Parkway Group Hospitals is a leading private hospital operator in Singapore that is seeking ways to expand its medical tourism business and attract more patients. The document analyzes Parkway's strengths, weaknesses, opportunities, and threats. It recommends that Parkway leverage its brand by carefully selecting new hospital sites in nearby countries, replicating its excellent services model while ensuring local management is trained in the Singapore approach. By focusing on a few medical specialties initially and expanding gradually, Parkway can strengthen its brands across Asia and grow its medical tourism business.
•Identify Key Patient Portal Features and Benefits
•Plan the Implementation and Roll Out of a Patient Portal
•Integrate Patient Portals into Your Practice’s Patient Service Strategy
From meeting changing healthcare industry demands to
delivering care more collaboratively, you need new ways
to engage your patients and improve productivity. You also
need to streamline patient communications and improve
patient satisfaction, no matter what your specialty or
practice size. NextGen® Patient Portal can help you meet
these goals, safely and securely.
This SlideShare covers the utilization of telehealth products and services by healthcare organizations, as well as the reasons driving their adoption. This session will focus on reasons to adopt telehealth as a service line, the types of technologies widely deployed, and the financial implications associated with offering care in a virtual setting.
Learning objectives:
• Review the current landscape of telehealth
• Assess the approach to using technology to provide care in a virtual setting
• Recognize the financial impacts and reasoning associated with telehealth services
•Identify Key Patient Portal Features and Benefits
•Plan the Implementation and Roll Out of a Patient Portal
•Integrate Patient Portals into Your Practice’s Patient Service Strategy
From meeting changing healthcare industry demands to
delivering care more collaboratively, you need new ways
to engage your patients and improve productivity. You also
need to streamline patient communications and improve
patient satisfaction, no matter what your specialty or
practice size. NextGen® Patient Portal can help you meet
these goals, safely and securely.
This SlideShare covers the utilization of telehealth products and services by healthcare organizations, as well as the reasons driving their adoption. This session will focus on reasons to adopt telehealth as a service line, the types of technologies widely deployed, and the financial implications associated with offering care in a virtual setting.
Learning objectives:
• Review the current landscape of telehealth
• Assess the approach to using technology to provide care in a virtual setting
• Recognize the financial impacts and reasoning associated with telehealth services
Ashfield Head of Clinical – Europe, Nagore Fernandez, presented at eyeforpharma 2017, sharing learnings from Ashfield’s 15 years of experience delivering patient support services. The presentation covers how to design, deliver and measure a truly differentiated patient support programme, as well as practical do’s and don’ts for success.
#e4pbarca #unitepharma, adherence, behaviour change, eyeforpharma 2017, patient enrolment, patient outcomes, patient support programmes, psp,
How to engage patients to use the patient portal to meet meaningful useFast Track Marketing
Getting patients to engage fully with your patient portal can be hard work but it is a must for meaningful use. If done properly, your portal can not only decrease the time your staff has to spend scheduling appointments, processing paperwork and calling in prescriptions but will give your patients the ability to have some control over their healthcare.
Fast Track Marketing works with practices across the U.S. helping them grow, meet goals and gain efficiency to name a few. One of the areas is this topic: helping them to engage more of their patients with their patient portal.
Amplifying the High-Touch of Specialty Pharmacy through Mobile and Web-Based ...Avella Specialty Pharmacy
Amplifying the High-Touch of Specialty Pharmacy through Mobile and Web-Based Tools. Learn more about medication adherence and mobile health tools from Avella Specialty Pharmacy: http://www.avella.com/medication-adherence
Learn insider tips from industry experts on how to successfully complete your URAC Specialty Pharmacy v3.0 accreditation requirements.*
You’ll walk away with insider knowledge about how to use tools, technology, and lessons learned that specialty pharmacies pay thousands of dollars to access.
Lee Wales, VP Strategy Ashfield Healthcare Communications presented at Eyeforpharma 2017 on “The age of personalisation: adopting a customer-focused mindset to create more engaging and effective medical affairs programmes”.
