This document contains the resume of Harshit Baria. It summarizes his career objective in the hospitality industry and lists his professional experience working in supervisory roles at several hotels and resorts in India, the Middle East, and Southeast Asia over the past decade. It also includes his educational qualifications and personal details.
Must have qualities of hotel Front Office associatesNuwan Darshana
Front office staff must maintain high standards of personal grooming and hygiene. They should be neat, clean, and well-groomed in both appearance and dress. Maintaining cleanliness through regular showering, brushing teeth, and shaving is important. Physical fitness is also essential as front office staff must stand for long periods each day without breaks. Staff should have a cheerful, smiling demeanor when interacting with guests but smiles should not appear plastic or forced. Good memory skills are valuable for remembering guest names and details, while proper etiquette, courtesy, and honesty are vital traits for all staff.
This document is a curriculum vitae for Quinter Atieno Okeyo that outlines her personal and professional experience. It includes her contact information, education history working as a receptionist, waitress, room attendant, and spa attendant at various hotels in Dubai from 2010 to present. Her duties in these roles involved guest services tasks like taking reservations, serving customers, cleaning rooms, and maintaining the spa facilities. The CV demonstrates over 10 years of experience in customer service and hospitality roles in Dubai.
Indhika Prabath Rajapaksha is seeking an assistant bar manager position. He has over 15 years of experience in bar and beverage roles in hotels in Sri Lanka, the Maldives, and the UAE. His most recent role is as a bar supervisor at Yas Beach in Abu Dhabi, UAE since 2015. He has strong skills in cocktail mixing, wine and beer knowledge, and customer service.
Zaheer Ahmed has over 10 years of experience in food and beverage roles in luxury hotels in Saudi Arabia and Pakistan. He is currently a Food and Beverage Captain at Hotel Anwar AlMadinah Movenpick in Saudi Arabia, where he ensures quality service and guest satisfaction. Prior to this, he worked as a Food and Beverage Waiter at the same hotel and at the Islamabad Serena Hotel in Pakistan. He has received several awards and certificates for his service excellence. He is skilled in food safety protocols and guest service. He is looking to continue delivering high quality hospitality services to guests.
This document is a personal summary and resume for Giannopoulos Theodore. Theodore is a student studying Business Administration at Coventry University looking for a job to support himself in the UK. He has over 2 years of experience as a waiter at two different restaurants in Athens, Greece, where he provided excellent customer service and attended to customers' needs. Theodore highlights his strong communication, customer service, and time management skills gained through his work experience along with his education.
The document provides etiquette and hygiene guidelines for food service staff. It emphasizes the importance of cleanliness, proper grooming, and maintaining a professional appearance. Some key points include greeting guests politely, being attentive to their needs, keeping work areas sanitized, and presenting a cheerful demeanor to enhance customer service. Maintaining high standards of personal hygiene, uniform cleanliness, and cordial relationships with colleagues are stressed.
Ranjith Kumar is an Indian national seeking a career in hotel management with over 10 years of experience working in restaurants and bars in Dubai hotels. He has a diploma in hotel management from India and has worked at Grand Millennium Dubai, The Address Downtown Dubai, and currently works as a chef de rang at Madinat Jumeirah Resort Dubai. His responsibilities include coordinating food service, enforcing rules, monitoring beverage consumption, ensuring cleanliness and hygiene, and providing excellent guest service.
This document contains the resume of Harshit Baria. It summarizes his career objective in the hospitality industry and lists his professional experience working in supervisory roles at several hotels and resorts in India, the Middle East, and Southeast Asia over the past decade. It also includes his educational qualifications and personal details.
Must have qualities of hotel Front Office associatesNuwan Darshana
Front office staff must maintain high standards of personal grooming and hygiene. They should be neat, clean, and well-groomed in both appearance and dress. Maintaining cleanliness through regular showering, brushing teeth, and shaving is important. Physical fitness is also essential as front office staff must stand for long periods each day without breaks. Staff should have a cheerful, smiling demeanor when interacting with guests but smiles should not appear plastic or forced. Good memory skills are valuable for remembering guest names and details, while proper etiquette, courtesy, and honesty are vital traits for all staff.
This document is a curriculum vitae for Quinter Atieno Okeyo that outlines her personal and professional experience. It includes her contact information, education history working as a receptionist, waitress, room attendant, and spa attendant at various hotels in Dubai from 2010 to present. Her duties in these roles involved guest services tasks like taking reservations, serving customers, cleaning rooms, and maintaining the spa facilities. The CV demonstrates over 10 years of experience in customer service and hospitality roles in Dubai.
