This document provides an overview of a seminar on identifying triggers and communicating needs effectively. The goals are to recognize behaviors that trigger reactions, take responsibility for triggers, and learn clear communication skills. Examples of triggers include someone borrowing items and not returning them or a partner leaving dirty dishes out. When triggered, common reactions include irritation, anger, or withdrawal. The seminar teaches reflecting on triggers and needs in situations and responding thoughtfully rather than reacting impulsively. Effective communication involves assertiveness, active listening, and taking responsibility for one's own role rather than blaming others.
Five tips for having a positive attitude at work:
Avoid negative thinking and complaining.
Spend time with people who have a positive attitude.
Be thankful for your job.
Give yourself a chance to recharge.
Reward yourself for doing a good job.
Five tips for having a positive attitude at work:
Avoid negative thinking and complaining.
Spend time with people who have a positive attitude.
Be thankful for your job.
Give yourself a chance to recharge.
Reward yourself for doing a good job.
Maximizing and Modifying Your Personality StylePaul D. Casey
It is so important for a leader to be self-aware, in order to bring out his/her best every day. And it's also vital to know the personalities of the team around him/her so that he/she can respectfully communicate in a way that builds buy-in.
Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
Agile Coaching - Giving And Receiving Feedback
Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
The importance of communication, assertiveness and the different types of communication skills are well explained. Can be used for students and training programs.
Maximizing and Modifying Your Personality StylePaul D. Casey
It is so important for a leader to be self-aware, in order to bring out his/her best every day. And it's also vital to know the personalities of the team around him/her so that he/she can respectfully communicate in a way that builds buy-in.
Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
Agile Coaching - Giving And Receiving Feedback
Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
The importance of communication, assertiveness and the different types of communication skills are well explained. Can be used for students and training programs.
25 Personality Development Tips to enhance Your Attractiveness.pdfdiksha344533
We trust that reading this post has given you a better knowledge of how to become more attractive and how your personality affects this in key ways. The way we present ourselves, our self-assurance, and our capacity to make people feel at ease around us are frequently what makes us more attractive.
self-improvement
personal development
self-help
inspiration
growth
personality development
confidence
communication
open-mindedness
assertiveness
self-awareness
social skills
time management
stress management
empathy
Description of how to document business processes with particular attention to handoffs between team members, and how to documents project roles and responsibilities in project management, and how to do stakeholder analysis and communications planning in project management.
Welcome to the Program Your Destiny course. In this course, we will be learning the technology of personal transformation, neuroassociative conditioning (NAC) as pioneered by Tony Robbins. NAC is used to deprogram negative neuroassociations that are causing approach avoidance and instead reprogram yourself with positive neuroassociations that lead to being approach automatic. In doing so, you change your destiny, moving towards unlocking the hypersocial self within, the true self free from fear and operating from a place of personal power and love.
2. Seminar Goals
• Identify what behaviors trigger you and why
• Take responsibility for your triggers
• Learn how to respond and not react
• Discuss and review healthy, clear communication skills to help assert
your needs
• Know the benefits of E4 Health Program
3. What Pushes Your Buttons?
Hot Buttons! Triggers!
• Generate a group list of button-pushing behaviors
• Assign a “heat rating” to each
1 = Barely Notice
5 = It’s Getting Warm in Here
7 = Starting to sizzle . . .
10 = Hair on fire!
4. How Do You React When Triggered?
1. Irritated 6. Silent/Withdrawn
2. Annoyed 7. Vent/Gossip to others
3. Angry 8. Silently Seething
4. Wounded/Pouting 9. Judgmental
5. Argumentative 10. Passive Aggressive
5. Examples of Triggering Situations…
1. Someone borrows your stapler, and does not return it
2. Partner leaves dirty dishes in the sink, and used tea bags on the
counter
3. You are on the phone, and your partner is telling you what to say,
and it is difficult to hear and listen
4. You applied for a promotion, and you did not get an interview, or
an explanation
6. Reflect on the Situation
1. Why does this situation bother me?
2. What is this about for the other person?
3. How important is this?
4. What are the risks/benefits if I address this?
5. What are the costs if I don’t address this?
7. Take Responsibility for Your Triggers
• Identifying an issue (any issue) that pushes your buttons
• Reflect on why this issue triggers/upsets you
• Identify any changes in behavior that you need to make to protect
yourself
• Identify any requests you have for another person(s) to help mend
the situation
8. You Are Responsible!
When you remember to
identify and ask for what you want,
you can take back control of a difficult situation!