Competing in the Specialty Pharmacy MarketAllison King
URAC President and CEO Kylanne Green presented "Competing in the Specialty Pharmacy Market: Key Competencies for Performance in Value-Based Healthcare" at the at the 2017 Asembia Specialty Pharmacy Summit.
Green reviewed how the growth of specialty drugs, developed to treat patients with chronic or complex genetic diseases and disorders, has attracted a plethora of new players to the specialty pharmacy market, making for fierce competition.
Noting that specialty drugs are expected to account for up to half of all U.S. drug spending by 2020, Green discussed how specialty pharmacists take an active role managing patient care, including by helping patients to cope with treatment side effects, remain adherent to complex medication therapies and obtain resources to help defray drug costs.
Green also discussed how accreditation by a nationally recognized accrediting organization helps pharmacies achieve the clinical, operational and financial best practices that lead to high-quality, low-cost, safe patient care.
Be Ready for Your Specialty Pharmacy AccreditationAllison King
Heather Bonome, PharmD, director of pharmacy, URAC, presented "Be Prepared: What You Need to Know to be Ready for Your Specialty Pharmacy Accreditation," at the 2017 Asembia Specialty Pharmacy Summit. Bonome reviewed basic accreditation requirements for specialty pharmacies, share how pharmacies can navigate the accreditation process and discussed why accreditation is an increasingly valuable competitive tool.
The pharmacy market plays a significant role when it comes to collaborating on patient care with other members of the patient’s care team,” says Bonome. “Accredited, patient-centered specialty pharmacies that demonstrate how their interventions improve medication adherence and patient outcomes will be best positioned to win more business as this market becomes more crowded.”
Connecting the Healthcare Industry: keynote presentation given by Avella Specialty Pharmacy at AMCP Specialty Pharmacy Conference, March 2014.
An important part of the services we provide to our patients is assistance with their medication reimbursement support needs. Learn more about how Avella works with payors: http://www.avella.com/payors
Ashfield Head of Clinical – Europe, Nagore Fernandez, presented at eyeforpharma 2017, sharing learnings from Ashfield’s 15 years of experience delivering patient support services. The presentation covers how to design, deliver and measure a truly differentiated patient support programme, as well as practical do’s and don’ts for success.
#e4pbarca #unitepharma, adherence, behaviour change, eyeforpharma 2017, patient enrolment, patient outcomes, patient support programmes, psp,
How to engage patients to use the patient portal to meet meaningful useFast Track Marketing
Getting patients to engage fully with your patient portal can be hard work but it is a must for meaningful use. If done properly, your portal can not only decrease the time your staff has to spend scheduling appointments, processing paperwork and calling in prescriptions but will give your patients the ability to have some control over their healthcare.
Fast Track Marketing works with practices across the U.S. helping them grow, meet goals and gain efficiency to name a few. One of the areas is this topic: helping them to engage more of their patients with their patient portal.
Amplifying the High-Touch of Specialty Pharmacy through Mobile and Web-Based ...Avella Specialty Pharmacy
Amplifying the High-Touch of Specialty Pharmacy through Mobile and Web-Based Tools. Learn more about medication adherence and mobile health tools from Avella Specialty Pharmacy: http://www.avella.com/medication-adherence
Learn insider tips from industry experts on how to successfully complete your URAC Specialty Pharmacy v3.0 accreditation requirements.*
You’ll walk away with insider knowledge about how to use tools, technology, and lessons learned that specialty pharmacies pay thousands of dollars to access.
Lee Wales, VP Strategy Ashfield Healthcare Communications presented at Eyeforpharma 2017 on “The age of personalisation: adopting a customer-focused mindset to create more engaging and effective medical affairs programmes”.
Competing in the Specialty Pharmacy MarketAllison King
URAC President and CEO Kylanne Green presented "Competing in the Specialty Pharmacy Market: Key Competencies for Performance in Value-Based Healthcare" at the at the 2017 Asembia Specialty Pharmacy Summit.
Green reviewed how the growth of specialty drugs, developed to treat patients with chronic or complex genetic diseases and disorders, has attracted a plethora of new players to the specialty pharmacy market, making for fierce competition.