Indhika Prabath Rajapaksha is seeking an assistant bar manager position. He has over 15 years of experience in bar and beverage roles in hotels in Sri Lanka, the Maldives, and the UAE. His most recent role is as a bar supervisor at Yas Beach in Abu Dhabi, UAE since 2015. He has strong skills in cocktail mixing, wine and beer knowledge, and customer service.
Zaheer Ahmed has over 10 years of experience in food and beverage roles in luxury hotels in Saudi Arabia and Pakistan. He is currently a Food and Beverage Captain at Hotel Anwar AlMadinah Movenpick in Saudi Arabia, where he ensures quality service and guest satisfaction. Prior to this, he worked as a Food and Beverage Waiter at the same hotel and at the Islamabad Serena Hotel in Pakistan. He has received several awards and certificates for his service excellence. He is skilled in food safety protocols and guest service. He is looking to continue delivering high quality hospitality services to guests.
This document is a personal summary and resume for Giannopoulos Theodore. Theodore is a student studying Business Administration at Coventry University looking for a job to support himself in the UK. He has over 2 years of experience as a waiter at two different restaurants in Athens, Greece, where he provided excellent customer service and attended to customers' needs. Theodore highlights his strong communication, customer service, and time management skills gained through his work experience along with his education.
The document provides etiquette and hygiene guidelines for food service staff. It emphasizes the importance of cleanliness, proper grooming, and maintaining a professional appearance. Some key points include greeting guests politely, being attentive to their needs, keeping work areas sanitized, and presenting a cheerful demeanor to enhance customer service. Maintaining high standards of personal hygiene, uniform cleanliness, and cordial relationships with colleagues are stressed.
Ranjith Kumar is an Indian national seeking a career in hotel management with over 10 years of experience working in restaurants and bars in Dubai hotels. He has a diploma in hotel management from India and has worked at Grand Millennium Dubai, The Address Downtown Dubai, and currently works as a chef de rang at Madinat Jumeirah Resort Dubai. His responsibilities include coordinating food service, enforcing rules, monitoring beverage consumption, ensuring cleanliness and hygiene, and providing excellent guest service.
The document provides a summary of Amir Kawser's work experience and qualifications. It details that he has over 15 years of experience working in hospitality roles in Saudi Arabia, the United Arab Emirates, Maldives, and Bangladesh, including positions as a butler and manager. It lists his skills, training, responsibilities, and contact information.
Langwa Abduraman is a Cameroonian male seeking a position as a waiter. He has over 10 years of experience working in hospitality roles in both the UAE and Cameroon, including at Hilton Hotel Sharjah, City Max Hotel Bur Dubai, and Stefano's Restaurant Dubai Marina. He has strong communication skills in English and French. His education includes a diploma in biochemistry and certificates in computer skills. As a waiter, his duties would include welcoming guests, taking orders, serving food and drinks, cleaning tables, and assisting in other departments as needed.
James Donasco is a Filipino bartender and bar supervisor with over 6 years of experience in the F&B industry. He is currently employed as a bar supervisor at Grosvenor House Luxury Hotel in Dubai Marina. He has extensive experience in bartending, mixology, and managing bar operations. He is skilled in drink preparation, inventory management, and ensuring high quality customer service. Donasco aims to utilize his strong communication, organizational, and leadership skills in a company that will help him continue growing professionally.
The document discusses the importance of customer service in the hotel industry. It outlines key aspects of customer service including knowing product details to help customers, providing information about hotel amenities and local attractions, ensuring staff are well-trained and departments coordinate effectively, and promoting the hotel to potential customers. It also covers best practices for different communication methods like face-to-face interactions, telephone calls, email, and the importance of active listening skills. Personal presentation standards for staff are outlined to maintain a professional image.
Duties and responsibilities of a restaurant managerindian chefrecipe
A restaurant manager is responsible for the smooth running of the restaurant outlet. They should have a charming personality, professional communication skills, and knowledge of food and drink. Restaurant managers typically require a relevant degree, practical experience, and customer service skills. Their key responsibilities include recruiting and supervising staff, managing budgets, ensuring compliance with regulations, promoting the business, assessing profitability, and making improvements to operations. They also oversee tasks like maintaining stock levels, ordering supplies, planning menus, and handling customer issues.
