SlideShare a Scribd company logo
HOW DOES RAVAN MANAGE LIVING WITH SO
MANY HEADS?
WELL, P&G HAS ATLEAST 10 BRANDS
SERVING EACH HEAD.
MEET THE FOUNDERS – WILLIAM PROCTER
AND JAMES GAMBLE
What does P&G do?
CATOGERY DEFINING PRODUCTS
STRONG CONSUMER RESEARCH
POWERFUL INNOVATIONS
EXCELLENT MARKETING STRATEGY
Innovation, R&D :
P&G’s Secret Marketing Sauce
• Global units replaced geographic units
after the sales slowed down to 2.6% growth.
• New product innovations from both P&G labs and
non P&G network partnerships.
• Stocks dropped due to poor management of costs.
• Yet the reorganization continued.
• They focused more on creating new products than
selling them.
Marketing at P&G
Marketing Strategy
• Shift to product-design oriented approach
• Designing purchasing experience
• Two moments of truth – on the shelf and after
the consumer uses the product.
• Customer centric marketing.
• This approach led to better functionalities of
products, which the consumers prefer.
• Focus on ROMI by using different metrics and
surveys.
• Customer centric marketing by instore
promotions during recession.
• “Store back” approach to understand the
customer needs.
• Developing trust among consumers for each
individual brand and therefore P&G.
Commitment to the consumer
• Rigorous product and market testing.
• Constant surveys, in house interviews, focus
group discussions as a part of market research
• Consumer engagement through programs like
VocalPoint.
• Using different platforms to understand the
purchasing behavior.
• Neuromarketing to appeal the emotional side of
the consumer.
Advertising
• Ivory is the first product to which is sold directly to
the customer
• P&G launched soap operas to feature their products.
Here the target audience is women and it worked
pretty well
• Global products in different markets are advertised
differently to appeal the cultural and regional
aspects.
• In TV ads, the goal was shifted from communicating
functionality to more emotion-driven advertising.
• P&G sponsored the U.S. Olympic team in 2010
which increased the visibility in emerging markets.
• P&G made celebrities a spokesperson for different
brands.
• Rodger Federer was the spokesperson for Gilette
and the ad videos had 2 million visitors.
• Celebrity endorsements always work. But, a
company like P&G should be careful in choosing
the celebrity.
Media Spending And Digital Advertising
• P&G never compromises on its marketing budget. It
increased its budget by 1 billion dollars to broaden the
audience
• Digital marketing through websites for each brand.
• Due to the dot com burst, it slowed down its online
presence. But, it went back online with Prilosec.
• To reach its goal of reaching 1 billion new customer, it
targeted specific audience and continued producing
TV series.
• The “Old Spice Guy” was a big milestone that P&G
reached to strengthen its one-to-one relationships.
Social Media
Interactive Community Promotions
• Marketing through TV shows has risks. It can garner
negative views.
• P&G used Facebook as a marketing supplement.
• It created Manofthehouse.com to further enhance
its online presence.
• After Katrina, it launched ‘Loads of hope’ campaign
to help new visitors.
• Time square campaign to promote Charmin toilet
paper to communicate directly with the consumers.
• This marks the transition of a mass marketer to one-
to-on marketer.
What’s next?
• The firm established that it is the marketing giant.
• It can further enhance its online presence with new
social media platforms.
• It can use listicles and blogs to promote its
products.
• More quirky ad campaigns like the ‘Old Spice Guy’
will definitely increase number of consumers.
• With good R&D, great consumer research, P&G will
be the world’s largest marketer.
DISCLAIMER
CREATED BY VSV SRAVYA,
BITS PILANI DURING A MARKETING
INTERNSHIP
BY PROF. SAMEER MATHUR,
IIM LUCKNOW

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Proctor & Gamble case study

  • 1. HOW DOES RAVAN MANAGE LIVING WITH SO MANY HEADS? WELL, P&G HAS ATLEAST 10 BRANDS SERVING EACH HEAD.
  • 2. MEET THE FOUNDERS – WILLIAM PROCTER AND JAMES GAMBLE
  • 4. CATOGERY DEFINING PRODUCTS STRONG CONSUMER RESEARCH POWERFUL INNOVATIONS EXCELLENT MARKETING STRATEGY
  • 5. Innovation, R&D : P&G’s Secret Marketing Sauce
  • 6. • Global units replaced geographic units after the sales slowed down to 2.6% growth. • New product innovations from both P&G labs and non P&G network partnerships. • Stocks dropped due to poor management of costs. • Yet the reorganization continued. • They focused more on creating new products than selling them.
  • 8.
  • 10. • Shift to product-design oriented approach • Designing purchasing experience • Two moments of truth – on the shelf and after the consumer uses the product. • Customer centric marketing. • This approach led to better functionalities of products, which the consumers prefer.
  • 11. • Focus on ROMI by using different metrics and surveys. • Customer centric marketing by instore promotions during recession. • “Store back” approach to understand the customer needs. • Developing trust among consumers for each individual brand and therefore P&G.
  • 12. Commitment to the consumer
  • 13. • Rigorous product and market testing. • Constant surveys, in house interviews, focus group discussions as a part of market research • Consumer engagement through programs like VocalPoint. • Using different platforms to understand the purchasing behavior. • Neuromarketing to appeal the emotional side of the consumer.
  • 15. • Ivory is the first product to which is sold directly to the customer • P&G launched soap operas to feature their products. Here the target audience is women and it worked pretty well • Global products in different markets are advertised differently to appeal the cultural and regional aspects. • In TV ads, the goal was shifted from communicating functionality to more emotion-driven advertising.
  • 16. • P&G sponsored the U.S. Olympic team in 2010 which increased the visibility in emerging markets. • P&G made celebrities a spokesperson for different brands. • Rodger Federer was the spokesperson for Gilette and the ad videos had 2 million visitors. • Celebrity endorsements always work. But, a company like P&G should be careful in choosing the celebrity.
  • 17. Media Spending And Digital Advertising
  • 18. • P&G never compromises on its marketing budget. It increased its budget by 1 billion dollars to broaden the audience • Digital marketing through websites for each brand. • Due to the dot com burst, it slowed down its online presence. But, it went back online with Prilosec. • To reach its goal of reaching 1 billion new customer, it targeted specific audience and continued producing TV series. • The “Old Spice Guy” was a big milestone that P&G reached to strengthen its one-to-one relationships.
  • 20. • Marketing through TV shows has risks. It can garner negative views. • P&G used Facebook as a marketing supplement. • It created Manofthehouse.com to further enhance its online presence. • After Katrina, it launched ‘Loads of hope’ campaign to help new visitors. • Time square campaign to promote Charmin toilet paper to communicate directly with the consumers. • This marks the transition of a mass marketer to one- to-on marketer.
  • 22. • The firm established that it is the marketing giant. • It can further enhance its online presence with new social media platforms. • It can use listicles and blogs to promote its products. • More quirky ad campaigns like the ‘Old Spice Guy’ will definitely increase number of consumers. • With good R&D, great consumer research, P&G will be the world’s largest marketer.
  • 23. DISCLAIMER CREATED BY VSV SRAVYA, BITS PILANI DURING A MARKETING INTERNSHIP BY PROF. SAMEER MATHUR, IIM LUCKNOW