Noting that specialty drugs are expected to account for up to half of all U.S. drug spending by 2020, Green discussed how specialty pharmacists take an active role managing patient care, including by helping patients to cope with treatment side effects, remain adherent to complex medication therapies and obtain resources to help defray drug costs.
Green also discussed how accreditation by a nationally recognized accrediting organization helps pharmacies achieve the clinical, operational and financial best practices that lead to high-quality, low-cost, safe patient care.
Be Ready for Your Specialty Pharmacy AccreditationAllison King
Heather Bonome, PharmD, director of pharmacy, URAC, presented "Be Prepared: What You Need to Know to be Ready for Your Specialty Pharmacy Accreditation," at the 2017 Asembia Specialty Pharmacy Summit. Bonome reviewed basic accreditation requirements for specialty pharmacies, share how pharmacies can navigate the accreditation process and discussed why accreditation is an increasingly valuable competitive tool.
The pharmacy market plays a significant role when it comes to collaborating on patient care with other members of the patient’s care team,” says Bonome. “Accredited, patient-centered specialty pharmacies that demonstrate how their interventions improve medication adherence and patient outcomes will be best positioned to win more business as this market becomes more crowded.”
Connecting the Healthcare Industry: keynote presentation given by Avella Specialty Pharmacy at AMCP Specialty Pharmacy Conference, March 2014.
An important part of the services we provide to our patients is assistance with their medication reimbursement support needs. Learn more about how Avella works with payors: http://www.avella.com/payors
Parkway Group Healthcare: A Marketing Excellence StudyHarsh Raj Chauhan
A market excellence study on Parkway Group Healthcare headquartered at Singapore done by Harsh Raj Chauhan under the guidance of Prof. Sameer Mathur, IIM Lucknow as a part of marketing internship.
Medical Travel Conference Agenda in SingaporeLei Ching Y.
Featuring C - level executives from Asia's hospitals, IBC’s Medical Travel 2014 unveils medical tourism market forces and evaluates how leading industry players strategize to meet the growing demand for high quality healthcare. Through interactive and intensive knowledge sharing sessions, this conference creates a single platform for high level networking and learning between leading healthcare providers and key market players in driving patient-centered, affordable and quality healthcare services for global expansion.
The World Congress Summit on Patient Solution Services and Hub Design WorldCongress
Due to elevated needs for value-based and cost-effective treatments, bio/pharma has the opportunity to implement patient assistance and hub programs to support the patient journey. Assess strategies to ensure effective patient adherence, customer satisfaction, brand loyalty, and additional prescriber touch points by navigating reimbursement programs.
Understand ACA implications on opportunities and challenges of patient solution services.
Integrate support with nonprofit patient organizations and copay assistance foundations.
Break down regulatory barriers to successful patient engagement.
Benchmark metrics for successful Hubs: Optimize the right Hub design to fit portfolio needs.
Improve speed to therapy through new technologies.
http://www.worldcongress.com/events/PB14011/
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Health Care Magic’s (HCM) Internet health care service. HCM matches patients with doctors and the services are provided over the Internet thus increased convenience and lower costs for both patients and doctors. Patients are tech-savvy young people who are busy and who often want a second opinion. Health insurance companies and employers can also benefit from this service since it can reduce health care costs. HCM offers a subscription service to patients and passes on most of these revenues to the doctors.
The Indian Healthcare Industry, in 2017, was driven by asset light models, specialty focused chains, service-oriented models, medical tourism and new technologies.
How Northwestern Medicine is Leveraging Epic to Enable Value-Based CarePerficient, Inc.
Value-based care and payment reform are prompting hospitals and healthcare providers to more closely manage population health. Hospitals and health systems rely on technology and data to outline the characteristics of their population and identify high-risk patients in order to manage chronic diseases and deliver enhanced preventative care.
Our webinar covered how Cadence Health, now part of Northwestern Medicine, is leveraging the native capabilities of Epic to manage their population health initiatives and value-based care relationships across the continuum of care.
Our speakers:
-Analyzed how Epic’s Healthy Planet and Cogito platforms can be used to manage value-based care initiatives.
-Examined the three steps for effective population health management: Collect data, analyze data and engage with patients.