This document provides guidance on proper telephone handling techniques for front office staff. It discusses answering calls promptly, using a polite greeting that identifies yourself, speaking in an appropriate tone, asking the caller's name, practicing active listening, and ending calls courteously. The document also provides tips for different types of calls, such as internal calls, external calls, transferring calls, and putting callers on hold. Front office staff are advised to always be respectful and avoid distractions when handling phone calls.
Ajitava Sahoo is a Banquet Manager with over 5 years of experience in the hotel industry. He is currently working at Fortune Inn JP Cordial in Bangalore. He has experience managing banquet operations including staffing, inventory controls, and ensuring guest requirements are met. He holds a hotel management degree and has completed training programs in wine and hospitality management.
Maire Aitken has over 11 years of experience in the hospitality industry, including her current role as a supervisor at a restaurant/bar in Putney, London. She has a background in customer service, event management, and team leadership. Aitken is looking to progress her career and utilize her skills and experience.
- Ahmed Mohamed Ahmed is seeking a position utilizing his customer service experience.
- He has over 10 years of experience in restaurants and hotels in roles such as waiter, captain, and pre-opening team member.
- His experience includes positions at resorts in Dubai, Doha, and the Maldives where he excelled in customer service, operations, and teamwork.
This document outlines important qualities for housekeeping staff, including having a pleasant personality, physical fitness, personal hygiene, grooming, memory, punctuality, honesty, an eye for detail, cooperation, courtesy, loyalty, tact and diplomacy, adaptability, a calm demeanor, and the right attitude. Each quality is then described in 1-3 sentences on why it is important for housekeeping staff.
The candidate has over 10 years of experience in restaurant and bar management, including positions as Assistant Head Sommelier, Restaurant Supervisor, and current role as Head Waiter. They have extensive knowledge of wine service, food and beverage operations, and staff management. The candidate is multilingual, with proficiency in English, Russian, and Romanian.
Nava Raj Ghimre is applying for a bartender position. He has over 10 years of experience in various bartender roles in Gurgaon and Mumbai. His skills include mixing drinks to standard, maintaining bar organization and cleanliness, and ensuring great customer service. He is looking to use his skills and experience to contribute value to an organization through loyalty, integrity and hard work.
This document is a curriculum vitae for Aye Aye Thu. It provides her personal and contact details, career objective, education history, work experience, duties and responsibilities in various housekeeping and guest relations roles, and training history. Her work experience includes positions as a housekeeping attendant, rooms checker, housekeeping coordinator, and guest relations supervisor at several hotels in Myanmar, Qatar, and the UAE from 2009 to present. She is currently working as a sales executive. Her duties and responsibilities in various roles focused on ensuring cleanliness, order, and quality guest service standards. She has computer skills and leadership experience. References are available upon request.
Ramadhan Kassim Omumbwa is a Kenyan national seeking a position in hospitality. He has over 10 years of experience in customer service roles in hotels in Dubai and Kenya. His experience includes serving as a senior private dining waiter and minibar attendant at the Crowne Plaza Dubai Deira as well as serving as a waiter at Madinat Jumeirah. He has a diploma in business administration and food and beverage and is certified in food hygiene and safety training.
Food and beverage servers work in restaurants, bars, and catering companies. Their main responsibilities include serving food and drinks to customers, cleaning tables, and processing payments. They provide excellent customer service and resolve any issues. The career is expected to see slower than average growth over the next decade. Tips provide a good portion of servers' income in the United States.
Ccompetencies of a Food Service ProfessionalCris dela Peña
The document outlines the key competencies required of food service professionals, including grooming and hygiene, basic etiquette, teamwork, attitude, discipline, and courtesy. Food service workers must maintain high standards of cleanliness and presentation to reflect well on the restaurant. Proper etiquette like greeting guests promptly and attentively is important. Teamwork between kitchen, service, and support staff is essential for an excellent dining experience. Maintaining positive attitudes, following discipline standards, and treating all with courtesy are also vital competencies.
Ramadhan Kassim Omumbwa is a Kenyan national seeking a position in hospitality. He has over 10 years of experience in customer service roles in hotels in Dubai and Kenya. His experience includes serving as a senior room service waiter and bartender. He has received several certifications including in food hygiene and safety. He aims to offer quality service through hard work, integrity, and teamwork.
James Gitu is applying for a supervisor position in a restaurant/banquet setting. He has over 10 years of experience in hospitality, including roles as a waiter, banquet waiter, and team leader. He is proficient in international, Arabic, and South Asian cuisines. James is looking to utilize his strong communication, customer service, and supervisory skills to improve profits and client retention.
