This document summarizes an intelligent business software solution called the Pharma CRM Accelerator from Data Communication. The solution is designed to drive sales and marketing excellence in the pharmaceutical sector. It provides a customer-centric and multi-channel solution built on the Microsoft Dynamics CRM platform. The solution offers pre-built functionality covering pharmaceutical industry best practices that can be customized. It gives customers the freedom to choose their solution model and licensing options. The solution aims to provide the best total cost of ownership through its flexible pricing and leveraging of existing Microsoft expertise and investments.
What is CRM? Why CRM is needed?
Technology Consideration of CRM, Steps Before Implementing CRM,Stages of Technology Implementation, Customer Intelligence, Customer Life Cycle Management, E-CRM, Frame Work of E-CRM, SIX “Es” IN E-CRM, E-CRM Architecture
What is CRM? Why CRM is needed?
Technology Consideration of CRM, Steps Before Implementing CRM,Stages of Technology Implementation, Customer Intelligence, Customer Life Cycle Management, E-CRM, Frame Work of E-CRM, SIX “Es” IN E-CRM, E-CRM Architecture
Learn more about the technological advancements in CRM and how it will help you deliver experiences and give your business an edge over competitors.
Stay updated with the Emerging CRM Trends:
https://www.officeclip.com/blog/post/2020/10/06/emerging-crm-trends
This a a graduate course presentation in current marketing issues relating to BI (business intelligence). Oracle 2006 white paper was extensively referenced as well as Mr Van Den Poel's work "Identifying the slope of a customer".
A small powerpoint of CRM and the concept behind it. The context isn't great but the design is a nice template. It was used in a Sales class so the exercise isn't there.
Dynamics Day 2014: Microsoft Dynamics CRM - Productivity Sales AcceleratorsIntergen
A look at how Intergen’s Sales Accelerators quickly and cost effectively address key business issues, such as sub-optimised business processes, disconnected data and disparate systems.
Dynamics Day is Australasia's leading event for users of Microsoft Dynamics. For those of you who couldn't make it along to the event, we have made all session content available online.
Learn more about the technological advancements in CRM and how it will help you deliver experiences and give your business an edge over competitors.
Stay updated with the Emerging CRM Trends:
https://www.officeclip.com/blog/post/2020/10/06/emerging-crm-trends
This a a graduate course presentation in current marketing issues relating to BI (business intelligence). Oracle 2006 white paper was extensively referenced as well as Mr Van Den Poel's work "Identifying the slope of a customer".
A small powerpoint of CRM and the concept behind it. The context isn't great but the design is a nice template. It was used in a Sales class so the exercise isn't there.
Dynamics Day 2014: Microsoft Dynamics CRM - Productivity Sales AcceleratorsIntergen
A look at how Intergen’s Sales Accelerators quickly and cost effectively address key business issues, such as sub-optimised business processes, disconnected data and disparate systems.
Dynamics Day is Australasia's leading event for users of Microsoft Dynamics. For those of you who couldn't make it along to the event, we have made all session content available online.
BP Trinidad & Tobago (bpTT) kunngjorde i dag at det har oppdaget en anslagsvis 1 billion kubikkfot (tcf) av gass offshore Trinidad, dobling anslagsvis gassen i stedet for gassfeltet Savonette til 2tcf.
BPTT gjort kunngjøringen under et møte i London mellom Minister of Energy og energi saker, Kevin Ramnarine; Trinidad og Tobago's High Commissioner i London, Garvin Nicholas; og BP representanter med Bob Fryar, Executive Vice President-produksjon; Bernard Looney, Executive Vice President-utviklingen; og Norman Christie, President, bpTT.
Sales Force Automation System
- Daily visit of Marketing representative to clients side.
- Daily follow up.
- Daily attendance.
- Location tracking, full day tracking of Marketing representative.
- Wireless Mobile Printer .
- Order collection.
- Expenses creation and expenses submission to manager and many more.
Top cloud CRM overview. Part 1 - Choosing the right CRM solutionEugene Zozulya
Cloud CRM is a software as a service, hosted in a public or private cloud, that allows users to access application and their data remotely. Hosted CRM software can be either single- or multi-tenant. Single-tenant means that each of the vendor’s servers contains one organization’s data. Multi-tenant means that computing resources (servers, databases, etc.) are shared among many different organizations.