-Covered how access to analytics allows physicians at Northwestern Medicine to deliver enhanced preventive care and better manage chronic diseases.
-Discussed Northwestern Medicine’s strategy to integrate data from Epic and other data sources.
Autopsy. standard operating procedure. dr. pjgmrmcmar-jay gulapa
Autopsies are vital to any training institution in the pursuit of excellence and knowledge, providing good clinico-pathologic correlation and quality conferences for learning.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
CHAPTER 1 SEMESTER V PREVENTIVE-PEDIATRICS.pdfSachin Sharma
This content provides an overview of preventive pediatrics. It defines preventive pediatrics as preventing disease and promoting children's physical, mental, and social well-being to achieve positive health. It discusses antenatal, postnatal, and social preventive pediatrics. It also covers various child health programs like immunization, breastfeeding, ICDS, and the roles of organizations like WHO, UNICEF, and nurses in preventive pediatrics.
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COVID-19 PCR tests remain a critical component of safe and responsible travel in 2024. They ensure compliance with international travel regulations, help detect and control the spread of new variants, protect vulnerable populations, and provide peace of mind. As we continue to navigate the complexities of global travel during the pandemic, PCR testing stands as a key measure to keep everyone safe and healthy. Whether you are planning a business trip, a family vacation, or an international adventure, incorporating PCR testing into your travel plans is a prudent and necessary step. Visit us at https://www.globaltravelclinics.com/
This document is designed as an introductory to medical students,nursing students,midwives or other healthcare trainees to improve their understanding about how health system in Sri Lanka cares children health.
India Diagnostic Labs Market: Dynamics, Key Players, and Industry Projections...Kumar Satyam
According to the TechSci Research report titled “India Diagnostic Labs Market Industry Size, Share, Trends, Competition, Opportunity, and Forecast, 2019-2029,” the India Diagnostic Labs Market was valued at USD 16,471.21 million in 2023 and is projected to grow at an impressive compound annual growth rate (CAGR) of 11.55% through 2029. This significant growth can be attributed to various factors, including collaborations and partnerships among leading companies, the expansion of diagnostic chains, and increasing accessibility to diagnostic services across the country. This comprehensive report delves into the market dynamics, recent trends, drivers, competitive landscape, and benefits of the research report, providing a detailed analysis of the India Diagnostic Labs Market.
Collaborations and Partnerships
Collaborations and partnerships among leading companies play a pivotal role in driving the growth of the India Diagnostic Labs Market. These strategic alliances allow companies to merge their expertise, strengthen their market positions, and offer innovative solutions. By combining resources, companies can enhance their research and development capabilities, expand their product portfolios, and improve their distribution networks. These collaborations also facilitate the sharing of technological advancements and best practices, contributing to the overall growth of the market.
Expansion of Diagnostic Chains
The expansion of diagnostic chains is a driving force behind the growing demand for diagnostic lab services. Diagnostic chains often establish multiple laboratories and diagnostic centers in various cities and regions, including urban and rural areas. This expanded network makes diagnostic services more accessible to a larger portion of the population, addressing healthcare disparities and reaching underserved populations. The presence of diagnostic chain facilities in multiple locations within a city or region provides convenience for patients, reducing travel time and effort. A broader network of labs often leads to reduced waiting times for appointments and sample collection, ensuring that patients receive timely and efficient diagnostic services.
Rising Prevalence of Chronic Diseases
The increasing prevalence of chronic diseases is a significant driver for the demand for diagnostic lab services. Chronic conditions such as diabetes, cardiovascular diseases, and cancer require regular monitoring and diagnostic testing for effective management. The rise in chronic diseases necessitates the use of advanced diagnostic tools and technologies, driving the growth of the diagnostic labs market. Additionally, early diagnosis and timely intervention are crucial for managing chronic diseases, further boosting the demand for diagnostic lab services.
CHAPTER 1 SEMESTER V - ROLE OF PEADIATRIC NURSE.pdfSachin Sharma
Pediatric nurses play a vital role in the health and well-being of children. Their responsibilities are wide-ranging, and their objectives can be categorized into several key areas:
1. Direct Patient Care:
Objective: Provide comprehensive and compassionate care to infants, children, and adolescents in various healthcare settings (hospitals, clinics, etc.).