This document discusses education considerations for wine tasting room staff. It recommends hiring based on personality and communication skills over qualifications. Facts and processes can be learned; personality cannot. It reviews options for in-house and external wine education including the Court of Master Sommeliers, Wine and Spirit Education Trust, and Associazione Italiana Sommelier. While external credentials provide theory, in-house education tailored to the business allows for quality control and investing in long-term employees. The key is to hire the right people and provide the right education.
This document provides an overview and outline of topics to be covered in a professional service training seminar for restaurant staff. The seminar aims to improve service skills and standards. Key topics included are telephone procedures, greeting guests, personal hygiene, communication skills, quality control, order taking techniques, suggestive selling, wine and alcohol service, sanitation practices, and evaluating performance.
The document outlines the key attributes and responsibilities of a good waiter. It discusses the importance of personal hygiene and appearance, including being well-groomed with clean nails. Waiters should maintain a respectful attitude towards guests and senior staff, treating all guests with equal respect. They must have knowledge of the food and beverages and should be able to upsell higher priced items to increase sales. Taking responsibility, communicating well, and having sales skills are also important attributes of an effective waiter.
Ahmed Magdy is an experienced hospitality professional seeking a new opportunity. He has over 15 years of experience in food and beverage roles at luxury hotels and restaurants in Dubai, UAE and Egypt. He has obtained several certificates in hospitality, customer service, and food safety. Ahmed is proficient in Arabic, English, and computer skills like MS Office. He aims to contribute his skills and experience to help organizations achieve their goals.
The document provides a summary of Amir Kawser's work experience and qualifications. It details that he has over 15 years of experience working in hospitality roles in Saudi Arabia, the United Arab Emirates, Maldives, and Bangladesh, including positions as a butler and manager. It lists his skills, training, responsibilities, and contact information.
Langwa Abduraman is a Cameroonian male seeking a position as a waiter. He has over 10 years of experience working in hospitality roles in both the UAE and Cameroon, including at Hilton Hotel Sharjah, City Max Hotel Bur Dubai, and Stefano's Restaurant Dubai Marina. He has strong communication skills in English and French. His education includes a diploma in biochemistry and certificates in computer skills. As a waiter, his duties would include welcoming guests, taking orders, serving food and drinks, cleaning tables, and assisting in other departments as needed.
James Donasco is a Filipino bartender and bar supervisor with over 6 years of experience in the F&B industry. He is currently employed as a bar supervisor at Grosvenor House Luxury Hotel in Dubai Marina. He has extensive experience in bartending, mixology, and managing bar operations. He is skilled in drink preparation, inventory management, and ensuring high quality customer service. Donasco aims to utilize his strong communication, organizational, and leadership skills in a company that will help him continue growing professionally.
The document discusses the importance of customer service in the hotel industry. It outlines key aspects of customer service including knowing product details to help customers, providing information about hotel amenities and local attractions, ensuring staff are well-trained and departments coordinate effectively, and promoting the hotel to potential customers. It also covers best practices for different communication methods like face-to-face interactions, telephone calls, email, and the importance of active listening skills. Personal presentation standards for staff are outlined to maintain a professional image.
Duties and responsibilities of a restaurant managerindian chefrecipe
A restaurant manager is responsible for the smooth running of the restaurant outlet. They should have a charming personality, professional communication skills, and knowledge of food and drink. Restaurant managers typically require a relevant degree, practical experience, and customer service skills. Their key responsibilities include recruiting and supervising staff, managing budgets, ensuring compliance with regulations, promoting the business, assessing profitability, and making improvements to operations. They also oversee tasks like maintaining stock levels, ordering supplies, planning menus, and handling customer issues.
This document provides guidance on proper telephone handling techniques for front office staff. It discusses answering calls promptly, using a polite greeting that identifies yourself, speaking in an appropriate tone, asking the caller's name, practicing active listening, and ending calls courteously. The document also provides tips for different types of calls, such as internal calls, external calls, transferring calls, and putting callers on hold. Front office staff are advised to always be respectful and avoid distractions when handling phone calls.
Ajitava Sahoo is a Banquet Manager with over 5 years of experience in the hotel industry. He is currently working at Fortune Inn JP Cordial in Bangalore. He has experience managing banquet operations including staffing, inventory controls, and ensuring guest requirements are met. He holds a hotel management degree and has completed training programs in wine and hospitality management.