9. Example Situation
Social Sam
Walks around with
coffee cup in hand
and visits. Likes to tell
stories about his life.
My need is to get
my work done, and
when Sam visits
he interferes with
my work day.
It is my responsibility to
set a boundary with Sam
if I do not want to talk to
him. How can I do this
kindly, tactfully, and
effectively?
Annoying Behavior My Need My Responsibility
9
10. The Difference Between Acting & Reacting
Acting Reacting
Thoughtful, measured response Usually an impulsive, first response
Calm tone of voice Altered tone of voice
Relaxed posture Tension in physical body
Has understanding of “bigger”
picture
Usually focused on one element of
situation
Has ability to listen to others Does not have ability to listen
thoughtfully
11. Before Acting/Reacting in Any Situation…
Ask yourself:
What is this about for me?
What part of this situation do I own?
What is my goal in addressing the situation?
12. Technique to Respond, Not React
Event, Stressor,
Behavior that
annoys you
Automatic thoughts and
feelings
What are my thoughts,
feelings and
assumptions?
Clear Response
People who visit me
to talk socially when
I am at work!
• Frustrated, annoyed
• “Can’t they see I’m
busy?!”
• Fear I won’t finish on-
time
• No one works as hard
as I do.
• I need to get this done
now so I don’t have to
work weekends
• People should be able
to see how busy I am –
otherwise they’re not
paying attention!
Social visits interrupt my
work flow. It’s my
responsibility to
communicate this
clearly, otherwise they
have no way of knowing
how I prefer to be
treated.
13. How is Button-Pushing Behavior Different When it’s YOU
Pushing the Button?
Someone lets you down, and it's not the first time
~They are irresponsible and unreliable
You let someone down, and it's not the first time
~It's because you’re overworked and overwhelmed
14. Another Example…
Someone cuts you off while driving
~They are rude, aggressive, and inconsiderate
You cut someone off while you are driving
~It's because you are in a hurry, and if you don't catch these
lights you'll miss your doctor's appointment
15. Overview of Communication
• We communicate thoughts, feelings, values, ideas, opinions, needs,
and desires
• We communicate in a number of different ways:
o Speech (both words and tone)
o Silence
o Eye contact (or lack of eye contact)
o Facial expression
o Body movements/gestures
o Body contact
16. Barriers to Effective Communication
• Defensiveness or mistrust
• Misread, ignored, or mixed verbal & non-verbal cues
• Failure to listen carefully
• Automatic negative assumptions
• Hesitation saying how you feel, and what you want
• Making assumptions & judgments about what other people
“really” mean to say
17. So, What Can We Do?
Here are some ways to help foster effective communication:
• Assertive communication style
• Active listening
• Clarifying information
• Clear thinking
• Careful articulation of feelings and ideas
• Checking our perceptions and assumptions of other people’s
communication before acting on our judgments
18. Developing Assertive Communication
Assertiveness is…
• Expressing yourself clearly and directly
• Maintaining integrity
• Respecting others
• Practicing active listening
Potential blocks to assertive communication:
• Lack of self-awareness
• Anxiety
• Self-doubt
• Being too passive and/or aggressive
19. Active Listening
• Is being actively involved in the process of hearing another person
• Encourages eye contact, nodding of the head & facial expressions to
signal we are listening
• Allows the speaker to finish speaking without interruption
• Offer mirroring, reflecting, and paraphrasing
• Focus is on understanding and empathizing with person’s feelings and
point of view – we can offer understanding and empathy even if we don’t
agree and/or feel triggered
20. Tips Going Forward
• Always keep the focus on yourself
• Take responsibility for your own triggers
• Practice what we learned today –
Practice identifying and asking for what you want
Practice setting clear boundaries
• Always be kind
21. We appreciate your time and attention. Please let
us know if you have any questions.
Thank you.
Editor's Notes
Remember, needs are not negotiable. They must be met.
If your needs are being interfered with by another’s actions, you own the problem, and you are the one who must bring it up for discussion.
Knowing what behavior is troubling and why leads you to the need that is not being met, thus causing you stress.
NOW, GO BACK TO YOUR OWN EXAMPLE FROM THE BUTTON –PUSHING EXERCISE: FILL IN THE THREE COLUMNS FOR YOUR BUTTON-PUSHER.
COULD YOU IDENTIFY THE TROUBLING BEHAVIOR, THE IMPACT THAT TROUBLING BEHAVIOR HAS ON YOU, AND, FINALLY, THE UNMET NEED THAT UNDERLIES THE SITUATION AND TRIGGERS YOUR STRESS?