This includes tasks like:
Monitoring vital signs and physical condition.
Administering medications and treatments.
Performing procedures as directed by doctors.
Assisting with daily living activities (bathing, feeding).
Providing emotional support and pain management.
2. Health Promotion and Education:
Objective: Promote healthy behaviors and educate children, families, and communities about preventive healthcare.
This includes tasks like:
Administering vaccinations.
Providing education on nutrition, hygiene, and development.
Offering breastfeeding and childbirth support.
Counseling families on safety and injury prevention.
3. Collaboration and Advocacy:
Objective: Collaborate effectively with doctors, social workers, therapists, and other healthcare professionals to ensure coordinated care for children.
Objective: Advocate for the rights and best interests of their patients, especially when children cannot speak for themselves.
This includes tasks like:
Communicating effectively with healthcare teams.
Identifying and addressing potential risks to child welfare.
Educating families about their child's condition and treatment options.
4. Professional Development and Research:
Objective: Stay up-to-date on the latest advancements in pediatric healthcare through continuing education and research.
Objective: Contribute to improving the quality of care for children by participating in research initiatives.
This includes tasks like:
Attending workshops and conferences on pediatric nursing.
Participating in clinical trials related to child health.
Implementing evidence-based practices into their daily routines.
By fulfilling these objectives, pediatric nurses play a crucial role in ensuring the optimal health and well-being of children throughout all stages of their development.
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
Navigating Challenges: Mental Health, Legislation, and the Prison System in B...Guillermo Rivera
This conference will delve into the intricate intersections between mental health, legal frameworks, and the prison system in Bolivia. It aims to provide a comprehensive overview of the current challenges faced by mental health professionals working within the legislative and correctional landscapes. Topics of discussion will include the prevalence and impact of mental health issues among the incarcerated population, the effectiveness of existing mental health policies and legislation, and potential reforms to enhance the mental health support system within prisons.
India Clinical Trials Market: Industry Size and Growth Trends [2030] Analyzed...Kumar Satyam
According to TechSci Research report, "India Clinical Trials Market- By Region, Competition, Forecast & Opportunities, 2030F," the India Clinical Trials Market was valued at USD 2.05 billion in 2024 and is projected to grow at a compound annual growth rate (CAGR) of 8.64% through 2030. The market is driven by a variety of factors, making India an attractive destination for pharmaceutical companies and researchers. India's vast and diverse patient population, cost-effective operational environment, and a large pool of skilled medical professionals contribute significantly to the market's growth. Additionally, increasing government support in streamlining regulations and the growing prevalence of lifestyle diseases further propel the clinical trials market.
Growing Prevalence of Lifestyle Diseases
The rising incidence of lifestyle diseases such as diabetes, cardiovascular diseases, and cancer is a major trend driving the clinical trials market in India. These conditions necessitate the development and testing of new treatment methods, creating a robust demand for clinical trials. The increasing burden of these diseases highlights the need for innovative therapies and underscores the importance of India as a key player in global clinical research.
3. QUESTIONS:
Parkway Group Hospitals
– How can it compete
within Asia’s Medical
tourism market
– How can Parkway
position itself to
attract more patients?