Choosing the right CRM solution always a challenge, especially for enterprises. For many small and medium-sized businesses always costs associated with purchasing, installing and implementing a CRM system can greatly overshadow the benefits.
Cloud CRM with free trial can be an easy way to try out you key CRM processes without upfront investments
Merit Event - Customer Relationship Management - What are the Benefits?|guest68ea87
Microsoft CRM 1.2 was launched earlier this year and is being targeted at small to medium sized businesses (from 25 to 500 users) who have a need to develop more profitable customer relationships.
Microsoft say the product is innovative, easy to use and integrates well with existing software (Office, Outlook and SQL for example).
However, CRM as a business strategy is not always well understood by SME’s who may feel it is more appropriate for larger organisations.
Our event plans to explains the benefits and potential drawbacks of CRM and the features of Microsoft CRM product.
CRM technology – what is required
Microsoft CRM – they key benefits for SMEs
MS CRM – the key components
MS CRM – automated lead gathering
MS CRM – sales force automation
MS CRM – automating customer service
MS CRM – management reporting
Merit Event - Customer Relationship Management - What are the benefits?meritnorthwest
Microsoft CRM 1.2 was launched earlier this year and is being targeted at small to medium sized businesses (from 25 to 500 users) who have a need to develop more profitable customer relationships.
Microsoft say the product is innovative, easy to use and integrates well with existing software (Office, Outlook and SQL for example).
However, CRM as a business strategy is not always well understood by SME’s who may feel it is more appropriate for larger organisations.
Our event plans to explains the benefits and potential drawbacks of CRM and the features of Microsoft CRM product.
CRM technology – what is required
Microsoft CRM – they key benefits for SMEs
MS CRM – the key components
MS CRM – automated lead gathering
MS CRM – sales force automation
MS CRM – automating customer service
MS CRM – management reporting
Superior Web-based fulfillment system for electronic design automation leader.Mindtree Ltd.
Business-to-business eCommerce portals are a major sales channel for the electronic design automation (EDA) industry, representing more than 90% of all revenue in the case of one leading provider of software tools. Here is how Mindtree helped.
NVBDCP.pptx Nation vector borne disease control programSapna Thakur
NVBDCP was launched in 2003-2004 . Vector-Borne Disease: Disease that results from an infection transmitted to humans and other animals by blood-feeding arthropods, such as mosquitoes, ticks, and fleas. Examples of vector-borne diseases include Dengue fever, West Nile Virus, Lyme disease, and malaria.
Prix Galien International 2024 Forum ProgramLevi Shapiro
June 20, 2024, Prix Galien International and Jerusalem Ethics Forum in ROME. Detailed agenda including panels:
- ADVANCES IN CARDIOLOGY: A NEW PARADIGM IS COMING
- WOMEN’S HEALTH: FERTILITY PRESERVATION
- WHAT’S NEW IN THE TREATMENT OF INFECTIOUS,
ONCOLOGICAL AND INFLAMMATORY SKIN DISEASES?
- ARTIFICIAL INTELLIGENCE AND ETHICS
- GENE THERAPY
- BEYOND BORDERS: GLOBAL INITIATIVES FOR DEMOCRATIZING LIFE SCIENCE TECHNOLOGIES AND PROMOTING ACCESS TO HEALTHCARE
- ETHICAL CHALLENGES IN LIFE SCIENCES
- Prix Galien International Awards Ceremony
Flu Vaccine Alert in Bangalore Karnatakaaddon Scans
As flu season approaches, health officials in Bangalore, Karnataka, are urging residents to get their flu vaccinations. The seasonal flu, while common, can lead to severe health complications, particularly for vulnerable populations such as young children, the elderly, and those with underlying health conditions.
Dr. Vidisha Kumari, a leading epidemiologist in Bangalore, emphasizes the importance of getting vaccinated. "The flu vaccine is our best defense against the influenza virus. It not only protects individuals but also helps prevent the spread of the virus in our communities," he says.
This year, the flu season is expected to coincide with a potential increase in other respiratory illnesses. The Karnataka Health Department has launched an awareness campaign highlighting the significance of flu vaccinations. They have set up multiple vaccination centers across Bangalore, making it convenient for residents to receive their shots.
To encourage widespread vaccination, the government is also collaborating with local schools, workplaces, and community centers to facilitate vaccination drives. Special attention is being given to ensuring that the vaccine is accessible to all, including marginalized communities who may have limited access to healthcare.
