The document discusses the North Delhi Power Limited (NDPL), a power distribution company in Delhi, India. It provides details on NDPL's performance parameters like AT&C losses, billing and collection efficiencies across different circles and districts. It also outlines NDPL's vision, mission and guiding principles for IT, and highlights some of its IT achievements like connectivity across offices and payment options for consumers.

1. PROJECT REPORT<br /> Management Information System: Paper 206<br />Power Sector<br />Group -1 Anima Roy N-11J.K. Vashishth N-29Kapeesh Rastogi N-31Kavita Sharma N-33Kinshook Chaturvedi N-35Mayank Swami N-42Nitin Marjara N-47Zia Al Nasir Khan N-86Group -1 Anima Roy N-11J.K. Vashishth N-29Kapeesh Rastogi N-31Kavita Sharma N-33Kinshook Chaturvedi N-35Mayank Swami N-42Nitin Marjara N-47Zia Al Nasir Khan N-86<br />Acknowledgement<br />We would like to thank Professor M.L. Singla for generating inquisitiveness in us towards the MIS as a field of study. We got a very good understanding of the subject due to the interest generated by the thought provoking lectures of Prof. M. L. Singla. We are highly indebted to him for guiding us at every stage of the project.<br /> <br />Power Sector<br />Power Sector one of the most important sector is the life line of the people. This sector has under done a lot of change with invent of IT and is still under the phase of change in the country like India. In most of the states still the convention system of logging the data of the systems in logbook manually is followed. Where are there are some states which have implemented the “State of Art” technology like SCADA. Many states have are not undergoing this technological changes these days and soon the face of power sector will be replaced from manual operations to automated operations.<br />Power Sector has 3 main parts: <br />Generation

