Lynn Rivera is seeking a position that allows growth opportunity using her extensive background. She has over 10 years of experience in customer service, call center supervision, and general office roles. Rivera is proficient in Excel, Word, PowerPoint and is bilingual in English and Spanish. Her experience includes preparing reports, training employees, interviewing candidates, and handling escalated customer situations. She most recently worked as a Service Coordinator for Applewood Plumbing, Heating & Electric.

1. Lynn Rivera
4543 W. Pioner Ln. Greeley, CO 80634  (720) 380-4479  lrivera1130@gmail.com
Objective ______________________________________________________________________
To be able use my extensive background for a company that has growth opportunity
Profile ________________________________________________________________________
Motivated, personable business professional with multiple areas of expertise. Talent for quickly mastering
technology – proficient with Excel, Word, and PowerPoint. Diplomatic and tactful with professionals and non-
professionals at all levels. Accustomed to handling between 10 and 20 direct reports – including virtual agents.
Flexible and versatile – While supervising my team, I also conducted new hire interviews and the call center
reporting. . Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary _________________________________________________________________
 Call Center Supervisor
 Report Preparation
 Written Correspondence
 General Office Skills
 Computer Savvy
 Customer Service
 Scheduling
 Interviewing
 Training
 Escalated Situations
 Professional Presentations
 Bilingual – Read and Speak
fluent in Spanish
Professional Experience __________________________________________________________
CALL CENTER EXPERIENCE
 Prepare reports to measure Key Performance Indicators for Call Center
 Prepare monthly dashboard reports for all agents
 Communicate and give feedback to virtual agents
 Summarize performance of team and submit ideas for business improvement
 Delivered new hire and holiday training
 Interviewing potential candidates for employment
 Rapidly learn and master varied computer programs
 Monitoring calls to ensure compliance with company’s regulations
 Handling escalated calls and situations with customers
 Assisting in the training of new supervisors
Employment History _____________________________________________________________
APPLEWOOD PLUMBING, HEATING & ELECTRIC – Denver, CO
Service Coordinator, 2014 to 2015
EMPERION MARKETING – Aurora, CO
Workforce Management, 2013 to 2014
BOSTON MARKET CORP. – Golden, CO
Team Leader, 2008 to 2013
VISA CORP – SPHERION TEMP AGENCY– Highlands Ranch, CO
Customer Service Rep, 2005 to 2007
Education _____________________________________________________________________
ARVADA HIGH SCHOOL – Arvada, CO
Graduated, 2005 GPA: 3.5
Entry Level Accounting