This document summarizes an upcoming webinar on staff retention in healthcare. The webinar will discuss the current employee market and generational behaviors, methods to improve retention like competitive benefits and addressing burnout, how automation can streamline tasks and enhance work-life balance, and engaging employees with new technologies like chatbots. The future of healthcare is discussed as continued growth, more surgeries moving to outpatient settings, increased data privacy, and investment in digital health. The webinar aims to provide strategies for healthcare administrators to retain staff through challenging employment periods and a changing work environment.

1. Staff Retention in a Competitive Market:
Automating Your Processes
Thursday, February 16, 2023
3pm EST - Zoom Webinar
Host
Ashley Poulos
Administrator, Midtown Surgery Center
Speaker
Biraj Patel, MD
CTO, PreferredMD Solutions

2. Overview
The Employee Market & Generational Behaviors
Improving Retention
Automation in Healthcare
Engaging Employees with New Tech
The Future of the Healthcare Employment

3. The Employee Market
The Great Resignation
Generational Representation
Career Shift
Healthcare Burnout

4. Generational Behaviors
Gen X (1965-1980) 40 - 55
Turnover Rates
Source: Society for Human Resource Management (SHRM)
Gen Y (1981-1996) 26 - 39
Gen Z (1997-2012) 16 - 25
Managing Expectations
millennials

5. Improving Retention
What are some methods you use to retain staff?
(And attract new employees)
Audience Question

6. Improving Retention
Competitive Benefits
Positive Work Environment
Professional Development
Address Burnout
Reward Employees
Teamwork & Collaboration
Improve Communication
Growth & Advancement

7. Improving Retention
How do we define automation for
the purposes of staff retention?
Audience Question

8. Automation in Healthcare
Streamline Repetitive Tasks
Improve Work-Life Balance
Enhance Development
Improve Job Satisfaction
Improve Performance
Provide Flexibility

9. Engage Employees with New Tech
Keeping up to date with new technology

10. Engaging Employees with New Tech
Who has heard of Chat GPT?
Have you used it?
Audience Question

11. Using Chat GPT
Chat GPT increased efficiency within these three roles:
Front Desk & Surgical Coordinator
Prior Auth / Medical Billers
Vertical Integration of Data
Recommended: Self Service Patient Registration & Check In

12. Traditional Data Sharing Vertical Integration

13. Automation and Applying it to Healthcare
Keep your team up-to-date with crucial information
Allows for quick and accurate decision making in care
Allergies, medications, labwork etc
Reduces the chances of missing items due to manual error

14. The Future of the Healthcare
For you, your patients and surgical facilities

15. The Future of Healthcare
Continued Growth
Incentivized shift in surgeries: from hospital to outpatient
Increased Data Privacy
Investment in Digital Health

16. PreferredMD Solutions Webinar Series
Thursday, March 16, 2023
3pm EST - Zoom Webinar
Quality Improvements in the
Ambulatory Surgery Center
Setting

17. THANK YOU!
Host
Ashley Poulos
Administrator, Midtown Surgery Center
apoulos@surgery-nyc.com
Speaker
Biraj Patel, MD
CTO, PreferredMD Solutions
biraj.patel@preferredmd.com
Request a demo:
preferredmd.io/demo