8. • High quality service
standards from Pre
admission to discharge
• Reception counter/
assistance desk: 24/7
• Patients as five star
hotel guests
• Translator
Situation Analysis
9. • High speed
internet
• Video on demand
• Video games
• Dedicated staff per suite
Situation Analysis
11. GLENEAGLE HOSPITAL
Situation Analysis
ROOMS FOR RENT/PURCHASE
GUARANTEED BED
24/7 ADMISSION DESK
68% share of accredited
specialist
44% of private hospital
admissions in all of Singapore
13. Parkway’s Weaknesses
Many Cheaper But Strong Tourism Alternatives
Top Medical Tourism Countries – USD K Per capita GDP 2019
1- USA 65.1
2- S Korea 31.4
3- Turkey 9.0
4- Thailand 7.8
6- India 2.2
8- Malaysia 11.1
10- Iran 5.5
11- Jordan 4.4
12- Taiwan 24.8
13- UAE 37.7
18- Singapore 64.0
20- Israel 42.8
24- Australia 53.8
Source: International Monetary Fund
Situation Analysis
14. Threats to Parkway
Strong Competitors Right Next Door
• Thailand 4x & Malaysia 2x
Singapore’s medical tourism
revenue
• Thailand in 2018 64 JCI
facilities
– 3x more than all Singapore
• Malaysian national
organizations drive medical
tourism
Situation Analysis
15. Opportunities for Parkway
Capitalize on Its Strengths
• Expansion into lower cost
countries
Situation Analysis
• Replication of its high quality
model
16. SUCCESS MODELS
• Serious investment
drives success
– Over 20 years,
Thailand built up JCI
accredited facilities
Situation Analysis
• Focus drives success
– South Korea and
Thailand first focused
on beauty
17. MISSION:
To make a difference in people’s
lives thru excellent patient care
VISION:
To be the global leader in value-
based integrated health care
Objectives
19. Strategies & Tactics
LEVERAGE: by rolling out hospitals under the same name
– Start in nearby countries
– Replicate excellent
services locally
– Earn JCI accreditation
20. Strategies & Tactics
LEVERAGE: by rolling out hospitals under the same name
– Luxury brand with
excellent amenities
– Linkage with local
medical tourism
organizations
21. – Replicate medical and
customer service model
– In Parkway affiliates
which cater to premium
market segments
– In countries with large
base of expert
practitioners
Strategies & Tactics
LEVERAGE its expertise across more countries
22. – Focusing on medical
specialties where
Parkway hospital
expertise maximizes
superiority
– Earn JCI accreditation
Strategies & Tactics
LEVERAGE its expertise across more countries
23. – Support the development
of leading edge medical
practice
– Focus on complex medical
conditions and practices
– Propagate innovative
practices across the
tourism network
Strategies & Tactics
PROTECT AND ENHANCE Gleneagles reputation
24. Actions: CAREFULLY SELECT NEW SITES
• Based on thorough
assessments
– Operating costs much
lower than Singapore
– Abundant medical
expertise
– Substantial non-
medical tourist traffic
25. • Ensure management of new sites thoroughly
versed in Singapore experience
– Local management to work in Singapore for at
least a year prior to launch
– Launch management will combine Singapore and
destination country nationals
Actions:
MANAGEMENT KNOWS SINGAPORE LESSONS
26. • Only one or two
medical specialties at
launch
• Different sites,
different specialty
• Debug operations
during soft launch
before marketing
Actions:
FOCUS NARROWLY, PACE CAREFULLY
27. Controls
• Closely track medical
and customer service
quality indicators
• Achieve customer
satisfaction levels
comparable to
Singapore from Year 1
of full operations
28. • Pace expansion,
avoid borrowings
• Relax profitability
targets in early years
Actions:
FOCUS NARROWLY, PACE CAREFULLY
29. QUESTIONS:
Parkway Group Hospitals
– How can it compete
within Asia’s Medical
tourism market
– How can Parkway
position itself to
attract more patients?
This template can be used as a starter file for presenting training materials in a group setting.
Sections
Sections can help to organize your slides or facilitate collaboration between multiple authors. On the Home tab under Slides, click Section, and then click Add Section.
Notes
Use the Notes pane for delivery notes or to provide additional details for the audience. You can see these notes in Presenter View during your presentation.
Keep in mind the font size (important for accessibility, visibility, videotaping, and online production)
Coordinated colors
Pay particular attention to the graphs, charts, and text boxes.
Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale.
Graphics, tables, and graphs
Keep it simple: If possible, use consistent, non-distracting styles and colors.
Label all graphs and tables.
