1. The document outlines the process of observation, including preparation, collecting information, and summarizing/interpreting. 2. In preparation, the observer must determine purpose, who/what/where/when to observe, and how to record information. Different types of records like checklists and rating scales can be used. 3. To collect data, the observer should be unobtrusive and gather a large amount of data over a long period in various situations. 4. After collecting information, the observer summarizes and interprets the data to make appropriate decisions based on the observational purpose. Problems like biases are addressed through techniques like using multiple observers.