2. Transmission

3. DistributionGeneration is the part of Power Sector in which power plants are constructed and Electricity I Generated. In Early days all the process in power plant use to be Manual and Huge manpower was deployed to keep an eye on the performance of every equipment. Gauges used to be marked with limits which should not be exceded and if there is any abnormal problem equipment used to be diagnosed manually. The whole process was so tedious and time consuming that it sometimes take days to diagnose the problem and fix it. It led to loss of time and money.<br />Transmission is second part of Power System. Here long electrical lines are laid to transport Power from Generating Stations to consumers. Due to long length of these lines monitoring of these lines become a hectic task. Earlier people were deployed whose task was to walk along the line and do the physical inspection of the lines and they while walking along the line use to check for conductors, Insulators etc. Protection system deployed for such lines in the case of fault protection were also no capable to diagnose the reason for fault. They only use to give the type of fault occurred. There was capability of recording the parameters of the system during fault. Detection and rectification of the fault use to take days all together.<br />Distribution the last mile connectivity in the system was next to consumers. Here the system is required to supply power to all the consumers. Network works on lower voltage but is very huge is size. Lots of Transformer, cables, service lines and grids are there. This part of the power system is the revenue generator for all the other parts and hence the life line of system to support it financially. Earlier till 90’s it was the most neglected sector and no reforms or revamping of the system was done as a result of this Distribution sector became sick. There was theft Problem in this system. Losses were to the tune of 55%. No IT implementation was there. Everything was in bad shape.<br />GenerationPower SourcingTransmissionTRANSCO – 220/66 kV Grid Station (G/Stn.)Xpresss ConsumerNDPL –66/11 kV G/Stn.NDPL –11kV/ 220V DTCGHS(HCB Consumers)NDPL –66/11 kV G/Stn.66/33 kV G/Stn.HRB / HCB ConsumersNDPL –11kV/ 220 V11kV/ 440 VDTKCG ConsumerNDPL – 11kV / 440V DT HVDS Network 11 kV / 440 / 220 VNDPL –33/11 kV G/Stn.NDPL – 11kV/ 220 V Distribution Transformer JJ Clusters -LT ABC NetworkDistributionHRB / HCB ConsumersGenerationPower SourcingTransmissionTRANSCO – 220/66 kV Grid Station (G/Stn.)Xpresss ConsumerNDPL –66/11 kV G/Stn.NDPL –11kV/ 220V DTCGHS(HCB Consumers)NDPL –66/11 kV G/Stn.66/33 kV G/Stn.HRB / HCB ConsumersNDPL –11kV/ 220 V11kV/ 440 VDTKCG ConsumerNDPL – 11kV / 440V DT HVDS Network 11 kV / 440 / 220 VNDPL –33/11 kV G/Stn.NDPL – 11kV/ 220 V Distribution Transformer JJ Clusters -LT ABC NetworkDistributionHRB / HCB Consumers<br />This is a list of States and Union Territories of India by installed capacity of power utilities with generation mode break-up as of 31-05-10published by the Ministry of Power with figures in millions of watts (megawatts).<br />RankState/Union TerritoryTotal Installed CapacityTotal ThermoNuclearHydroRES**—India159398.4995151.744120.0036877.7613242.411Maharashtra21469.2414071.28852.063332.832159.212Tamil Nadu14638.286957.77657.392093.954379.643Gujarat14325.478104.0837.413572.93668.664Andhra Pradesh13920.589498.39825.003772.001397.505Karnataka10533.547034.47203.721605.49402.986Uttar Pradesh9,646.734057.09190.903518.201880.547Madhya Pradesh6,780.013435.93151.043031.57161.478West Bengal8,113.274534.0192.883223.67262.719Punjab6,426.153774.03469.001456.82726.3010Rajasthan7,731.696470.140.001162.0099.5511Haryana4,530.293054.0376.161331.4068.7012DVC3386.003190.000.00196.000.0013Delhi Territory3,677.343045.2047.08585.060.0015Kerala3514.051545.8280.091769.10119.0412Orissa4072.461865.230.002174.9332.3019Jharkhand2,152.571972.520.00176.004.0521Himachal Pradesh1,896.47156.4314.081540.84185.1214Chhattisgarh3,607.053312.900.00120.00174.1520Bihar1,969.991846.590.0073.0050.4017Uttarakhand2,383.03301.0516.281955.73109.9718Jammu and Kashmir2,158.95509.6268.001469.50111.8322Assam980.30522.190.00431.0027.1123Goa357.23327.180.000.0030.0524Meghalaya288.0828.050.00229.0031.0325Pondicherry Territory256.62239.5117.090.000.0226Tripura243.36165.350.0062.0016.0128Arunachal Pradesh180.1436.880.0098.0045.2629Manipur158.8671.410.0081.005.4530Mizoram119.3367.860.0034.0017.4727Sikkim193.0976.980.0075.0041.1131Nagaland102.6721.000.0053.0028.6732NLC100.17100.170.000.000.0033Chandigarh Territory93.4641.584.8447.040.0036Andaman and Nicobar Islands Territory65.4060.050.000.005.3534Dadra and Nagar Haveli Territory80.7878.801.980.000.0035Daman and Diu Territory71.1069.121.980.000.0037Lakshadweep Territory10.739.970.000.000.76<br />Renewable Energy Sources (RES) includes SHP, BG, BP, U&I, and Wind Energy.Abbreviation:---- SHP=Small Hydro Project, BG=Biomass Gasifier, BP=Biomass Power, U&I=Urban & Industrial Waste Power, RES=Renewable Energy Sources.<br />Transmission Network of India.<br />Parameters To be Considered for consideration<br />Revenue Enhancement : Any company which has to establish itself ha to see to it balance sheets. Now those days are over when supplying power to all the people was considered to be a charity for State government or service provider and in those cases State govt. / Service provider were under the pressure of supplying power even though there were losses. Free power was also one of the issue. Now with AT&C( Aggrigate Technical and Commercial losses : It is the difference between cost of power purchases and cost recovered from consumer) loss being calculated this factor has been over come.<br />Cost Reduction : There is constant pressure of all SEB’s and other private service providers to reduce the cost of operation as same is reflected in the tariff. So Regulator has put up mandatory requirements as what should be the allowed budget for operations.<br />Shorten consumption to collection time : Faster the recovery of money for consumed energy better is the financial control of the company and lesser will be the AT&C losses of the company. <br />Outage time / PLF : Outage time is the time for which the circuit is switched off or is not feeding power to anyone in the circuit.<br />Units Generated : Units generated is the amount of units generated at any power plant. It is the no of units produced and same gives the output / capacity utilization of the plant.<br />Quality <br />Stable Voltage and Frequency.<br />Enhanced customer Experience.<br />Loss level monitoring( Energy Audit)<br />Best In Class Companies in all the three fields.<br />Generation <br />Ontario Power Generation<br />National Thermal Power Corporation<br />Ontario Power Generation<br />OPG's generating portfolio has a total capacity of over 21,000 megawatts (MW)Operates 65 hydroelectric, 5 thermal, 3 nuclear power stations<br />2009 generation mix consisted of 51% nuclear, 39% hydroelectric and 10% thermal electricity<br />Nuclear Fleet<br /> (i) Generating Capacity :- 6606 MW <br /> (ii) 2009 Output :- 46.8 TWh <br /> (iii) Currently generating :- 5167 MW<br />Hydroelectric Fleet <br /> (i) Generating Capacity :- 6963 MW <br /> (ii) 2009 Output :- 36.2 TWh <br /> (iii) Currently generating :- 2042 MW<br />Thermal Fleet<br /> (i) Generating Capacity :- 8177 MW <br /> (ii) 2009 Output :- 9.5 TWh <br /> (iii) Currently generating :- 3424 MW<br />Throughout 2009, the availability of our hydroelectric stations remained at consistently high levels, finishing the year at 94.8 per cent.<br />The nuclear stations achieved a capability factor of 84.0 per cent in 2009 <br />National Thermal Power Corporation<br />Installed Capacity - 28840 MW<br />Generation - 218840 Mus <br />PLF - 90.81 %<br />Availability Factor - 91.76 %<br />Transmission<br />Power Grid Corporation<br />Company Performance (figure in crores)