Residents are reminded that the flu vaccine is safe and effective. Common side effects are mild and may include soreness at the injection site, mild fever, or muscle aches. These side effects are generally short-lived and far less severe than the flu itself.
Healthcare providers are also stressing the importance of continuing COVID-19 precautions. Wearing masks, practicing good hand hygiene, and maintaining social distancing are still crucial, especially in crowded places.
Protect yourself and your loved ones by getting vaccinated. Together, we can help keep Bangalore healthy and safe this flu season. For more information on vaccination centers and schedules, residents can visit the Karnataka Health Department’s official website or follow their social media pages.
Stay informed, stay safe, and get your flu shot today!
Tom Selleck Health: A Comprehensive Look at the Iconic Actor’s Wellness Journeygreendigital
Tom Selleck, an enduring figure in Hollywood. has captivated audiences for decades with his rugged charm, iconic moustache. and memorable roles in television and film. From his breakout role as Thomas Magnum in Magnum P.I. to his current portrayal of Frank Reagan in Blue Bloods. Selleck's career has spanned over 50 years. But beyond his professional achievements. fans have often been curious about Tom Selleck Health. especially as he has aged in the public eye.
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Introduction
Many have been interested in Tom Selleck health. not only because of his enduring presence on screen but also because of the challenges. and lifestyle choices he has faced and made over the years. This article delves into the various aspects of Tom Selleck health. exploring his fitness regimen, diet, mental health. and the challenges he has encountered as he ages. We'll look at how he maintains his well-being. the health issues he has faced, and his approach to ageing .
Early Life and Career
Childhood and Athletic Beginnings
Tom Selleck was born on January 29, 1945, in Detroit, Michigan, and grew up in Sherman Oaks, California. From an early age, he was involved in sports, particularly basketball. which played a significant role in his physical development. His athletic pursuits continued into college. where he attended the University of Southern California (USC) on a basketball scholarship. This early involvement in sports laid a strong foundation for his physical health and disciplined lifestyle.
Transition to Acting
Selleck's transition from an athlete to an actor came with its physical demands. His first significant role in "Magnum P.I." required him to perform various stunts and maintain a fit appearance. This role, which he played from 1980 to 1988. necessitated a rigorous fitness routine to meet the show's demands. setting the stage for his long-term commitment to health and wellness.
Fitness Regimen
Workout Routine
Tom Selleck health and fitness regimen has evolved. adapting to his changing roles and age. During his "Magnum, P.I." days. Selleck's workouts were intense and focused on building and maintaining muscle mass. His routine included weightlifting, cardiovascular exercises. and specific training for the stunts he performed on the show.
Selleck adjusted his fitness routine as he aged to suit his body's needs. Today, his workouts focus on maintaining flexibility, strength, and cardiovascular health. He incorporates low-impact exercises such as swimming, walking, and light weightlifting. This balanced approach helps him stay fit without putting undue strain on his joints and muscles.
Importance of Flexibility and Mobility
In recent years, Selleck has emphasized the importance of flexibility and mobility in his fitness regimen. Understanding the natural decline in muscle mass and joint flexibility with age. he includes stretching and yoga in his routine. These practices help prevent injuries, improve posture, and maintain mobilit
These lecture slides, by Dr Sidra Arshad, offer a quick overview of physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar leads (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
Pulmonary Thromboembolism - etilogy, types, medical- Surgical and nursing man...VarunMahajani
Disruption of blood supply to lung alveoli due to blockage of one or more pulmonary blood vessels is called as Pulmonary thromboembolism. In this presentation we will discuss its causes, types and its management in depth.
Title: Sense of Taste
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the structure and function of taste buds.
Describe the relationship between the taste threshold and taste index of common substances.
Explain the chemical basis and signal transduction of taste perception for each type of primary taste sensation.
Recognize different abnormalities of taste perception and their causes.