Maire Aitken has over 11 years of experience in the hospitality industry, including her current role as a supervisor at a restaurant/bar in Putney, London. She has a background in customer service, event management, and team leadership. Aitken is looking to progress her career and utilize her skills and experience.
- Ahmed Mohamed Ahmed is seeking a position utilizing his customer service experience.
- He has over 10 years of experience in restaurants and hotels in roles such as waiter, captain, and pre-opening team member.
- His experience includes positions at resorts in Dubai, Doha, and the Maldives where he excelled in customer service, operations, and teamwork.
This document outlines important qualities for housekeeping staff, including having a pleasant personality, physical fitness, personal hygiene, grooming, memory, punctuality, honesty, an eye for detail, cooperation, courtesy, loyalty, tact and diplomacy, adaptability, a calm demeanor, and the right attitude. Each quality is then described in 1-3 sentences on why it is important for housekeeping staff.
The candidate has over 10 years of experience in restaurant and bar management, including positions as Assistant Head Sommelier, Restaurant Supervisor, and current role as Head Waiter. They have extensive knowledge of wine service, food and beverage operations, and staff management. The candidate is multilingual, with proficiency in English, Russian, and Romanian.
Nava Raj Ghimre is applying for a bartender position. He has over 10 years of experience in various bartender roles in Gurgaon and Mumbai. His skills include mixing drinks to standard, maintaining bar organization and cleanliness, and ensuring great customer service. He is looking to use his skills and experience to contribute value to an organization through loyalty, integrity and hard work.
This document is a curriculum vitae for Aye Aye Thu. It provides her personal and contact details, career objective, education history, work experience, duties and responsibilities in various housekeeping and guest relations roles, and training history. Her work experience includes positions as a housekeeping attendant, rooms checker, housekeeping coordinator, and guest relations supervisor at several hotels in Myanmar, Qatar, and the UAE from 2009 to present. She is currently working as a sales executive. Her duties and responsibilities in various roles focused on ensuring cleanliness, order, and quality guest service standards. She has computer skills and leadership experience. References are available upon request.
Ramadhan Kassim Omumbwa is a Kenyan national seeking a position in hospitality. He has over 10 years of experience in customer service roles in hotels in Dubai and Kenya. His experience includes serving as a senior private dining waiter and minibar attendant at the Crowne Plaza Dubai Deira as well as serving as a waiter at Madinat Jumeirah. He has a diploma in business administration and food and beverage and is certified in food hygiene and safety training.
Food and beverage servers work in restaurants, bars, and catering companies. Their main responsibilities include serving food and drinks to customers, cleaning tables, and processing payments. They provide excellent customer service and resolve any issues. The career is expected to see slower than average growth over the next decade. Tips provide a good portion of servers' income in the United States.
Ccompetencies of a Food Service ProfessionalCris dela Peña
The document outlines the key competencies required of food service professionals, including grooming and hygiene, basic etiquette, teamwork, attitude, discipline, and courtesy. Food service workers must maintain high standards of cleanliness and presentation to reflect well on the restaurant. Proper etiquette like greeting guests promptly and attentively is important. Teamwork between kitchen, service, and support staff is essential for an excellent dining experience. Maintaining positive attitudes, following discipline standards, and treating all with courtesy are also vital competencies.
Ramadhan Kassim Omumbwa is a Kenyan national seeking a position in hospitality. He has over 10 years of experience in customer service roles in hotels in Dubai and Kenya. His experience includes serving as a senior room service waiter and bartender. He has received several certifications including in food hygiene and safety. He aims to offer quality service through hard work, integrity, and teamwork.
James Gitu is applying for a supervisor position in a restaurant/banquet setting. He has over 10 years of experience in hospitality, including roles as a waiter, banquet waiter, and team leader. He is proficient in international, Arabic, and South Asian cuisines. James is looking to utilize his strong communication, customer service, and supervisory skills to improve profits and client retention.
This document discusses education considerations for wine tasting room staff. It recommends hiring based on personality and communication skills over qualifications. Facts and processes can be learned; personality cannot. It reviews options for in-house and external wine education including the Court of Master Sommeliers, Wine and Spirit Education Trust, and Associazione Italiana Sommelier. While external credentials provide theory, in-house education tailored to the business allows for quality control and investing in long-term employees. The key is to hire the right people and provide the right education.
This document provides an overview and outline of topics to be covered in a professional service training seminar for restaurant staff. The seminar aims to improve service skills and standards. Key topics included are telephone procedures, greeting guests, personal hygiene, communication skills, quality control, order taking techniques, suggestive selling, wine and alcohol service, sanitation practices, and evaluating performance.
