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Procter and
Gamble
Marketing Capabilities
What is Procter and
Gamble?
One of the biggest
consumer good
company in the
world
Why is P&G the world’s
largest marketer?
P&G has
to be a big
marketer
to achieve
it’s goal of
serving
every
consumer
possible.
Marketing strongly impacts market share as well
as creates and develops brand awareness, image
and equity.
•
Need to be a big marketer
To communicate product innovations
First toothpaste
with fluoride
Need to be a big marketer
To communicate product innovations
Single-handedly created
the disposable diaper
category
Pampers evolved out of
P&G’s experiments in
expanding its paper
products line
Need to be a big marketer
To introduce breakthrough products
New synthetic formula for
detergent
Need to be a big marketer
To introduce breakthrough products
First female hygiene
product to be marketed
Introduced a range of
products with a variety of
innovations
It has to collect consumer information and
position itself to achieve a competitive edge over
it’s rivals.
Focus on market research
•20000 researches ever
year
•$500 million in
developing and
executing the
research studies
Focus on market research
Innovative ways to learn from consumers:
•Psychological surveys to understand how
consumers associate products depending on their
feeling/state/situation
Focus on market research
Innovative
ways to learn
from
consumers:
• Word of mouth program with 600000 women to pitch it’s
products. Gave them coupons, samples and opportunities
to share their opinions and provided them with crafted
product messages to share with their peers
Consumer centric
marketing
Design being one of
the criterion in product
development helped
consumers recognize,
understand and
visualize the functions
of a given product
Consumer centric
marketing
One of P&Gs websites allowed consumers to
customize cosmetics and fragrances
Consumer centric marketing
•In store promotions
•Focus on shopping experience
Community campaigns
T shirt purchase
proceeds went to
families affected
by hurricane
Katrina
Laundromat to
wash survivors’
clothes
It has to employ every
possible and sensible
communication
strategy, campaign and
action such as mass
marketing, digital
marketing and
personal marketing to
reach out to every
segment of consumers.
Spent $8.68 billion
on advertising in
2010
Advertising
•Started with daytime
radio dramas
•Practically created soap
operas to target women
consumers
•Mostly TV commercials
Advertising
•Use of tailored
advertising
campaigns for
specific market
segments
Advertising
• Use of media neutral ideas that can be translated across a range
of media channels.
Sponsorships
Endorsements
Ellen DeGeneras Drew Barrymore Sofia Vergara
Endorsements
Eva Mendes
Gisele Bundchen Taylor Swift
Endorsements
Sebastian Vettel Roger Federer Theirry Henry Tiger Woods
Digital marketing
• Other than brand websites, P&G launched interactive forum type
websites for expectant mothers and teenage girls
• Also launched two web series
• Actor from television commercial became a youtube
sensation, P&G capitalized on this by releasing more videos
of the actor interacting with fans, bloggers and celebrities.
•Also launched two social
media websites
•Also launched a
informational website
providing household advice
for men
•Created facebook pages for
its brands
References
• Harvard Business school case study 9-311-117
• https://www.google.co.in/imghp?hl=en&tab=wi&ei=MlicWNKC
NYrovgTZl7jwDQ&ved=0EKouCBQoAQ
• https://en.wikipedia.org/wiki/Procter_%26_Gamble
• https://en.wikipedia.org/wiki/List_of_Procter_%26_Gamble_bran
ds
DISCLAMER
Created by Udaibir Singh Sandhu, MIT
Manipal, during a marketing internship
under Professor Sameer Mathur, IIM
Lucknow

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Procter and gamble: Marketing Capabilities

  • 2. What is Procter and Gamble? One of the biggest consumer good company in the world
  • 3. Why is P&G the world’s largest marketer?
  • 4. P&G has to be a big marketer to achieve it’s goal of serving every consumer possible.
  • 5. Marketing strongly impacts market share as well as creates and develops brand awareness, image and equity. •
  • 6. Need to be a big marketer To communicate product innovations First toothpaste with fluoride
  • 7. Need to be a big marketer To communicate product innovations Single-handedly created the disposable diaper category Pampers evolved out of P&G’s experiments in expanding its paper products line
  • 8. Need to be a big marketer To introduce breakthrough products New synthetic formula for detergent
  • 9. Need to be a big marketer To introduce breakthrough products First female hygiene product to be marketed Introduced a range of products with a variety of innovations
  • 10. It has to collect consumer information and position itself to achieve a competitive edge over it’s rivals.
  • 11. Focus on market research •20000 researches ever year •$500 million in developing and executing the research studies
  • 12. Focus on market research Innovative ways to learn from consumers: •Psychological surveys to understand how consumers associate products depending on their feeling/state/situation
  • 13. Focus on market research Innovative ways to learn from consumers: • Word of mouth program with 600000 women to pitch it’s products. Gave them coupons, samples and opportunities to share their opinions and provided them with crafted product messages to share with their peers
  • 14. Consumer centric marketing Design being one of the criterion in product development helped consumers recognize, understand and visualize the functions of a given product
  • 15. Consumer centric marketing One of P&Gs websites allowed consumers to customize cosmetics and fragrances
  • 16. Consumer centric marketing •In store promotions •Focus on shopping experience
  • 17. Community campaigns T shirt purchase proceeds went to families affected by hurricane Katrina Laundromat to wash survivors’ clothes
  • 18.
  • 19. It has to employ every possible and sensible communication strategy, campaign and action such as mass marketing, digital marketing and personal marketing to reach out to every segment of consumers.
  • 20. Spent $8.68 billion on advertising in 2010
  • 21. Advertising •Started with daytime radio dramas •Practically created soap operas to target women consumers •Mostly TV commercials
  • 23. Advertising • Use of media neutral ideas that can be translated across a range of media channels.
  • 25. Endorsements Ellen DeGeneras Drew Barrymore Sofia Vergara
  • 27. Endorsements Sebastian Vettel Roger Federer Theirry Henry Tiger Woods
  • 28. Digital marketing • Other than brand websites, P&G launched interactive forum type websites for expectant mothers and teenage girls • Also launched two web series
  • 29. • Actor from television commercial became a youtube sensation, P&G capitalized on this by releasing more videos of the actor interacting with fans, bloggers and celebrities.
  • 30. •Also launched two social media websites •Also launched a informational website providing household advice for men •Created facebook pages for its brands
  • 31. References • Harvard Business school case study 9-311-117 • https://www.google.co.in/imghp?hl=en&tab=wi&ei=MlicWNKC NYrovgTZl7jwDQ&ved=0EKouCBQoAQ • https://en.wikipedia.org/wiki/Procter_%26_Gamble • https://en.wikipedia.org/wiki/List_of_Procter_%26_Gamble_bran ds
  • 32. DISCLAMER Created by Udaibir Singh Sandhu, MIT Manipal, during a marketing internship under Professor Sameer Mathur, IIM Lucknow