Key Topics:
Significance of Taste Sensation:
Differentiation between pleasant and harmful food
Influence on behavior
Selection of food based on metabolic needs
Receptors of Taste:
Taste buds on the tongue
Influence of sense of smell, texture of food, and pain stimulation (e.g., by pepper)
Primary and Secondary Taste Sensations:
Primary taste sensations: Sweet, Sour, Salty, Bitter, Umami
Chemical basis and signal transduction mechanisms for each taste
Taste Threshold and Index:
Taste threshold values for Sweet (sucrose), Salty (NaCl), Sour (HCl), and Bitter (Quinine)
Taste index relationship: Inversely proportional to taste threshold
Taste Blindness:
Inability to taste certain substances, particularly thiourea compounds
Example: Phenylthiocarbamide
Structure and Function of Taste Buds:
Composition: Epithelial cells, Sustentacular/Supporting cells, Taste cells, Basal cells
Features: Taste pores, Taste hairs/microvilli, and Taste nerve fibers
Location of Taste Buds:
Found in papillae of the tongue (Fungiform, Circumvallate, Foliate)
Also present on the palate, tonsillar pillars, epiglottis, and proximal esophagus
Mechanism of Taste Stimulation:
Interaction of taste substances with receptors on microvilli
Signal transduction pathways for Umami, Sweet, Bitter, Sour, and Salty tastes
Taste Sensitivity and Adaptation:
Decrease in sensitivity with age
Rapid adaptation of taste sensation
Role of Saliva in Taste:
Dissolution of tastants to reach receptors
Washing away the stimulus
Taste Preferences and Aversions:
Mechanisms behind taste preference and aversion
Influence of receptors and neural pathways
Impact of Sensory Nerve Damage:
Degeneration of taste buds if the sensory nerve fiber is cut
Abnormalities of Taste Detection:
Conditions: Ageusia, Hypogeusia, Dysgeusia (parageusia)
Causes: Nerve damage, neurological disorders, infections, poor oral hygiene, adverse drug effects, deficiencies, aging, tobacco use, altered neurotransmitter levels
Neurotransmitters and Taste Threshold:
Effects of serotonin (5-HT) and norepinephrine (NE) on taste sensitivity
Supertasters:
25% of the population with heightened sensitivity to taste, especially bitterness
Increased number of fungiform papillae
The prostate is an exocrine gland of the male mammalian reproductive system
It is a walnut-sized gland that forms part of the male reproductive system and is located in front of the rectum and just below the urinary bladder
Function is to store and secrete a clear, slightly alkaline fluid that constitutes 10-30% of the volume of the seminal fluid that along with the spermatozoa, constitutes semen
A healthy human prostate measures (4cm-vertical, by 3cm-horizontal, 2cm ant-post ).
It surrounds the urethra just below the urinary bladder. It has anterior, median, posterior and two lateral lobes
It’s work is regulated by androgens which are responsible for male sex characteristics
Generalised disease of the prostate due to hormonal derangement which leads to non malignant enlargement of the gland (increase in the number of epithelial cells and stromal tissue)to cause compression of the urethra leading to symptoms (LUTS
Pharma CRM Accelerator: Driving sales and marketing excellence in the Pharmaceuticals sector
1. Intelligent Business Software Solutions
Pharma CRM Accelerator: Driving sales and
marketing excellence in the Pharmaceuticals sector.
2. Topics
• Data Communication – Company Profile
• Pharma CRM Accelerator Solution
• Data Communication Value Proposition
• Why Microsoft CRM as a platform
• Demo / Q & A
3. Data Communication | Who we are
Established 1987: Commercial + Accounting
Solutions (businesses + accounting firms)
Installed Base:
17.000+ customers / 30.000+ apps
Presence: Athens (HQ) – Thessaloniki
(N.Greece) – Patra (W.Greece)
Market Reach: Direct Sales Force + managed
network of authorized partners
Rich solutions portfolio
Local Expertise – MS strategic collaboration
Microsoft Gold Certified Partner (in Multiple
Competencies)
ISO 9001:2008.
4. Microsoft Distinctions & Awards
InnovEra, the ERP solution for Greek enterprises developed on Microsoft Dynamics
NAV, has received from Microsoft the honorary certification “Certified for Microsoft
Dynamics – CFMD”.
Data Communication has been named by Microsoft, at the Worldwide Partner
Conference in Houston, Texas, as an award winner for Small Business Specialist in
2008. The company was chosen from a field of leading Microsoft partners within
Central and Eastern Europe for its excellence in delivering Microsoft technology
based solutions and business value for customers.
Data Communication has been named to the 2008 Microsoft Dynamics President’s
Club, receiving recognition from Microsoft Corp. for its dedicated commitment to
customers.
