This document discusses different types of letters used in personal, professional, and business correspondence. It outlines the formats and purposes of informal letters between friends and family, formal letters to officials or authorities, and business letters between companies and customers. Informal letters are more casual in tone while formal and business letters follow specific formats. The document provides examples of letter components like salutations, bodies, closings, and enclosures for each letter type.

1. PERSONAL AND PROFESSIONAL
CORRESPONDENCE

2. Types of letters
 Letters, basically, are of two types
 Informal letters
 Formal letters
nandkishore sarap

3. Informal letters
 Informal letters are written to relatives, friends
and the people very well known to you.These
types of letters have casual format and style.
 General format
 Sender’s address with date
 Salutation
 main body
 Complimentary close
 Signature (Name)
nandkishore sarap

4. Layout for informal letter
 Sender’s Address
 Pin Code:
 Date:
 Salutation
 (My Dear, Dear etc.)

 Main body of the letter (3 to 4 paragraphs, each paragraph dealing
with single idea)




 Subscription
 (Yours affectionately, lovingly etc.)
 Signature (Name)
nandkishore sarap

5. Note
 The objective of writing this type of letters is
to establish personal contact or to maintain a
personal relationship.
 Requesting, apologizing, congratulating,
inquiring, sympathizing, thanking, informing
etc. form the subject matter for informal
letters.
nandkishore sarap

6. Formal letters (official
letters)
 Formal letters are addressed to officials,
authorities, distinguished personalities,
employment agencies, newspapers editors
and the like.
nandkishore sarap

7. Format for formal letters
 Address of sender with date
 (Name), designation and address of the recipient
 Subject
 Reference (If applicable)
 Salutation
 Main body of the letter
 Subscription
 Signature/Name
 Enclosure
 Copies (cc)
nandkishore sarap

8. Layout for formal letter
 Sender’sAddress
 Pin Code
 Date
 Address of the Addressee

 Subject:
 Reference:

 Salutation (Dear Sir, Respected Sir,)


 Main body (Brief, precise, to the point, carefully worded)


 Subscription
 (Yours faithfully, sincerely etc.)
 Signature
 Name
 Enclosure:
 Copy to:
nandkishore sarap

9. Business letters
 Business letters are written to customers,
suppliers, associate organizations, credit
agencies, government offices, employees etc.
 The subjects for business letters are selling a
product, making a complaint or an enquiry,
thanking somebody, seeking information or
advice, mollifying (consoling) the injured
fillings of a customer etc.
nandkishore sarap

10. Format for business letter
 Heading – Letterhead- (name of organization, address, tel.
nos., E-mail ID etc.)
 Date /No of letter
 Reference – Reference of previous correspondence of both the
parties
 Inside address – Address of addressee
 Attention Line –To ensure prompt attention to letter, marked
to a particular officer (either by designation or name)
 Salutation
 Subject
 Main Body
 Complementary close
 Signature/name
 Identification mark –To identify the typist of the letter
 Enclosure/CC
nandkishore sarap

11. Types of business letters
 Letters inviting quotations
 sending quotations
 Letters placing orders
 Sales letters
 Letters of apology
 Complaint letter etc.
nandkishore sarap

12. Assignments
 Write
 one informal letter
 one formal letter
 two business letters
nandkishore sarap