VMworld 2013 Julia Lee, VMware Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare

1. vSphere with Operations Management:
The Customer Perspective
Julia Lee, VMware
VSVC4686
#VSVC4686

2. 2
Key Takeaways
 Learn about vSphere with Operations Management
• What is it and how can it help you
 Hear from customers who have implemented vSphere with capacity
optimization and performance monitoring:
• Three different environments, three different use cases
• Results and improvements over status quo
 Each customer will present their story
• We will try to accommodate Q&A at the end
 This is not a product deep-dive or roadmap session
• Attend Hands-on Labs (HOL-SDC-1301 Applied Cloud Operations, HOL-SDC-
1310 vSOM 101) and VCM5781 What’s New and What's Next in vCenter
Operations: A Tech Preview

3. 3
What is vSphere with Operations
Management?

4. 4
vSphere has transformed how companies deploy and use IT
Agility. Efficiency. Resiliency.
• How much time before my current
capacity runs out?
• Which virtual machines are over-
provisioned?
• How can I identify emerging
performance issues before they
impact the business?
…but new customer challenges
arise

5. 5
Virtualize Smarter with Insight to Workload Capacity and Health
vSphere vCenter Server
• Capacity planning – know how many
days before capacity runs out so IT can
continue to be responsive
• Optimize efficiency – know which virtual
machines might be overprovisioned
• Improve performance - faster root cause
identification of emerging issues
• Proven virtualization platform – for fully
virtualized environments (including
business critical applications)
VMware vSphere
The proven compute virtualization platform
vSphere with Operations Management
• World’s leading virtualization platform
• Insight to workload capacity and health

6. 6
vSphere with Operations Management vs. vCenter Server
vSphere vCenter Server
vSphere with Operations Management
• Collects the metrics from vCenter Server
and provides a holistic view and deep
insights into the health, risk and
efficiency of IT infrastructure
vCenter Server
• vCenter Server collects real time
performance data from virtualized hosts
• vCenter Server stores the data in
vCenter database and also keeps a
historical roll up of data

7. 7
Comprehensive Visibility into Your Virtual Environment
Overview
 Comprehensive visibility for
virtual infrastructure with health,
risk and efficiency scores
 Single pane of glass for capacity
and performance management
Benefits
 End-to-end visibility into virtual
infrastructure health
 Ensure service levels for IT
services
 Optimize for efficiency and cost
Immediate
Problems
Future
Problems
Opportunities
to Optimize

8. 8
Meet Our Panelists

9. 9
Introducing Donald Wilkins of Navicure
 About Navicure
• Leading Internet-based medical claims
clearinghouse serves 50,000+
healthcare providers
• Inc 5000, Deloitte Fast 500 Company
and Best in KLAS for 3 years
• 235 employees
 About Donald Wilkins
• 18 years in Healthcare EDI related
services
• 2002-2013 Director IT at Navicure
• VMware Mid-Market Customer
Advisory Board member
• Woodturning as a hobby

10. 10
The Navicure Environment
 Virtual Environment
• 13 vSphere 5.1 hosts
• 130 VMs of both traditional development and production applications
• Newly deployed vCD infrastructure
• SRM deployed since 2008
 Physical Environment
• Mixture of both Dell Rackmount and Cisco UCS X86 systems
• 22TB Oracle RAC DB running on T4-4 SPARC systems
• Over 600TB or Dell Equallogic iSCSI SAN
• Cisco Nexus

11. 11
Introducing Raj Dasgupta of Exostar
 About Exostar
• Leading provider of secure collaboration
solutions and business process integration
throughout the extended value chain
• 100,000 Customers, Operating an
environment that enables over
$40 billion in transactions annually
• Founding partners include some of the
largest Aerospace and Defense
companies in the world
• 150 employees
 About Raj Dasgupta
• 15+ years experience in Business to
Business (B2B) Exchanges
• At Exostar for past 12 years, Currently
Director of IT
• Develops mobile games in his free time

12. 12
The Exostar Environment
 Virtual Environment
• 30+ vSphere 5.1 hosts across 3 Datacenters (2 US, 1 UK)
• 350+ VMs of both traditional development, test and production applications
• 85% Virtualized
• Expected 30-40% year over year growth in number of VMs
 Physical Environment
• Mixture of both Dell Poweredge and Cisco UCS X86 systems
• Over 200TB on NetApp, 3PAR and EMC SAN
• Currently leveraging Flexpod architecture for scaling
• Cisco Nexus Switching, Juniper Firewalls

