Philip Lawson has over a decade of experience in various fields including customer service, analytics, operations, teaching, and leadership. He holds a Bachelor's degree in Business from Hiram College and a Master's in Business Administration from the University of Phoenix. His professional experience includes working as a courier for Federal Express, a pharmaceutical technician for Ben Venue Laboratories, and a substitute teacher for the Cleveland Heights University Heights Board of Education. He has strong communication, organizational, and time management skills.

1. Philip Lawson
25591 Columbus Rd, Bedford Heights, OH 44146
Cell: (216) 203-7554
Email: plaw336@gmail.com
CAREER PROFILE
Self-motivated and resourceful professional with over a decade of experience in a wide range of fields with
a multitude of different experiences, including customer service, analytics and data analysis, technical,
operations, training and leadership.
EDUCATION
Bachelor of Arts Hiram College 2001
Major: Business
Master of Business Administration University of Phoenix 2017
Major: Business Management
PROFESSIONAL EXPERIENCE
FEDERAL EXPRESS CORP.,
Courier, May 2008 – March 2011, February 2015 - July 2016
● Responsiblefor providingan efficientpick- up/delivery service; successfully avoidstimedelivery delays by
carefully planningbestroutes daily.
● Maximizes customer satisfaction by supportingand resolvingcustomer issues regardingfeatures of
service.
● Demonstrates procedures and processes with the objective of meeting servicecommitments.
● Sorts packages in accordanceto drop off points.
● Communicates and demonstrates a customer care behavior.
BEN VENUE LABORATORIES
Pharmaceutical Tech, Production Prep, March 2011 – January 2014
● Developed production tracking and quality control systems - analyzing production, quality control,
maintenance and other operational reports to detect production problems.
● Effectively kept open communication and positive relationships with internal company contacts.
● Set up and operated production equipment in accordance with good manufacturing practice and
standard operating procedures.
CLEVELAND HTS UNIVERSITY HTS BOARD OF EDUCATION
Substitute Teacher, August 2006 – June 2008
● Used a variety of teaching techniques to encourage student critical thinking and discussions for junior
and senior high school classes.
● Established and enforced rules for behavior and procedures for maintaining order among a class of 20+
students.
● Designed lesson plans focused on age and grade level-appropriate material.
SKILLS AND CERTIFICATIONS
● Excellent verbal and written skills; ability to work under pressure and meet deadlines
● Detailed oriented; excellent time management and organizational skills
● Notary Public, State of Ohio, Cuyahoga County
● Certified Travel Agent
● Volunteer for NYSP Program, Case Western University