Data Communication was selected as a finalist for the Microsoft Dynamics ISV of
the Year Finalist at the Microsoft Worldwide Partner Conference 2009 in New
Orleans and the Microsoft Worldwide Partner Conference 2010 in Washington.
5. Topics
• Data Communication – Company Profile
• Pharma CRM Accelerator Solution
• Data Communication Value Proposition
• Why Microsoft CRM as a platform
• Demo / Q & A
6. Pharma Industry | Our Understanding:
...Challenging business environment !!!
Pricing pressures
Complicated Sales Market mapping &
effort decision making
issues
Legislation and New
local market Technologies
rules
Increasing The ‘Pharma’
costs at all Company Competition
levels
Sales & Marketing departments need to cope with new
challenges on top of the “traditional” ones
7. Pharma CRM Accelerator:
Customer-centric, multichannel solution built on world-class Microsoft Dynamics CRM
Appointment
Fax Web
Phonecall Mail
Point of sales:
E-Mail Pharmacy
Drug Store
Beauty Shop,
Customized Process Service Oriented …..
View Architecture
360°
On-Premise/ Configure/ Department/ Single-Tenant/
On Demand Customize Enterprise Multi-Tenant
8. Solution Building Blocks
Sales Call Territory Pharma Marketing Detailing
Segmentation Issue Tracking
Scheduling Planning eOrdering Campaigns Automation
Pharma SalesForce
Marketing Organization After Sales Operations
Automation
Connection
w/ other
Systems
Advanced Contact Management & profiling Process Automation
Business Intelligence (ΒΙ)
Security Policies
9. Topics
• Data Communication – Company Profile
• Pharma CRM Accelerator Solution
• Data Communication Value Proposition
• Why Microsoft CRM as a platform
• Demo / Q & A
10. Pharma CRM Accelerator:
OUR VALUE PROPOSITION:
A solution built from ground-up to Microsoft Dynamics
• A leading CRM solution globally esp. for the MB space (by Gartner, Forrester,….)
• Solution R&D assigned to Microsoft; Data Communication adds value to the industry
needs Microsoft technology innovations (Mobility, Outlook, .NET, etc)
Works YOUR way: Ready to Run and Ready to Change
•Rich functionality - Covers both local & international pharma blueprints & practices
•Open to you for almost any additional customization (screens, workflows & processes,
reporting, integration to existing systems etc)
Gives you the Power of Choice
• In terms of Microsoft Partner
• Solution Provision Model (on premise, hosted by Service provider or by MS )
• In terms of licensing (upfront, leasing, hosting,….)
Microsoft Office user experience
• Works the way your users already do!
• Both on line/off line operation
• Outlook, Word, Excel integration everywhere and at all levels (UI, programming, etc)
Best Total Cost of Ownership (TCO)
• Flexible pricing – fits your needs!
• No need for perpetual running costs (only focus to what adds VALUE)
• Capitalize on your existing Microsoft expertise & investments
11. Pharma CRM Accelerator:
POWERED BY MICROSOFT DYNAMICS !
• The leading CRM solution globally esp. for the MB space (by Gartner,
Forrester,….)
• DataComm adds value to the specific industry needs plus any customer-
specific customization and expert project management.
– Diagnostic Phase
– Implementation
– Data Migration
– User trainings & Acceptance tests
• The Solution encapsulates all Microsoft technology innovations:
– Mobility on netbook or 3rd party PDA add-on solution
– Out of the box Outlook add-on solution (native outlook experience)
– Data Analysis Services
– Open/Connected architecture to legacy systems
– Other Cutting edge technologies (.NET, Azure Cloud Computing...)
12. Pharma CRM Accelerator:
READY to RUN and READY to CHANGE !
• Covers both local & international pharma blueprints & best practices – Rich
functionality is already there:
– Geography and territory segmentation & planning (per brand, package, specialty, IMS area,….)
– Marketing automation (target groups, campaigns, financials, ….)
– Sophisticated contact management
– Profiling, assessments, scoring – modeling according to YOUR needs
– Targeting according to strategic plan
– Sales Cycle setup & planning tools
– Sales calls automation tools for both Hospital/Institution and private practice
– Personal & team daily/weekly/monthly calendars
– Issue tracking/task assignment/workgroup coordination & collaboration
– Additional , a-la-carte “modules” (event /congress management, pharmacies, portal
accelerator….)