With many hospitals in Asia competing in the medical tourism market
how can Parkway position itself to attract more patients?
a wholly-owned subsidiary of Parkway pantai limited, is one of the leading providers of private health care service in asia
This reputation is the result of Quality clinical outcomes and Comprehensive health care
Made achievable with an extensive network of hospitals, integrated health care facilities and over 40 years of experience in hospital development
Operates 4 hospitals in Singapore
Mount elizabeth novena hospital, mount elizabeth hospital, parkway east hospital, and gleneagles hospital
Where multidisciplinary specialist care is effectively administered in one place
GLENEAGLE hospital, parkways flagship facility,
Was ranked by Medical travel quality alliance (MTQUA) as second highest for medical tourism in 2010
And this achievement is a testament that they achieved their primary mission which is to make a difference in peoples lives through high level of patient care
Attracting new patients
Invites specialist to purchase or rent rooms on its premises. By creating this close proximity, the doctors tend to admit their patients here, where the admission desk operates 27/7, without the need of referral or appointment, and a guaranteed bed
68% share of accredited specialist and 44% of private hospital admissions in all of singapore
Has acquired strong hospitals in rest of asia and the middle east
16 hospitals in Singapore, malaysia, Brunei, india, china, united arab emirates
network of affiliated hospitals to feed patients Parkway Singapore
Thailand alone in 2018 had 64 JCI accredited facilities, 3x more than all Singapore
JCI is gold standard in healthcare standards
Means Singapore had 16 JCI facilities
Parkway alone has 4 hospitals
Others likely specialist facilities
Umbrella organizations drive medical tourism in Malaysia
Maximizing leverage against individual operators
Expansion into lower cost countries
Replication of its high quality model in other countries
Success in medical tourism results from serious investment
Over 20 years, Thailand built a large group of JCI accredited hospitals
Success results from focus
South Korea and Thailand built reputations by specializing in one medical area
Increase medical tourism revenue and profit for Parkway Singapore
Strengthen the Gleneagles and Parkway brands across Asia and the Middle East
Leverage the Gleneagles name by rolling out a range of hospitals under the same name
-Start in nearby countries where Gleneagles is respected
-Replicate successful medical and customer service practices locally
-Earn JCI accreditation
-
Leverage the Gleneagles name by rolling out a range of hospitals under the same name
-Start in nearby countries where Gleneagles is respected
-Replicate successful medical and customer service practices locally
-Earn JCI accreditation
-Position Gleneagles as a luxury brand, providing appropriate amenities
-Link up with local medical tourism umbrella organizations for marketing leverage
Leverage Gleneagles expertise across more countries
Replicate the Gleneagles medical and customer service model
In Parkway affiliates which cater to premium market segments
In countries with large base of expert practitioners
-Focusing on medical specialties where Gleneagles and local Parkway expertise maximizes superiority
-Earn JCI accreditation
PROTECT AND ENHANCE Gleneagles reputation
- By supporting development of leading edge medical practice in Singapore
- By focusing on complex medical conditions and practices
- Propagating innovative practices across the Parkway tourism network
Select new sites based on thorough assessments
Operating costs much lower than Singapore
Abundant medical expertise
Substantial non-medical tourist traffic
Ensure management of new sites thoroughly versed in Singapore experience
Local management to work in Singapore for at least a year prior to launch
Launch management will combine Singapore and destination country nationals
-Focus on only one or two medical specialties at launch
-Different sites, different specialty focus
-Debug operations during soft launch before marketing
Closely track medical and customer service quality indicators
Achieve customer satisfaction levels comparable to Singapore from Year 1 of full operations
-Pace expansion, avoid borrowings
-Relax profitability targets in early years
With many hospitals in Asia competing in the medical tourism market
how can Parkway position itself to attract more patients?
This template can be used as a starter file for presenting training materials in a group setting.
Sections
Sections can help to organize your slides or facilitate collaboration between multiple authors. On the Home tab under Slides, click Section, and then click Add Section.
Notes
Use the Notes pane for delivery notes or to provide additional details for the audience. You can see these notes in Presenter View during your presentation.
Keep in mind the font size (important for accessibility, visibility, videotaping, and online production)
Coordinated colors
Pay particular attention to the graphs, charts, and text boxes.
Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale.
Graphics, tables, and graphs
Keep it simple: If possible, use consistent, non-distracting styles and colors.
Label all graphs and tables.