13. 13
Introducing Mike Preston of Hastings and Prince Edward District
School Board
 About HPEDSB
• Serves approximately 16,000 students and
2,000 staff scattered throughout 42
elementary and 8 secondary schools
• Notable Alumni: Don Cherry (Hockey Night in
Canada, ESPN)
 About Mike Preston
• Systems Analyst, VCP4/5, vExpert 2012/2013,
Toronto VMUG Co-Leader
• Active blogger (blog.mwpreston.net) and
Tweeter (@mwpreston)

14. 14
The HPEDSB Environment
 Main datacenter consists of 21 hosts / ~250 VMs running
everything from the free ESXi hypervisor to Enterprise Plus
 Recently expanded virtualization into our schools by adding
another 50 hosts / ~200 VMs licensed with Essentials ROBO
 ~90% virtualized and rising

15. 15
Navicure vSphere with Operations Management Use Case
 Staffing augmentation
• General health overview of the environment
• Problem isolation / identification
• Alert notification
• Reporting
 Capacity Planning
• Forecasting for both operational issues and Capital Expenses due to licenses
or HW
• Resource Alignment (vmotion or svmotion candidates)
• VM reconfiguration through efficiency opportunities.

16. 16
Exostar vSphere with Operations Management Use Case
 Operations
• Single “Pane of Glass” Operational View
• Issue Identification and Resolution
• Alert notification
• Reporting for both Technical Team and Business Operations
 Capacity Planning
• Resource reclamation to increase efficiency (underutilized VMs)
• Forecasting capital expenditures based on resource trends

17. 17
The HPEDSB vSphere with Operations Management Use Case
 One of the very first companies to use vCenter Operations since
the VMware branding. Beta version was deployed late 2010. At the
time we had ~ 75 VMs.
 We were looking for a solution that gave us visibility into our
environment and that was tailor made for virtualization.
 Added to the environment as a “compliment” to current IPSwitch
monitoring solutions. Didn’t take much time to realize the benefit
of a solution that understood the virtualization layer. Identified
issues with memory ballooning and swapping almost immediately.
 Currently running version 5.6 of vCenter Operations

18. 18
Donald Wilkins: How I Use the Dashboard

19. 19
Raj Dasgupta: How I Use the Dashboard
 Operational Rollup by Application or Environment
 Key system metrics displayed and sortable on
Health/Workload/Anomalies etc

20. 20
Mike Preston: My Go-to Dashboards (1 of 3)

21. 21
Mike Preston: My Go-to Dashboards (2 of 3)

22. 22
Mike Preston: My Go-to Dashboards (3 of 3)

23. 23
Virtualizing with Capacity Optimization Increases Your ROI
40% 37%
30%
-26%
Increase
capacity
utilization
Increase
consolidation
ratios
Increase
hardware
savings
Reduce
diagnostics &
problem
resolution time
Source: Sept 2012 Management Insights Study
Benefits of running vSphere with Operations Management
Impact beyond running vSphere alone

24. 24
Raj Dasgupta: vSOM Measurable Benefits
24% faster identification of system issues
80% less time compiling key operational reports
85% less time generating forecasting reports
Approximately 16% more VMs per host as a result
of resource optimization

25. 25
How vSOM Has Helped HPEDSB
 Huge ROI-imt (Return on Investment in my time). vSphere is my main responsibility
but not my only one. Dashboards make it very easy to see at a glance where
problems exist. Times when discovery root cause is as easy as double-clicking.
 Real ROI – wasted resources on over allocated VMs can easily reported on and
clawed back.
 Discovering what's normal. Traditional tools would flood inboxes with alerts when
CPU hit certain thresholds. vCops acknowledges when a CPU is running hot and
recognizes that as normal behavior. Alerts now only come when the normal
threshold is not met or exceeded.
 Virtualization defender. Utilizing vCops we can show application owners a baseline
on how their VMs are performing. Handy when fingers are automatically pointed at
the virtualization layer.
 Report Card Time – essential during key reporting times throughout the year when
1500 teachers are accessing the system concurrently. Easy to monitor and gauge
when we need to stand up more infrastructure to support our users.

26. 26
Getting Started and Resources to Help

27. 27
vSphere with Operations Management: Download a 60-day Trial
VMware TV on
Youtube
Free 60-Day Trial

28. 28
Understand Your ROI at http://roitco.vmware.com
sample
output
 ROI/TCO Online Calculator
 Build and provide credible
understanding of costs
and benefits
 Customize to your
environment
 Export results to
PowerPoint and PDF

29. THANK YOU

31. vSphere with Operations Management:
The Customer Perspective
Julia Lee, VMware
VSVC4686
#VSVC4686