The document outlines the key characteristics and process of research. It identifies 5 main characteristics of research: 1) it should be systematic, 2) objective, 3) feasible, 4) empirical, and 5) clear. It then describes the typical research process as having 5 phases: problem identification, literature review, hypothesis formulation, research design, data collection/analysis, and reporting results. Finally, it lists the 7 main steps in the research process as defining the problem, reviewing literature, formulating hypotheses, preparing a design, collecting data, analyzing data, and reporting findings.