Adaptive case study on setting up of PMO for large it organization

1. Adaptive Case Study on
Setting up of processes and PMO
Large Multinational IT Services Organization

2. About the client
• Organization is a global IT services provider
working in software product engineering,
enterprise application integration, software
distribution, outsourcing, or turnkey
application development.
• Employee Strength: 7000+
• Standards: CMMI / ISO 9001 /ISO
27001/Project Reviews/Process Automation

3. Company need
Needed a reliable Process
consulting organization which will
provide comprehensive SEPG,
SQA, CMMI Level 3 and ISO 27001
support.

4. Limitations of existing system
• Multiple management systems across
standards and BUs existed.
• Risk Management was weak
• Disparate project management
methodologies and tools across EDCs
• Organizational QMS was highly
unstructured, in most cases in-complete
• Many processes were missing to execute
projects successfully

5. Limitations of existing system
• Processes remained in peoples’ memory
and laptops
• Very little usage of organizational QMS
• Inconsistencies in project execution
across EDCs
• Organization not benefiting from the
knowledge present within units
• People transition used to create a drop
in process performance

6. Adaptive Solutions:
• Adaptive provided comprehensive
solution
– Process definition, training,
implementation, project reviews,
internal audits and external audit
support.
• Developed and implemented
comprehensive risk management
system

7. Adaptive Solutions:
• Standardized all organization’s processes
– Re-engineered complete QMS : 50+
processes and 100+ templates standardized
• Obtained best practices from all EDCs
and published standardized processes
• Systematic and consistent audit process
across different verticals in the
organization was defined
• An effective CSAT process was developed

8. Benefits:
• Project Review
– Monthly project reviews helped the organization to
identify problems in the projects early in the life which
helped them in effective project management
• Process Automation
– By automating the compliance management processes
the organization has dramatically reduced the time
being spent by staff members, IT Manager, and senior
managers on CMMI Level 3 and ISO 27001 related
activities.

9. Benefits:
• Customer Communication:
– Periodic CSAT helped the company to understand client
paint points and take corrective actions on the same
• Stakeholder Appreciations:
– Current QMS highly appreciated both internally and by
external auditor
• Collaboration:
– Employees are able to carry out team activities in a
productive manner with the collaborative environment
that the improved system provided.

10. Client contact
SK Das
Ex-Head Delivery
skd@relevancelab.com

11. Name: Adaptive Processes
Phone: 1-800-3070-2040
Email: Info@AdaptiveProcesses.com