The document summarizes findings from benchmarking planning authorities in the UK. It shows that on average, planning authorities subsidize 70% of their costs since fees do not cover expenses. The average cost per productive hour for planning applications is £46. Productivity levels have been re-examined, with the average now at 88 cases per person rather than the previous metric of 150 cases per officer. Customer surveys show a need for better communication from planning authorities. A new Planning Quality Framework aims to provide standardized performance information to benchmark authorities and act as a "badge" over time.
Our pre application offer at Croydon CouncilPAS_Team
"How we manage to provide a comprehensive, proportionate and good value service." A presentation taken from a Planning Advisory Service (PAS) event on Pre-application.
Our pre application offer at Croydon CouncilPAS_Team
"How we manage to provide a comprehensive, proportionate and good value service." A presentation taken from a Planning Advisory Service (PAS) event on Pre-application.
5 methods session 2 webinar slideshare systems coAconex
Managing Director of Systems & Co and a veteran of John Holland, shares results and advice on how to keep infrastructure projects on track. Learn how to use technology to break scope into manageable sections, use data to your project’s advantage and collaborate across the entire project team.
Plan B and the Business Continuity Institute presented this Webinar on disaster recovery best practices. For all business continuity and disaster recovery professionals to keep up to date with the latest best practices.
Organizations spend millions of dollars and many months of effort to design and build a new data center facility, yet too often planning for how that data center will actually operate is an afterthought.
The impacts of this oversight are significant:
--If the operations team isn't prepared to go live on Day 1, facilities sit idle, losing revenues by the minute.
--Single design decisions that don't factor in day-to-day operations can add hundreds of unnecessary man-hours per year to data center maintenance costs.
To ensure that the uptime and business goals of the data center are met, operations planning needs to begin early on. A "Start With The End In Mind" approach allows you to increase efficiency, avoid costly operating errors, and ensure that the large capital investments made in a facility yield the most efficient ROI.
Localization in an Agile Development EnvironmentAdam Blau
Part 2 of this webinar with Adam Asnes of Lingoport and Yuka Kurihara, Director of Localization at Pitney Bowes Business Insight to to highlight strategies and examples for effectively implementing software globalization efforts within Agile.
Avoid wasting time and money procuring and implementing dcimUptime Institute
To often, the pursuit of Data Center Infrastructure Management (DCIM) benefits leads to a procurement and implementation process that takes too long, software that costs too much, and the tools often under-deliver. Organizations frequently fail to define business requirements for DCIM and evaluate options in a holistic and consistent framework. This webinar can help provide insight into why those outcomes occur and how to avoid them.
5 methods session 2 webinar slideshare systems coAconex
Managing Director of Systems & Co and a veteran of John Holland, shares results and advice on how to keep infrastructure projects on track. Learn how to use technology to break scope into manageable sections, use data to your project’s advantage and collaborate across the entire project team.
Plan B and the Business Continuity Institute presented this Webinar on disaster recovery best practices. For all business continuity and disaster recovery professionals to keep up to date with the latest best practices.
Organizations spend millions of dollars and many months of effort to design and build a new data center facility, yet too often planning for how that data center will actually operate is an afterthought.
The impacts of this oversight are significant:
--If the operations team isn't prepared to go live on Day 1, facilities sit idle, losing revenues by the minute.
--Single design decisions that don't factor in day-to-day operations can add hundreds of unnecessary man-hours per year to data center maintenance costs.
To ensure that the uptime and business goals of the data center are met, operations planning needs to begin early on. A "Start With The End In Mind" approach allows you to increase efficiency, avoid costly operating errors, and ensure that the large capital investments made in a facility yield the most efficient ROI.
Localization in an Agile Development EnvironmentAdam Blau
Part 2 of this webinar with Adam Asnes of Lingoport and Yuka Kurihara, Director of Localization at Pitney Bowes Business Insight to to highlight strategies and examples for effectively implementing software globalization efforts within Agile.
Avoid wasting time and money procuring and implementing dcimUptime Institute
To often, the pursuit of Data Center Infrastructure Management (DCIM) benefits leads to a procurement and implementation process that takes too long, software that costs too much, and the tools often under-deliver. Organizations frequently fail to define business requirements for DCIM and evaluate options in a holistic and consistent framework. This webinar can help provide insight into why those outcomes occur and how to avoid them.
Using Cost of Delay to de-scale your organisation through decentralised decis...Michael Fagan
It isn’t enough to break down our portfolio into small pieces and execute them in isolation from one another. We must acknowledge that variance in knowledge work is a fact of life, specialists are scarce, people find new jobs, life happens. Rather than think of an organisation as individual parts to be managed, think of it as a living organism which adapts and responds as a whole.
By empowering people to take decisions based on objective data linked to a shared vision people are not simply playing a game according to a set of rules, they are responsible for the game.
Don Reinertsen in his seminal book "The Principles of Product Development Flow" states:
"If you only quantify one thing, quantify the Cost of Delay. "
In this talk I will present how the Cost of Delay can be derived from data your organisation has lying around how you can super charge decision making speed and consequently the flow of value.