4. Turn over : 4082 ( 66% Growth )

5. Net Profit : 1229 ( 78% Growth)

6. Gross Asset Base : 29015 (111% Growth)

7. Net Worth : 10668 ( 58% Growth) Distribution<br />Baltimore Gas and Electric Company<br />Torrent Power <br />Baltimore Gas and Electric Company<br />For nearly 200 years, the Baltimore Gas and Electric Company (BGE) has met the energy needs of central Maryland.<br /> Customer Base is spread across approximately 2,300 sq. miles, including Baltimore City and all or part of 8 Maryland counties in central Maryland <br />More than 1.2 million electric customers<br /> Residential - approximately 1.1 million<br /> Commercial and Industrial - approximately 122,100<br />Total Revenue : $2,680 million (63% Residential, 22% Commercial, 2% Industrial)<br />Average use per residential customer: 13,020 kWh annually<br />Torrent Power <br />Torrent Power distributes over 10 billion units of power to annually Ahmedabad, Gandhinagar and Surat – the industrial and commercial hubs of Gujarat.<br /> Over 1.9 million customers spread over an area of 408 Sq Kms in these cities are served<br />AT&C Loss level :<br />Torrent Power Ahmedabad : 8.9% (FY 2008-2009)<br />Torrent Power Surat : 7% (FY 2008-2009)<br />We have taken up North Delhi Power Limited for detailed study. It is one of the 5 distribution companies in the Delhi. It is Joint venture of Delhi Govt. and Tata Power.<br />North Delhi Power Limited<br />Introduction:<br />North Delhi Power Limited (NDPL) was founded on July 1, 2002 through public/private partnership framework as a 51:49 joint venture between TATA Power and Govt. of Delhi. NDPL distributes power in North and North West areas of Delhi spread across 510 square KMS. It serves a population of about 4.5 million people and has a registered consumer base of about 1 million, a peak load of 1100 MW and an annual energy consumption of 5900 MUs. It is a regulated business and follows regulations of DERC (Delhi Electricity Regulatory Commission).<br />Performance Parameters in NDPL<br />AT&C Losses

