Vistara is a SaaS platform designed for IT operations lifecycle management, catering to over 1,100 customers and 100 partners across North America, Japan, and India. The document outlines trends in cloud services, highlighting a significant growth forecast and the rise of 'shadow IT' in enterprises. It emphasizes the shift towards hybrid cloud solutions and the essential characteristics of IT service providers, including governance, scalability, and lifecycle management.

1. Transforming IT as a
Service Provider
What it means for you

2. Vistara is a SaaS platform for IT operations
lifecycle management
1100+ Customers 100+ Partners
Broad Cloud &
Platform Integration
 Operations in North America, Japan and India
 HQ in San Jose, CA
Recognized for Innovation

3. Our Agenda – What’s In It For You
Understand the key trends that impact IT
operations management
Evaluate where you are in the evolution of
IT as a service provider
See the solution in action and understand
how you can meet the demands of your
business

4. The Trends

5. Cloud and Shadow IT Are Old Hat
Source: Google Trends http://www.google.com/trends/explore

6. So What About Cloud?
Source: Gartner, August 2013/September 2013

7. So What About Cloud?
Source: Gartner, August 2013/September 2013
Worldwide market for public cloud services is
expected to grow 19.0% in 2014 to $158
billion…
Through 2018, the
cloud services
market is forecast to
grow at a five-year
CAGR of 17.3%,
reaching $294 billion
in 2018…
From 2014 through 2018, $132 billion will
be spent on IaaS…

8. So What About Cloud?
Source: Gartner, August 2013/September 2013
Worldwide market for public cloud services is
expected to grow 19.0% in 2014 to $158
billion…
Through 2018, the
cloud services
market is forecast to
grow at a five-year
CAGR of 17.3%,
reaching $294 billion
in 2018…
From 2014 through 2018, $132 billion will
be spent on IaaS…
44% of large enterprises polled indicated
they had private cloud service in pilot or
production use and 72% planned to have a
private cloud service in place in 2014…
Management and operational
processes was chosen by
more people by far as the
biggest challenge in private
cloud computing...

9. So What About Cloud?
Source: Gartner, August 2013/September 2013
Worldwide market for public cloud services is
expected to grow 19.0% in 2014 to $158
billion…
Through 2018, the
cloud services
market is forecast to
grow at a five-year
CAGR of 17.3%,
reaching $294 billion
in 2018…
From 2014 through 2018, $132 billion will
be spent on IaaS…
Any substantive cloud strategy will
ultimately require using multiple cloud
services from different providers, and a
combination of both internal and external
cloud…
Nearly half of large enterprises will
likely have hybrid cloud
deployments by the end of 2017
Management and operational
processes was chosen by
more people by far as the
biggest challenge in private
cloud computing...
44% of large enterprises polled indicated
they had private cloud service in pilot or
production use and 72% planned to have a
private cloud service in place in 2014…

10. How widespread is “Shadow IT”?

11. How widespread is “Shadow IT”?
Source: Stratecast, November 2013
“The average company utilizes around 20 SaaS applications;
of these, more than 7 are non-approved. That means you can
expect that upwards of 35 percent of all SaaS apps in your
company are purchased and used without oversight.”

12. Changing IT Operations Environment
Integrated Operations Platform
Single Pane of Glass That Integrates ITOM and ITSM
Federated Infrastructure Management
On-Premise, Public, Private, Hybrid
Services Highway
IT Personnel – Internal, External, OEMs

13. IT Supply Chain Continues to Grow
Source: Gartner, May 2014; Google Trends

14. IT Outsourcing
Source: Gartner, April 2014

15. Hybrid IT Environments
Source: Bilderbeek Consulting, 2011

16. IT as a Service Provider
“The role of the IT organization is to be the
value-added enabler for the most effective
and efficient use of services across the
enterprise.”
Source: Gartner, February 2013

17. Characteristics of a Service Provider
• Takes on and/or delegates responsibility to fulfill the
IT service
– Internal, external
– On prem, cloud
• Holistic visibility and command center for
governance and management
• Service level accountability
• Provide reporting, planning and insights to the
business
• Scalable and secure IT capabilities
• Compliant
• End to end IT operations lifecycle management

18. IT Operations Lifecycle Management

19. IT Operations Lifecycle
Management

20. IT Operations Lifecycle Management

21. See IT In Action
1. Single pane of glass for IT infrastructure and
services across multiple lines of business
2. Auto discovery of new resources that are on
boarded in your business
3. Report on service level agreements
4. Self service reporting

22. Road to IT as a Service Provider

23. Aki Naito
Senior Director, Marketing
@akinaito
Varma Kunaparaju
Chief Technology Officer
@varma1

24. Thank you