directories, Aspen Marketing Services, Fullhouse Interactive, ICF International, Digitas, Raycom Media stations and more. OTAir also directly services mobile needs for Alienware, Hershey, Miller Brewing Co., Funny Bone & Improv Comedy Clubs, and many colleges and universities.
Our goal with digital marketing is to make sure we are helping our partners generate new business leads. There are 240 million Internet users in the U.S., with 16 billion searches conducted on the top search engines every month. 85% of those users believe the businesses that appear at the top on the first page of a search are the best. Another important point: 2 out of 10 searches have local intent — users are looking for things in their own backyard.
Two key digital marketing tactics that will help your business show up more often, and closer to the top, are SEM and SEO. Search Engine Marketing (SEM) is the quickest way to reach new customers looking for your services. Search Engine Optimization (SEO) is the process of improving the visibility of your website (or a specific web page) in search engines via the “natural” or un-paid (“organic” or “algorithmic”) search results.
Customer operations In Utilities Conference 2013 - Delivering the next genera...Seb Reeve
Delivering the next generation service experience… today
x Learning from Financial Services and Communicating with 21st Century customers
x Intelligent systems to provide precise outcomes whilst making the customer experience effortless and natural
x Case studies from utilities and other sectors: insight into leading-edge customer solutions being deployed in the real-world today
x Providing a pragmatic balance between differentiation and cost efficiencies
http://marketforce.eu.com/events/energy/customer-operations-in-utilities
BRINGING PEOPLE AND TECHNOLOGY TOGETHER: DESIGNING FOR OMNICHANNELSeb Reeve
Omnichannel is not the future. Our customers are already using lots of channels and devices to contact the organisations they do business with. This session explores the inconsistencies they encounter every day and how we can think about the design of our services differently to create a more seamless experience for them across touch points.
What is the most important thing that changes during times of recession? Customer behavior. Building a good customer experience through experimentation can help retain existing customers, strengthen brand loyalty, and gain valuable insights.
Cisco webinar serving the connected customergarycoville
This is a presentation delivered by Cisco and eGain in January 2015 focused on how to deliver the Total Customer Experience through an omni-channel solution
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
Selling and Engaging the Digitally Forward CustomerPegasystems
Don Peppers, Founding Partner of Peppers & Rogers Group and Ed Burek, Director of Product Marketing at Pega, explore how many organizations today are delivering a personalized experience and increasing their customer's lifetime value by:
- Driving trust and transparency at every interaction
- Providing a frictionless customer experience by leveraging real-time predictive analytics across all channels
- Enhancing the ability to see the customer in a 1:1 manner to drive long term relationships
This presentation was used as part of a live webcast. You can watch the full recording with audio at: http://www.pega.com/resources/selling-engaging-the-digitally-forward-customer?utm_source=ss
Roundtable: Best Practices in IVR & Self ServiceSheri Greenhaus
Roundtable discussion: Best practices in IVR and self-service. Discussing multi-channel, customer satisfaction, customer experience and agent disposition. Participants are Avoke/BBN, Genesys, IntelliResponse and Nuance.
Visit CRMXchange.com and join the premiere CRM community.
Today’s marketing leadership is being tasked with creating lasting relationships and loyalty among their customer base.
Yet so much of how we engage with customers and prospects is campaign driven, activating specific actions in a single moment in time.
As the development of a robust and connected customer experience strategy becomes the linchpin to CMO success, the question is now more important than ever: Can loyalty and advocacy be built…and how?
This presentation walks through some of the challenges and considerations CMO need to explore in order to reframe how their brands engages their customers like never before.
Merritt Maxim, CA Technologies
A review of the key findings from the recent Ponemon Institute worldwide survey of over 3,000 IT users and business users, delivering insight into the current state of BYOID and providing guidance on how enterprises can gain the maximum value from BYOID without unnecessarily increasing risk or fraud.
How a Dealership Overcame Tragedy - DrivingSales Executive Summit 2017 Eric Miltsch
Auto Outlets USA experienced a horrible tragedy when their first store was struck by lightning and caught fire. This presentation tells the story of how the leadership team literally rose from the ashes and built a successful chain with four used car dealership locations in the following two years. Takeaways include marketing recommendations, resources and a link for an exclusive website audit.
Consumer Internet Lessons for Enterprise Product ManagersMichael Korcuska
A track keynote presentation I gave at the 2014 NASSCOM Product Conclave in Bangalore. I convey a few lessons I learned while transitioning from a career in enterprise software to a consumer internet company (LinkedIn).
Presentations from Appnovation's OS Accelerate Event Series. This event was held at Google's NYC headquarters with the focus on Media & Entertainment.
Sponsors include: Google, Acquia, MuleSoft, Janrain, PwC, Welsh Government, Government of New Brunswick, and Warner Music Group.
Presenters and Panelists include:
Arnold Leung - CEO at Appnovation
Wayne Relyea - Managing Director at PwC
Jamie Beckland - VP of Marketing at Janrain
Chuck Fishman - Media Entertainment & Publishing Director at Acquia
Steven Kim - Staff Program Manager at Google
Sumit Sharma - Chief API Strategist at MuleSoft
Brandon McCoy - Product Lead & Platform Strategist
Jeremy Kutner - Sr. Director Web/Mobile Strategy at Warner Music Group.
Distributed generation an opportunity for positive customer engagement finalWest Monroe Partners
The deployment of distributed generation (DG) such as rooftop solar continues to grow and is beginning to have a significant influence on the philosophy, design, and operation of the distribution system. In 2013, the price of solar systems dropped nearly 15% and the number of installations increased by almost 20%. With interest growing and costs trending downward, there is a new solar installation being completed roughly every 3 minutes! These types of radical, fundamental changes in any industry can pose a challenge, but within these changes there is also a significant opportunity for electric utilities to fundamentally (and positively) redefine their relationship with their residential customers considering adopting DG.
Similar to April 2014 Nuance & Corporate Executive Board webinar (20)
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.