Effective communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

1. Effective Communication
Dr Emmanuel Daniel
Faculty, Kumaraguru College of Liberal Arts and Science, Coimbatore

2. • Communication
• Activity I
• Communication Styles
• Activity II
• Communication Skill
• Barriers of Communication
• Discussion
• Story time
Effective Communication 2

3. What do you understand by the term
“Communication”
Understanding
Effective Communication 3
Sharing of ideas Opinions
Feelings

4. Effective Communication 4
20XX
Listen and Draw

5. Communication
Styles
Aggressive
Passive
Assertive
Effective Communication 5

6. • Every one should be like me
• I am never wrong
• Interrupts
• Puts others down
• Dominating
• Points, shakes finger
• Stares
• Loud, yelling tone of voice
Effective Communication 6

7. • Don’t express your true feelings
• Don’t disagree
• Indirect
• Hesitant
• Doesn’t speak up
• Difficulty in implementing
• Lack of facial expression
• Nods head often
Effective Communication 7

8. • Believes self and others
• I have rights so do others
• Active listener
• Checks on others feelings
• Consistent
• Direct eye contact
• Action oriented
• Realistic
Effective Communication 8

9. Effective Communication 9
Communication Origami

10. Communication
Skill
• Seek first to understand, then to be understood
• Express yourself clearly
• Good listener
• Aware
• Fair & Open
Effective Communication 10

11. Barriers of
Communication
Psychological barriers
Linguistic barriers
Sender and Receiver
Content
Effective Communication 11

12. Barriers of Communication
Psychological barriers
• Inferiority
• Symbol of status
• Hierarchy
• Memory
Linguistic barriers
Effective Communication 12
• Language/words
• Lack of clarity
• Using technical terms

13. Barriers of Communication
Sender and Receiver
• Depends on mood
• Personality type
• Level of trust
Content
Effective Communication 13
• Content chosen is sensitive
• Use of words

14. Discussion
Effective Communication 14

15. Effective Communication 15
A deer in the wilderness

16. THANK YOU!