Vicki Kedziora is a self-motivated, results-oriented leader with extensive experience in customer service, records management, and office administration. She currently works as a Senior Records Analyst at Iron Mountain where she maintains electronic filing systems and conducts training. Previously she held receptionist and records clerk roles, offering executive-level support. Kedziora has achieved ARMA and AIIM certifications and has established efficient electronic filing systems.

1. Vicki Kedziora
FOCUS: Self-motivated results oriented leader who demonstrates success in
multiple areas of customer service. Effective communicator that learns the
business, identifies near and long term strategic opportunities, develops
roadmap and plans to successfully implement future plans. Continuously
seeks to understand the problem and how it correlates to the organization’s
strategic plans and goals.
PROFILE: Outstanding customer service offering extensive experience in
management of daily operations. Expertise in managing day to day
interaction with contractors and vendors.
STRENGTHS: Client Relations, Office Administration, Records Management
Professional Correspondence, Process Improvement, MS Office
Applications, Cost Containment
EXPERIENCE:
Iron Mountain, Addison, IL 2009 to present
Senior Records Analyst: Provide exceptional support in all aspects of the
business. Maintain electronic file tracking database which houses very
sensitive documents. Assess content developed by business units to
identify applicable control schedules. Conduct training sessions for
Records Coordinators and other Information Management personnel.
UOP, Des Plaines, IL 1998-2009
Receptionist & Records Clerk: Offered outstanding executive-level
support to the business. Served as first point of customer contact both in
person and via telephone. Handled requests for both hardcopy and
electronic files both offsite and onsite. Microfilm management (FTP).
ACHIEVEMENTS:
• ARMA organization
• AIIM ECM Practitioner, Specialist and Master Certification
• Established, automated and maintained high efficient filing systems that housed
electronic application records and other pertinent files.
Shell, Elk Grove Village, IL 1994-1998
Cashier/Asst. Manager: Provide high-level customer service across a fast
paced business. Assist with inventory control of goods and fuel.
Effectively handled other critical projects or situations on a daily basis.
4633 Kirchoff Rd. Rolling Meadows, IL 60008 847-873-2336, bicki13@comcast.net

2. EDUCATION: Harper College, Palatine, IL 1995 to 2000, Basic Education
Harold Washington College, Chicago, IL, 2001, MS Office
applications,
World Wide Web classes, networking classes and Server classes
DeVry University, Addison, IL 2002-2005, Computer Programming
COMPUTER SKILLS: Microsoft Office applications, SAP, SharePoint, Documentum,