Paulina Kuntzelman is seeking a role with increased responsibility in student advising. She has several years of experience working in registration and advising at the University of Arizona. She is proficient in Microsoft Office, highly organized, and has strong communication and problem-solving skills. Kuntzelman is bilingual in Spanish and English. She has a bachelor's degree and is close to completing a master's degree, both with high GPAs.
Dedicated and resourceful Executive Assistant with 23 years of experience cultivating the success of people and projects around me. I am proficient in MS Office and eager to acquire new skills. I possess strong written and verbal communication skills as well as an excellent work ethic with the discipline to effectively manage multiple projects while maintaining discretion and confidentiality at all times.
Dedicated and resourceful Executive Assistant with 23 years of experience cultivating the success of people and projects around me. I am proficient in MS Office and eager to acquire new skills. I possess strong written and verbal communication skills as well as an excellent work ethic with the discipline to effectively manage multiple projects while maintaining discretion and confidentiality at all times.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. Paulina C. Kuntzelman
4849 W. Calle Don Alfonso, Tucson, Arizona 85757
Home: 520-293-2290 Cell: 520-272-3938
paulinak@email.arizona.edu or gorditapuerkita@q.com (hm)
Summary
I am seeking a role of increased responsibility in Student Advising.I am adept in skills that demonstrate dedication, focus, excelling at
prioritizing, completing multiple tasks and following through.I am versatile, discreet, and results oriented offering highly skilled
customer service experience in office environments. Driving productivity in student advising and student retention helps reach
departmental objective and goals. I work as a registration assistant who answers a high volume of incoming calls while handling in-
person inquiries from students,parents,and colleagues. My main function is as a credit cards processor,check, and cash handler that
promote continued acuity in detail orientation with a focus on high quality customer service. I have managed multiple projects using
proven time management methods. Knowledge acquisition and experience of the various needs in intuitive assessments forthe
customer instills high value in the development of each unique relationship. I am an efficient, loyal team player ready to serve the
organization with a flexible and hardworking drive to succeed.
Highlights
Microsoft Office proficiency
Results-oriented
Advisement,students, parents, faculty
Self-starter, Self-directed
Time management
Professional andmature
Strongproblem solver, Resourceful
Excellent relationshipbuildingskills
Critical thinkingskills
Experience with student registration
Experience with student’s parents
Confident public speaker
Conflict resolutionskills
Student-oriented
Cultural andDiversityawareness andsensitivity
Fluent in Spanish language, Bilingual, read, write, speak
Stronginterpersonal, oral,andwrittencommunication
Ability to maintainaccurateclient records
Able to work independently or teammember Team-player
Knowleged/awareness of legal andethical standards
Comfortable with diverse populations
Knowledge of learningdisabilities
TeachingSkills
Experience with UA policyandprocedures
FERPA experience andknowledge
Accomplishments
I coordinated off-site registration duties for department functions for conferences and workshops including the handling of credit card,
check, and cash handling. I increased office organization by developing more efficient procedures manuals and efficient customer
database check and cash protocols. I specialized in web payments through PayPal systems. I re-organized and re-designed employee
manual outlining all proper credit card business procedures and office policies in agreement with UA standards of PCI Compliance. I
provided assistance to parents,students,and customers by directing them to appropriate university areas. I received my BSHA in June,
2012 and one current course from receiving my MSHA/ED. I am scheduled to finish coursework in February of 2015.
Experience
I have worked for the receptionist area, including greeting visitors and responding to telephone and in-person inquiries. Registered
students forcourses via email, correspondence,and in-person within the privacy protocols established by FERPA regulations. Made
copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets,faxed reports and
scanned documents. I have properly routed interoffice documentation, received and screened a high volume of internal and external
communications, including email and mail. I am responsible for credit card deposits and cash or check reception and routing. I have
translated for, advised, and directed parents,students, and faculty. Ensured resolution of customer questions,problems, and issues.
Education
I have graduated at the top of my class; both in my Bachelor’s studies (GPA3.89) and Master’s degree in Health Care Administration
Education (GPA 3.91). Coursework included: Human Resource Management and Business Administration, Program Planning,
Nursing Education and Teaching, Health Law and Ethics, Population Health, Measuring Performance Standards, Marketing, Program
Planning and Design, etc.