Webinar originally aired February 2014
Join Encompass' Steve Karro in a meta-analysis of key industry reports from 2014 and learn practical tips accounting professionals can use to gain a competitive advantage today.
Business Metrics for the AV Industry - PSNi Network PresentationJohn Graham
This presentation is targeted to financial professionals with the focus is on metrics that help in operations and strategic planning, not valuation or financial ratios. We will discuss the current trends we are seeing in the A/V space for metrics, where we see the future for A/V metrics and the barrier to making the most of those metrics
Do you ever need to defend your localization budget or the productivity of your localization-related activities? If so, are you using the right metrics to show the value you bring and how you compare? Sound business metrics can go a long way towards changing the perception of localization from cost center to revenue enabler. To understand the latest trends, view this Slideshare presentation.
Spend Analysis Identified as Key to CPO SuccessBill Kohnen
Spend Analysis is the most powerful process and tool available to Purchasing Leaders. However, only the highest performing organizational are taking full advantage of the proven and guaranteed cost, efficiency and organizational benefits.
Do you have an OEE calculator? TBM Operations consultants share their framework for demonstrating process improvements in financial terms so you can convince senior management that OEE improvement should be a top priority in 2022.
Finding Savings Without Sacrificing Quality or Service: A Tutorial for Non Pr...4Good.org
Ever wonder where organizations find the cash to better support your mission?
Ever wonder how to develop an expense management culture within your organization?
Do you need to worry about your expenses? Is doing nothing an option?
The questions you should ask yourself before you undertake an expense management project?
What are the typical categories of expense that produce the greatest bang for the buck?
Join us in a practical discussion of what you can do create a focused, effective expense management culture.
Trends impacting budgets: CPA Australia Emerging Leaders, Melbourne May 2016. A short presentation: what's wrong with budgets, why is there pressure to change? What does a newly skilled SME sector and the emergence of incredibly powerful but cheap IT mean, when it intersects the growing importance of non-accounting numbers?
Evaluating OECD performance on performance & evaluation: successes, challenge...OECD Governance
Presentation by Ronnie Downes, OECD Secretariat, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
So you want to apply for the Planning Skills Delivery Fund PAS Events August ...PAS_Team
So you want to apply for the Planning Skills Delivery Fund?
The Planning Skills Delivery Fund (PSDF) will provide £24 million over two years to local authorities to help with clearing backlogs of planning applications and prepare for the implementation of proposed planning reform. It's part of a wider programme of work designed to address the capability and capacity of planning services. Local planning authorities can apply for funding for up to £100,000, which can be used to hire additional planning officers and other specialist resources.
Planning Advisory Service recently held two events to help councils think about whether to apply and if they needed to find time over the Summer to make an application. Here is the presentation with all you need to know about the fund.
Presentation from Dan Knowles, Planning Policy Officer at Guildford Borough Council on their approach to adopted 20% biodiversity net gain in their Local Plan
Infrastructure Levy Technical Consultation (Workshop 2 Spending the levy and ...PAS_Team
Infrastructure Levy Technical Consultation (Workshop 2 Spending the levy and delivering infrastructure) - A copy of the presentation given by DLUHC at a PAS workshop
PAS Natural England Biodiversity Net Gain update 18_04_23PAS_Team
Nick White, Principal Adviser - Net Gain from Natural England provided an update on the latest on Biodiversity Net Gain to an audience of over 500 on 18 April 2023.
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
1. Lessons from benchmarking
What happens in planning authorities?
Toby Hamilton, Martin Hutchings
Positive Planning Day
March 2015 www.pas.gov.uk
2. Benchmark roundup – why bother?
• Benchmarking since 2009
– 276 councils participated, many more than
once
– Confidential, but valuable dataset
• Publish aggregate as a “state of the
nation”
– Before we forget
– for future benefit
3. What we’ll cover
• Costs and subsidy of planning
• Fees
• Productivity
• Customer survey
• Planning Quality Framework
6. Percentage of LPA cost not covered
by fees and income
• Each vertical line represents a different LPA
• Average subsidy = almost 70% (at the time)
7. Cost per hour
Average cost per person per productive hour
Work type 2011 2012/13 Combined
Planning applications (direct) £48 £48 £48
Planning applications (other) £40 £40 £40
Compliance work - enforcement etc. £41 £41 £41
Strategic Planning £51 £55 £52
All planning activities £46 £46 £46
- Productive hourly rate = £46
- Compare this with pre-app charges (!)
8. Majors = profit. Avoid conditions !
application count
cost of processing
per app
fee per app at time
of benchmark
Major non residential 2149 £2,841 £6,277
All dwellings 14162 £1,664 £1,293
Minor nonresidential 20999 £783 £410
Householders 48020 £408 £131
Heritage 11981 £449 £2
All waste 58 £4,155 £5,137
All minerals 144 £622 £1,110
All others 48668 £385 £158
Conditions 12540 £268 £93
All apptypes 158721 £589 £353
9. Productivity
• “We are not updating the 150 cases per
officer thing”
– In the end, we have caved in
11. Productivity revisited
• In 2002, it was professional case officer +
admin types. Now less differentiation.
