1. E911 for MN:
~Today and Tomorrow
March 24, 2015
Prepared for:
Minnesota Telecom Alliance
Location:
Hyatt Regency Minneapolis
Presenter:
Dana Wahlberg, DPS-ECN
2. PSAP
Telematics Call
Center
PSAPs
Dispatches First Responders/Ambulance
and verbally relay telematics data
HAZMAT Hospital
Crash Data sent
to Telemetry
Service
Bystander makes a voice call
to 911 using iPhone
Hospital Activates
Burn Unit
Use Case: Vehicle Crash ~ Present
Text Photo Video
Operator calls 911
3. 3
Definitions
• Next Generation 911 (NG 911)
– Technology is constantly evolving faster now than ever before.
It is our duty to keep up.
– People expect to reach 911 no matter what and to be able to
do so using voice, text, picture, video or any over the top
application. They assume to be able to get help quickly from
any device at any time.
– Next Generation 911 transitions us from yesterday’s
technology to a faster, more flexible, resilient and scalable
system enabling 911 to keep up in the future.
– Consists of hardware, software, standards, policies and
training.
– Leads to safer, faster and more informed responses.
4. 4
• All 104 MN PSAPs are connected to the ESInet
– Diverse IP backbone to all PSAPs
» providing diversity for 52 PSAPs
» providing WAN network for 3 host-remote sites
• Selective routing for all wireline, wireless and VoIP calls
• All 911 transfers amongst MN PSAPs include ANI/ALI
• Exploring interoperability opportunities with other states
» Wisconsin – wireless call transfers
» South Dakota and Iowa – pilot through 911.gov
Today
5. 5
– Next Initiatives Proposed Timeline
• Deploy Text to 911
– Estimate Implementation 4Q 2015
• Migrate toward geospatial call routing and NG 911
– Estimate Implementation 1Q 2018
• Re-home all MN telecommunication carriers 911
network from the 12 legacy selective routers to
alternative aggregation points with newer technology
– Estimate Implementation 2016-2017
~Next Initiatives
6. 6
– Initiatives (Current as of March 2015)
• Published an RFP for ESInet, statewide text to 911 solution,
and budgetary pricing for i3 features and functionality
– Closes April 6, 2015
• Retained GIS Project Manager to lead in the development of
a statewide GIS database to be used as 911 routing source
for i3 and NG 911
– Collaborative effort with State of MN Geospatial Office – MNGeo
• Retained professional consulting services to assist with end
to end circuit inventory for all 911 network components
statewide
– 67 counties completed/20 counties in process
~Next Initiatives
7. 7
• “The industry has done its part, the FCC has
done its part. Now it’s time for the PSAPs to
do their part” – FCC Chairman Tom Wheeler
~Future
Text to 911
8. 8
• Situations texting may be beneficial
– Deaf/hard of hearing/speech impaired
• 48 million Americans are deaf or hard of hearing
• 7.5 million Americans have speech disabilities
– Where voice networks are congested, service is
limited, or wireless phone battery is low
– When making a voice call could endanger the caller
• However:
– Text to 9-1-1 is a compliment to and not a substitute
for existing voice based 9-1-1 service
– Call if you CAN!! Text if you CAN’T.
Text To 9-1-1
9. 9
• Limitations of Text to 9-1-1
• Location accuracy limitations
• Speed in exchanging information
• Language translation services
• Absence of voice inflection and background noise
Text To 9-1-1
10. 10
• “As we shift focus to the future, GIS will
become the hero in the next-generation
world and the basis for a lot of what
happens. It’s really shifting the role from
being a supporting role to being perhaps the
heart and soul of call routing and many of
the other functions.” - Sean Petty , Director of
Technology Practice, Mission Critical Partners
~Future
GIS For 911
11. 11
~Future
Geo Spatial 911 Call Routing
911 call from:
300 W. 1st St.
-92.10309,
46.7847109
Locate call on map of
routing boundaries
Send call to correct PSAP:
Voice/Data/Location
Geographic Information Systems (GIS) plays a supporting role in today’s
PSAP and will become increasingly more important as we move towards
a Next Generation 911 system.
GIS will become the source data for the routing of 911 calls - assisting with
location validation – determining the appropriate responding agencies,
replacing the tabular MSAG.
12. 12
-Today’s E9-1-1 is based on a phone number.
-NG9-1-1 is based on the location of the calling device and allows
voice calls, along with all types of communications media to connect
with PSAPs and eventually also with first responders.
-With NG9-1-1 all requests for emergency services are associated
with a location. The location can be a street address, a geodetic
shape, or a longitude and latitude coordinate.
-The location of the call device determines the PSAP the request for
emergency services is sent to and the emergency responders who
respond to the request for emergency assistance at that location.
~Future
GIS For 911
15. 15
• What process ECN will follow to successfully accomplish rehoming carrier
network from the old legacy selective routers to alternate (and fewer!)
aggregation points?
– Preparation steps:
• Complete statewide end to end 911 network inventory
• Reconcile carrier billing discrepancies
• Evaluate existing network and complete any resizing necessary to meet the
required P.01 grade of service
• Complete a reconciliation of carrier subscribers with existing records in ALI
database
• Renew carrier-ECN contracts
– Collaboration:
• Quarterly meetings between carriers and DPS/ECN
– Carrier Feedback and Suggestions:
• We want to hear your ideas and understand any concerns you may have
• Open communication is essential to achieving a mutually cost effective solution
~MN Carrier Rehoming
16. 16
Today in Minnesota:
» More than 3 million calls per year traverse the
next generation network (ESInet)
»Nearly 80% of the calls placed to 911 are wireless
»5.4 Million population served by 104 PSAPs
»New NG911 features and functionality must
continue to be implemented in order to meet the
expectations of the public we serve
• And to capitalize on the public safety
broadband initiative (FirstNet)
Summary
17. PSAP
DOT
PSAP Sends Data to
DOT for Intelligent
Traffic Reroute PSAP Forwards Telematics Data sent from
Vehicles to Hospital and Dispatches First
Responders/Ambulance Simultaneously
HAZMAT HospitalHAZMAT Acknowledged
at time of crash
Vehicles Send
Telematics Data
Directly to PSAP
PSAP Forwards Photos & Video
Sent by 911 Caller to LE and Fire
Involved driver texts 911 using iPhone and
Sends Photos & Video of Crash to PSAP
Hospital Activates
Burn Unit
Use Case: Vehicle Crash ~FUTURE
Passerby places a voice
call to 911
NENA's Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1). In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA's objectives.
NENA's Mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system (9-1-1). In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property, and the maintenance of general community security are among NENA's objectives.