8. Billing Efficiency

9. Collection efficiencyOverall AT&C Loss Level: 13.77%<br />Overall Billing Efficiency: 85.04%<br />Overall AT&C Efficiency: 101.76%<br />Circle Wise Highlights<br />CircleOverall (with LIP)W/O LIPAT&CBilling EfficiencyCollection EfficiencyAT&CTown Circle15.75%82.74%101.83%17.30%City Circle8.93%88.92%102.42%9.73%Sub-Urban Circle17.84%80.91%101.55%20.16%Metro Circle13.66%84.74%101.89%14.96%Urban Circle11.14%87.89%101.10%12.15%<br />District Wise Performance<br />DistrictAT&C LossesBilling EfficiencyCollection EfficiencyBadli10.45%87.86%101.92%Bawana23.98%74.15%102.51%Civil Lines15.34%84.53%100.16%Keshav Puram9.59%89.11%101.46%Mangolpuri23.85%74.50%102.21%Model Town17.82%79.73%103.08%Moti Nagar8.93%88.92%102.42%Narela14.00%85.13%101.02%Pitam Pura8.81%89.19%102.24%Rohini8.86%90.84%100.33%Shakti Nagar13.45%83.56%103.57%Shalimar Bagh14.19%84.65%101.37%<br />The IT Vision & Mission<br />Vision:<br />To make NDPL’s IT environment a benchmark in Power Distribution Business that accelerates business innovation and empowers users to exceed customer expectations<br />Mission:<br />Implement Integrated, Best in class, Secured systems in all functions of NDPL

10. Facilitate Sharing and Spreading of knowledge by using IT offerings

11. Enable statutory compliant systems and processes

12. Provide IT enabled environment to encourage learning, innovation and collaboration

13. Adapt environment friendly IT Infrastructure

14. Evaluate Technology and adapt them to keep systems current with business needs and directionsGuiding Principles for IT<br />Avoid human intervention and develop intelligent systems - accuracy - manipulation<br />Build secure system with controls to arrest accidental / intentional mistakes with traceability <br />Capture and Validate data at source and at the time of origination<br />Integration of all databases and applications with no duplication <br />Built in flexibility for changes by authorized user <br />User convenience as the prime criterion for Design<br />System assisted Suggestion / Prompt to users<br />Use of current technology at optimum cost for longevity<br />Get the international accreditation – ISO xxxx<br />Few of NDPL IT Achievements<br />Connectivity to almost all Offices<br />Informative Bills to Consumers in time<br />Payment through - Collection Centre, ATMs, Bank, Drop Box & Web <br />Information Kiosk for Consumers<br />Interfacing with AMR(Automated Meter Reading) and HHD(Hand Held Device)<br />Web Hosting for Consumers<br />MIS<br />ISO 9001:2000 Certification<br />Inherited Legacy<br />Billing System – DEBS getting started - Herculean Task of facing the onslaught of Implementation hassles

15. No Network Infrastructure; No e-mail system; No Management Information System & only fictional integration.

16. Customer Care as per the whims & fancies of the untrained manpower – No systematic supervision & tracking

17. Grossly inadequate Billing & Collection Systems with extensive Revenue Leakages

18. Only 85 PC’s and three servers for serving 8 lac consumersIn July 2002, NDPL took over the reins from erstwhile DVB (North and North west areas). One of the most important things on NDPL management’s mind was to involve Information Technology as a major force in its aim towards transformation. Keeping this in mind NDPL decided to go with ERP (Enterprise Resource and Planning) to bring out transparencies in the business processes of various departments.<br />Following departments where tackled in first place:<br />1. Stores (Materials Management)<br />2. Procurement (Purchase Management)<br />3. System Engg (Works Management)<br />4. Accounts (Inventory Accounting, Purchase Accounting, Works Accounting)<br />5. Asset Accounting<br />6. Human Resource Management <br />7. Payroll Accounting.<br />Processes of these departments were focused upon, and these departments were thrown the challenge to mould themselves and get ready to face the difficult task of implementing ERP.<br />NDPL decided to go with TCS product ENRGISE (Enterprise Related Generalized Information System). The implementation started in the month of Dec ’02. <br />About EN’RGISE<br /> Enterprise Related Generalized Information System or EN’RGISE 1.0 offers a complete solution for managing online business transactions of organizations in the Indian Utilities sector. Developed on lines of modern ERP products, it can take care of all transaction processing as well as executive information requirements through configurable business processes and reporting information. EN’RGISE is capable of providing information at your desktop through total integration of multi-functional modules. While the product’s various modules can operate in a group, they can also perform on their own. The product’s modular approach and rapid implementation methodology make it cost-effective. Besides, the GUI (Graphical User Interface) features of EN’RGISE enhance its ease of use, and make it user-friendly.<br />The product functionality includes:<br />Materials Management Inventory Management, Purchase Management

