Overview Crises take many forms: public health incidents, environmental threats, security threats, natural disasters, and transportation accidents, for example. For most, if not all, organizations, crisis is unavoidable. The members of crisis management teams often form bonds with each other because of the incredible responsibility the team has. They can feel good because they know what to do, who to call on the team, or when to contact the external stakeholders, such as the media, once the crisis has occurred. On the negative side, crisis management team members face the loss of human capital, as well as physical capital such as organizational infrastructure. While not all members of crisis management teams will go to the site of the crisis event, they will still be aware of what has happened in an intimate way. Because crises have such an impact on both people and organizations, disaster response and recovery is a vital part of crisis management. Organizations must be able to mitigate the effects of crises that have occurred. This is a case study analysis. In the analysis, describe the crisis that occurred, the organization and stakeholders who were affected, the response to the crisis, and the changes you would suggest to improve the response.  In this project, demonstrate your mastery of the following outcomes: Assess crises for their impact on organizations and personnel involved in critical incidents and corresponding disaster response and recovery efforts  Evaluate disaster response and recovery activities for how they mitigate the effects of crises Assess the degree of crisis response success based on critical incident analysis of disaster response and recovery efforts Evaluate the coordination, cooperation, and communication between internal and external stakeholders for more effective management of crisis events  Recommend crisis management strategies that lead to faster response measures and improved recovery support in critical incidents Prompt For this project, choose one of the following case studies: Plans vs. Politics New Orleans After Katrina or Almost a Worst-Case Scenario: The Baltimore Tunnel Fire of 2001 . Then analyze the real-world critical incident provided in the case study. You will begin your case study analysis by describing the organization impacted by the crisis, describing the critical incident that occurred, and assessing the impact of the crisis on the organization. Then examine the organization’s response to the crisis, assessing the degree of success of the response. Next, look at the impact of the crisis on the organization’s internal and external stakeholders and evaluate their coordination, cooperation, and communication. Finally, offer recommendations to be used in planning for future crisis events.  Specifically, the following critical elements must be addressed: I. Crisis A. Organization: Concisely describe the organization impacted by the crisis. In your description include informati ...

1. Overview
Crises take many forms: public health incidents, environmental
threats, security threats, natural disasters, and transportation
accidents, for example. For most, if not all, organizations, crisis
is unavoidable. The members of crisis management teams often
form bonds with each other because of the incredible
responsibility the team has. They can feel good because they
know what to do, who to call on the team, or when to contact
the external stakeholders, such as the media, once the crisis has
occurred. On the negative side, crisis management team
members face the loss of human capital, as well as physical
capital such as organizational infrastructure. While not all
members of crisis management teams will go to the site of the
crisis event, they will still be aware of what has happened in an
intimate way. Because crises have such an impact on both
people and organizations, disaster response and recovery is a
vital part of crisis management. Organizations must be able to
mitigate the effects of crises that have occurred.
This is a case study analysis. In the analysis, describe the crisis
that occurred, the organization and stakeholders who were
affected, the response to the crisis, and the changes you would
suggest to improve the response.
In this project, demonstrate your mastery of the following
outcomes:
Assess crises for their impact on organizations and personnel
involved in critical incidents and corresponding disaster
response and recovery efforts
Evaluate disaster response and recovery activities for how they
mitigate the effects of crises

2. Assess the degree of crisis response success based on critical
incident analysis of disaster response and recovery efforts
Evaluate the coordination, cooperation, and communication
between internal and external stakeholders for more effective
management of crisis events
Recommend crisis management strategies that lead to faster
response measures and improved recovery support in critical
incidents
Prompt
For this project, choose one of the following case studies:
Plans vs. Politics New Orleans After Katrina
or
Almost a Worst-Case Scenario: The Baltimore Tunnel Fire of
2001
. Then analyze the real-world critical incident provided in the
case study. You will begin your case study analysis by
describing the organization impacted by the crisis, describing
the critical incident that occurred, and assessing the impact of
the crisis on the organization. Then examine the organization’s
response to the crisis, assessing the degree of success of the
response. Next, look at the impact of the crisis on the
organization’s internal and external stakeholders and evaluate
their coordination, cooperation, and communication. Finally,
offer recommendations to be used in planning for future crisis
events.
Specifically, the following critical elements must be addressed:

3. I. Crisis
A. Organization: Concisely describe the organization impacted
by the crisis. In your description include information such as
the location, nature, and structure and size of the organizatio n.
B. Critical Incident: Describe the critical incident that occurred,
including who was involved, what happened, and when, where,
and why it occurred. Make sure to provide enough detail to
establish a clear picture of the crisis that happened.
C. Impact on Organization: Assess the impact of the crisis on
the organization as a whole. In other words, how did the crisis
affect the entire organization?
II. Response
A. Objectives: Assess the organization’s objectives for
managing the crisis. What were the outcomes that management
sought?
B. Activities: Describe the organization’s response to the crisis.
In other words, what were the disaster response and recovery
activities employed by the organization to respond to the crisis?
Include a chronological progression of the steps taken by the
organization to respond to and recover from the crisis.
C. Crisis Mitigation: How did the steps taken by the
organization mitigate the effects of the crisis that occurred?
D. Successes: Determine which parts of the disaster recovery
and response efforts were successful. Justify your determination
of the success with evidence.
E. Failures: Determine which parts of the disaster recovery and
response efforts were unsuccessful. Justify your determination

4. of the failures with evidence.
F. Degree of Success: Assess the degree of crisis response
success based on the successes and failures you previously
identified. In other words, what is your overall assessment of
the crisis response?
III. Stakeholders
A. Communication: Identify the internal and external
stakeholders impacted by the crisis. What channels of
communication were used between the internal and external
stakeholders during the crisis?
B. Evaluation: Evaluate the coordination, cooperation, and
communication of the stakeholders based on current research
and theory in disaster response and recovery.
C. Crisis Management: How could the crisis have been managed
more effectively? Your response should be supported by your
evaluation of the coordination, cooperation, and communication
of the stakeholders.
D. Impact: What was the impact of the crisis on the internal and
external stakeholders? In your response, ensure that you include
employees of the organization as well as the first responders
and emergency management personnel who responded to the
crisis.
IV. Recommendations
A. Response Measures: Recommend crisis management
strategies that will help the organization respond more quickly
in a crisis. In other words, what improvements could the
organization make regarding faster response measures?

5. B. Recovery Support: Recommend crisis management strategies
that will help the organization improve their recovery support.
In other words, what improvements could the organization make
regarding recovery support?
C. Conclusion: Conclude your case study analysis by
synthesizing your findings. Emphasize what you think the
organization should have done differently in the crisis. An
exemplary response will showcase both your understanding of
the crisis that impacted the organization and your understanding
of disaster recovery and response measures.
Guidelines for Submission:
The case study analysis should adhere to the following
formatting requirements: 10–12 pages in length, with double
spacing, 12-point Times New Roman font, and one-inch
margins. Use current APA style guidelines for your citations
and reference list.