• Not cases per DC officer, but cases per
person
– Derives total head count
– = less wiggle room
– In the ODPM study, this was “less than 100”
14. Why is there such a difference?
Drivers of productivity:
• Work mix
– high numbers of simple applications. Fast track.
Often urban.
• Large authorities = often higher productivity
• Plus local factors (e.g. contamination)
16. Customers
• In aggregate there were clear messages
– Talk to us, generally. It’s just manners.
– Talk to us *especially* when there are issues
– We (generally) fail on customer care
• We fail because we don’t acknowledge Work
In Progress and follow a target culture
17. Reflections on the old benchmark
• Massive shift in understanding
– Financial literacy
– Looking beyond NI157
• National indicators hide almost everything
about performance
• Subsidy represents a risk to development
• Communication is often weak
18. Benchmarking is dead. Long live PQF.
Basic building blocks adapted and recycled…
• More focused on customers
• Internal management tool / external ‘declaration’
• Not an annual snapshot, but a continuous process
• We want it to become a “badge”. Over time.
30. “PAS Planning Quality Framework =
consistent, relevant information to
benchmark performance” (p12):
Editor's Notes
276 out of approximately 350 local planning authorities. Many of the councils took part more than once. 40 Councils took part three times.
Many thousands of people participated. They gave us millions of pieces of data to work with
The benchmark data is unique and valuable - for DM work in particular it gives a more useful understanding of the work than any previous attempt.
but the club rules meant the data could not be publicly released in a form that would identify individual councils
The solution – aggregate the data to anonymise the individual councils
Before we forget – our memories degrade with time and electronic files are not as permanent as many imagine.
Some of the information derived will be used in the PQF
…and what is not in it
Comparatively little on strategic planning and enforcement
No real surprises here
County authorities tend to have considerably fewer planning applications (though perhaps a more complex mix)
Districts and unitaries are more similar and most of the data in the report focuses on these types of authority
This is what spend in an average authority looks like
This is districts and unitaries combined
You can see that application fees, pre-app fees and other income subsidise a minor proportion of the total spend
… but, we are a long way from cost recovery
This chart shows the percentage subsidy for the total local planning authority cost for the participants in the 2012/13 benchmark
The majority of authorities need a subsidy of between 60 and 80%
The average subsidy is 68%
Cost per hour is very consistent between the two different benchmarks
2011 and 2012/13
When you look at what councils are charging for pre-app it would seem very difficult to justify some of those charges.
Pre-app is supposed to be cost recovery
As we all know – application fees do not cover costs
There are exceptions but only Major commercial apps provide any significant ‘profit’
Of course councils have very little control over what applications they receive
Exception – conditions – councils may want to reconsider how many ‘submission’ conditions they impose knowing that each one costs them around £150
Yep, we have gone there
The infamous150 cases per officer was / is a popular benchmark of local authority performance
The traditional measure took the number of PS1/PS2 cases and divided it by the number of planning officers.
With good reason, many people thing it is a ‘silly’ number.
In our defence, we have used the benchmark data to try to show there is a large range behind the number.
It is not a ‘one size fits all’ number
Our data shows that the average council has a caseload of 144 cases per officer.
Slightly below the traditional 150 measure
But look at the range
There is huge variation between the top and the bottom
We also chose to derive a new measure
Includes all officers doing casework, not just planning officers.
Captures a more rounded picture of application processing.
The range is still big but not quite so big – there is more consistency
The ‘top’ councils are still significantly higher
The obvious question this raises is why the difference?
Why can’t all councils operate at such high levels?
Not surprisingly, authorities that have lots of smaller, simpler applications have a higher cases per officer number.
Being big seems to help – larger authorities show well in the cases per officer number
5 of the biggest 10 authorities (by caseload) are in the top 10 in terms of cases per officer
Other local factors are also likely to contribute:
- processes
- environment (heritage, contamination)
Perhaps surprisingly, population density does not seem to be a significant factor
A different way of grouping the data
Used ‘supergroups’ from the Office of National Statistics
London is different – ONS even classifies it separately
This shows cases per person (our new measure) in supergroups.
Difficult to read here but the two higher groups are London authorities.
We asked customers what they were looking for from LPAs
Customers were frustrated by poor communication
The thing they wanted most was the opportunity to amend their application before a decision was made
They wanted access to planning officers both before submission and during the application process.
Benchmarking authorities needed to look at their finances in a different way to participate in the benchmark.
The report we gave them presented them with cost information about their own service and allowed them to compare this with their peers.
The traditional speed of processing national indicators are a very narrow measure. How an authority actually performs has many more dimensions:
Customer service
Cost of providing the service
Value added during the planning application process
A large subsidy in a time of deep cuts means LPAs are at the mercy of Council financial decisions.
Many councils seem to give comparatively little priority to customer service.