19. Financial Management Inventory Accounting, Accounts Payable, Assets Accounting

20. Human Resources Management

21. Payroll Administration

22. System AdministrationComputerization stage<br />July 2002-No Computerization<br />July 2003-Data from excel sheet was transferred to the <br /> ERP package - ENRGISE<br />Sep 2003-Online GRN (Goods Receipt Note) started<br />Jan 2004-Online Issues started<br />Mar 2004-Manual Ledgers Closed<br />Apr 2004-Fully computerized (Online GRN, Issue, Dispatch advise, MIS reports)<br />Dec 2005 - SAP Go Live<br />Jun 2008 - SAP ESS (Employee Self Service)<br />Apr 2009 - SAP PMS (Performance Manangement system)<br />Dec 2009 - SAP SRM (Supplier Relationship Management)<br />Jan 2010 - GRC (Governance, Risk & Compliance) <br />Benefits<br />Online stock availability<br />Transparency<br />More accurate records<br />No Tampering of records<br />No stock hoarding<br />ENRGISE PACKAGE<br />HARDWAREServer HP ML 570DUAL XEON 1.7 GHZ CPU2 GB RAMRAID 5 InstalledUsing SAN for Central StorageOPERATING SYSTEMWINDOWS 2000DATABASEORACLE 9.2FRONT ENDVISUAL BASIC 6.0<br />ENRGISE faced the challenge of 3 full life cycles (Financial year) and emerged as a success story not only for the NDPL management but also portrayed the efforts of NDPL team members.<br />After the success of ERP (Enterprise Resource and Planning) product from TCS, NDPL team management decided to move on to tried and tested ERP package all over the world SAP.<br />ERP for internal Business processes:<br />To realize its vision and mission, NDPL started changing business processes, implementing IT infrastructure, changing mindset of people, developing skills of people etc which took almost 2 years. NDPL prepared its IT and technology Roadmap. After achieving confidence of its people to use IT, NDPL implemented an ERP named as Energize which also became the first induction training and culture building tool at NDPL. This ERP has limitations such as poor information security, limited cross functional integration, unavailability of all business processes etc. This has led to requirement of an ERP system offering all business functions and their integration with proper information security. NDPL also desired to change the culture of public sector to a technology driven, efficient and performance oriented company.<br />SAP as an ERP:<br />SAP implementation project at NDPL was named as “SAMANVAY”. As the name signifies, it means “INTEGRATION OF END TO END WORK FLOW IN BUSINESS PROCESSES”. The objective of SAP implementation in NDPL was to assimilate key support processes such as Human Resources, Finance & Controlling, Plant Maintenance, Project System, Procurement, Inventory Management, etc. <br />The Project followed ASAP methodology. The project targets were defined & individual milestones were specified. The implementation of SAP at NDPL started with clear mandate of Top Management “To adapt SAP Best Practices with least developments”. This became a key factor for such full-fledged implementation in a short span of time (less than 6 months), which qualifies us to be one of the fastest implementation in the history of SAP.<br />Milestones and Achievements:<br />Phase I a ( R/3 , ESS )Phase I b ( BW, SEM - BSC )Project Preparation Phase03-06-200525-08-2005Business Blueprint Signoff27-07-200501-11-2005Realization Phase & Integration Testing30-09-200530-11- 2005Final Preparation, End user training GOLIVE 01-12-200528-01-2006End of PGLS31-01-200610-03- 2006<br />In this project, SAP helped NDPL core team to acquire customization and implementation skills and to train 500 users before Go live. Most of these users were having little or no computer knowledge.