Vanessa Ferguson is seeking an administration role after dedicating time to raising a family. She has over 15 years of experience in administration, secretarial, and receptionist roles. Her skills include excellent typing speed, proficiency in Microsoft Office, strong communication abilities, and event planning experience. She holds qualifications such as an HNC in business administration and the European Computer Driving Licence. Her previous roles demonstrate responsibilities like answering phones, greeting visitors, booking travel, formatting documents, and assisting with various office tasks.

1. Vanessa Ferguson
52 Westcliffe, Dumbarton, G82 5DL
01389 518098 • 07766493512 • vanessaferguson35@googlemail.com
Personal statement
A self-motivated and professional Administration Assistant with extensive experience in administration
and secretarial roles, currently looking to resume professional career after dedicating time to raising a
family. A highly organised and efficient individual, who has shown commitment and dedication
towards her work and looks at challenges as a doorway to improve and over-achieve. Excellent admin
skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in travel bookings
and extensive experience in liaising with clients. A bright and well-presented individual who takes
pride in the quality of her work.
Key Skills
 56 words per minute typing
 Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
 Excellent communication skills, both written and verbal
 Fully qualified British Red Cross first-aider
 Hard working
 Reliable and punctual
 Excellent organisational skills
 Willingness to undertake training to further develop skills
 Ability to use own initiative
 Knowledge and understanding of relevant Health & Safety and Equal opportunities & Diversity
 European Computer Driving Licence (ECDL) held
 Five years’ experience in an office environment
 Clean driving licence held
Employment History
Administration Assistant, Donaldson Associates, Glasgow
(April 2016 – Present)
Achievements and responsibilities:
 Answering incoming telephone calls
 Greeting visitors
 Ensure reception tidy
 Making tea/coffee for visitors
 Updating Holiday forms, Resources Sheet & Admin Calendar
 Logging incoming and outgoing mail
 Franking outgoing mail and courier documents
 Booking hotels, flights and rail tickets
 Attend Monthly Staff Meeting, take minutes, type of minutes and upload on portal
 Ordering of stationery/IT equipment and office supplies
 Pool car, Hire car bookings
 Organising meetings/seminars including lunch and coffee/tea arrangements
 Hard Copy Archiving
 Check Emails for Glasgow Admin & Glasgow Inboxes

2.  Formatting of letters & reports
 Uploading of Safety Bulletins to Portal following monthly staff meeting
 New Starts - Adding to sign in sheet, issue of fob and door key, ordering and set up of
equipment
 Control of Locked Equipment
Sales Administrator, EDC Scotland Ltd, Erskine
(March 2015 – April 2016)
Achievements and responsibilities:
 Creating sales orders
 Creating purchase orders
 Expediting purchase orders
 Matching of invoices
 Creating and sending out pro-formas
 Liaising with customers
 Filing of quotes to customers
 Taking credit card details and processing payments
 Monitoring e-mail account
 Responding when appropriate or passing e-mails to colleagues as appropriate
 Arranging site visits for engineers and putting appointments into relevant diaries
 Inputting of time sheets and working out costs of jobs done
 Typing and formatting documents
Administration Co-ordinator/Receptionist, Grontmij Ltd, Glasgow
(February 2012 – August 2014)
Achievements and responsibilities:
 Arrange and prepare work stations for new starters
 Assist in the archiving of material and the retrieval and collection of archive material
 Log and track invoices
 Maintain up to date holiday log
 Produce and format letters, reports and other associated project documentation
 Assist in arranging interviews including managers diary management and room bookings
 Raise purchase order numbers
 Maintain and update the CSCS database
 Enter staff time into BST when required
 Order PPE and enter on central database
 Maintain up to date holiday log
 Arranging travel
 Presenting a professional and friendly first impression of the firm to all visitors and clients
 Managing incoming phone calls and mail
 Organising stationery orders and liaising with suppliers to meet business requests
 Replenishing and restocking of office equipment, always ensuring high level of stock
management efficiency
 Assumed the role of fire/health and safety officer for the entire office staff
Administrator, Doosan Babcock, Renfrew
(November – February 2010)
Achievements and responsibilities:
 Distributing the mail to all members of staff
 Photocopying
 Maintaining the stationary
 Use of every Microsoft package

3.  Creating and format checking all internal and external presentations and reports
 Answering phones for Director of the company
 Reception cover every second week
 Maintaining any noticeboards
 Inputting all staff timesheets
 Booking travel and accommodation for staff
 Booking staff for any conferences they wanted to go on
Secretary, University of Glasgow, Glasgow
(August 2007 – November 2009)
Achievements and responsibilities:
:
 Arranging catering for business lunches
 Creating, distributing and formatting Course Information Documents (CIDS)
 Use of every Microsoft package
 Main reception for Visitors, Students and Academic Staff
 Maintaining the office mail log
 Monitoring the Undergraduate School e-mail account
 Responding when appropriate or passing e-mails to colleagues as appropriate
 Record the submission of coursework by students
 Distribute coursework to appropriate members of staff and return to students after they had
been marked
 Maintaining the student notice boards, ensuring posters were displayed and not out of date
 Maintaining office stationery supplies
 Assisting with the Undergraduate School admissions process
 Distributing and processing application forms
 Ensuring graduate School Files, both manual and electronic were kept up-to-date
 Typing and formatting documents
 Photocopying and filing
 Cash handling, updating web pages, recording timesheets and booking travel for staff
Education
Central College of Commerce
(August 2007 – June 2009)
HNC Modules:
 Recording Financial Transactions
 Word Processing & Presentation Applications
 Spreadsheets
 Desktop Publishing
University of Glasgow
(August 2007 – November 2009)
Modern Apprenticeship – Business Administration
SVQ Level-3 - Business Administration
European Computer Driving Licence
Dumbarton Academy
(August 2001 – June 2007)
Intermediate 2:
 Music – A
 Administration – B

4. 8 Standard Grades achieved at Credit Level
Hobbies & Interests
In my spare time I enjoy going to the park and taking long walks. I also enjoy to read, spend time with
friends and visit local attractions.
References
References are available upon request.