– Multiple Level Reporting – many available approaches
• On top of that: open to you for almost any customization:
– Screens, workflows & processes, reporting, integration to existing systems, …
– .NET platform-very popular within developer community, easy to find technical skills; no
proprietary technology locking.
13. Pharma CRM Accelerator:
FREEDOM of CHOICE.
• Choose the most convenient Solution Provision Model to you:
– On premise (deployed on your IT infrastructure)
– Hosted by Service provider (Software as a Service / SaaS)
– Hosted directly by Microsoft (CRM “Live”, available in many countries)
• Choose the right Microsoft Partner for the right job:
– Large partner ecosystem with various core competencies (system software, networking,
development, Database Administration, training, …)
• Choose the licensing scheme that better fits your needs:
– Upfront payment
– Embed licenses to existing or new Microsoft volume licensing program
– Software Leasing
– Hosting/pay as you go
14. Pharma CRM Accelerator:
MS-OFFICE NATIVE USER EXPERIENCE.
• Works the way your users do!
– MS-Outlook user interface: the “natural” way to user acceptance and
adoption
– Get on top of the learning curve at “zero” time
– Squeeze training costs
• Both on-line/off-line mobile operation
– Sync in MS-Outlook all user-owned info and go mobile
– Merge/replicate all data changes when back on-line
• Users only see pre-filtered/relevant info!
• Outlook, Word, Excel integration everywhere and at all
levels (UI, programming extensions, etc)
15. Pharma CRM Accelerator:
BEST Total Cost of Ownership (TCO)
• No need for perpetual running costs (focus your IT spend to what
adds REAL VALUE)
– The solution can be operated directly by you
• Hands free operation!
• Flexible pricing – fits your needs!
– Choose the right licensing model to obtain savings & best cash flow
• Application, reporting, Web Client/Mobile Client all in one license.
• Easy to extend, low cost customizations
• Capitalize on your existing Microsoft expertise & investments
– Based on open Microsoft technologies / only expects what your IT already knows/ No
need to get trained to proprietary IT technologies
– Running on off-the-shelf , low-end PC servers
– Reduce training and transition costs with easy-to-learn applications
16. Our Approach & Contribution:
...to the complete lifecycle of a successful CRM project
Business Development
Business Platform
requirements and/or User adoption
Cases analysis Deployment
/ Diagnostics Customization
• Help Define • Process optimization/ • Installation & • Customization of • Key Users – User
Business Goals - alignment towards Configuration of processes, flows acceptance tests
based on our business goals. CRM platform and user roles • End users training
industry • Best practices services and add- • Automations or “TTT” approach
knowledge presentation. on modules (on- development • Fine-tunings,
• Analysis of • Functional premise or • Report Designs optimization,
existing business Requirements on-demand • Data Migration extensions…
needs and analysis and project model)
potential documentation.
17. Topics
• Data Communication – Company Profile
• Pharma CRM Accelerator Solution
• Data Communication Value Proposition
• Why Microsoft CRM as a platform
• Demo / Q & A
18. Why Microsoft Dynamics?
Solutions that work the way people do
Integration that connects the organization
Improved ROI and lower IT overhead
Worldwide partner ecosystem
21. Nikki : Medical Rep
‘HealthCare Professionals Relationship
Management’
•She needs advanced Contact Management:
–Multiple addresses – different role/subscribing or influential capacity per
address
•She Sets the Daily/Weekly/Monthly activity planning:
–Morning/afternoon zone detailing (Public Hospitals, Clinics,
Healthcare/Insurance institutions….)
– 1:1 sales calls to private practice
–Daily/Weekly/Monthly activity reporting
–Needs guidance to be aligned to the strategic plan
• Her „after call‟ tasks include:
–Profiling doctors, alternative physicians, healthcare influentials, hospital
personnel, …
–Assessing all the above and keep scoring of their potential (@ cycle
26. Chris: Power User / Business Manager
Setting the rules for the strategic plan
–Account classification/segmentation
–Sales Cycle Planning
–Territory Management
–Actionable analytics at all levels:
•Frequency & Coverage, Activity, Doctor Rating, ...
• Needs familiar reporting tools
–HealthCare pros profiling and assessment surveys
•Also sets „unified‟ scoring rules at all levels (doctor, address,
product group..)
–Sets the business rules for:
•Medical Rep business goals & Scorecards
•Case or request workflow routing or approval steps
•Period Closing