The document outlines the key attributes and responsibilities of a good waiter. It discusses the importance of personal hygiene and appearance, including being well-groomed with clean nails. Waiters should maintain a respectful attitude towards guests and senior staff, treating all guests with equal respect. They must have knowledge of the food and beverages and should be able to upsell higher priced items to increase sales. Taking responsibility, communicating well, and having sales skills are also important attributes of an effective waiter.
Ahmed Magdy is an experienced hospitality professional seeking a new opportunity. He has over 15 years of experience in food and beverage roles at luxury hotels and restaurants in Dubai, UAE and Egypt. He has obtained several certificates in hospitality, customer service, and food safety. Ahmed is proficient in Arabic, English, and computer skills like MS Office. He aims to contribute his skills and experience to help organizations achieve their goals.
The document provides an induction booklet for new employees at a Bread & Butter (B&B) team. It begins by welcoming the new employee and stating that communication is crucial. It then outlines the departmental goals which include exceeding guest expectations through excellent service, creative food, unique design, and customized experiences.
It provides information on essential qualifications for food and beverage staff such as intelligence, manners, enthusiasm and more. It also outlines various departmental guidelines regarding hygiene, uniforms, eating, use of mobile phones and more. The document aims to help orient the new employee on the company vision and standards.
AIHT offers best education in the field of Hospitality. The presentation on "Guest Service in Hotel Industry" includes topics such as communicating effectively with customers and maintaining customer service standards.
The document outlines the agenda and content for a 3-day workshop on food and beverage basics. Day 1 covers introductions, setting ground rules, personal hygiene and grooming standards, etiquette and manners, and quizzes on these topics. Etiquette topics include entrance/exit etiquette, timing, using equipment, courtesy among colleagues, and etiquette with guests. The workshop aims to refresh staff on fundamentals and create a professional work environment.
This document provides guidance on maintaining good grooming and hygiene for food servers. It lists 10 important points, including taking a daily shower, being well-uniformed and spotless, keeping hands clean by washing after using the restroom or touching anything, having short and clean nails, and wearing polished and clean shoes. It also notes males should be well-shaved, females can wear light makeup, and jewelry should be minimal. Good hygiene and avoiding bad habits and mannerisms are emphasized.
The document outlines the key attributes that waiters should possess, including: personal hygiene and a clean, well-groomed appearance; good conduct such as being well-mannered, respectful, calm, and able to solve problems; having a good memory to remember details about guests; observation skills and an ability to anticipate needs; concentration, service skills, and a sense of urgency; sales skills and product knowledge; assuming responsibility and being reliable, loyal, and willing to perform all tasks; punctuality; and honesty. Maintaining a pleasant personality and appropriate attitude towards customers is also emphasized.
The document provides an overview of the challenges and requirements of working in the hospitality industry. It discusses how the industry requires long hours, constant interaction with customers, and managing high expectations. It also emphasizes the importance of having knowledge, working as part of a team, maintaining standards, and prioritizing customer service. Overall, the document stresses that hospitality work demands positivity, efficiency, and a focus on meeting diverse customer needs at all times.
The document outlines the key attributes of a good server or waiter. These include maintaining proper personal hygiene and grooming. A waiter should also have the right attitude towards their work, which involves treating all customers with respect and having knowledge of the menu. Additionally, it is important for a waiter to assume responsibility, have a good memory, be courteous, have strong technical skills, sales ability, a sense of urgency, and ensure customer satisfaction. Maintaining these attributes can help a waiter perform their job efficiently and provide a positive customer experience.
Competencies of a Food Service ProfessionalDawn Rico
The document provides guidance on basic etiquettes for restaurant staff. It lists etiquettes like attending to guests promptly, being polite, assisting guests, seating ladies first, avoiding interrupting conversations or overhearing them, maintaining good posture, and carrying items discretely. It also discusses maintaining hygiene, cleaning areas, and checking items for quality. The document emphasizes teamwork, with teams having common goals and assisting each other. It also discusses the importance of maintaining a positive attitude in service.
The document provides tips for being successful in the hospitality industry. It discusses that the hospitality industry requires certain key qualities including commitment, strong interpersonal and communication skills, problem-solving abilities, teamwork, organization, and flexibility. It emphasizes the importance of customer satisfaction and service in this industry.
This document is a training manual for servers at Carambola Beach Club. It provides guidance on a wide range of topics related to professional food service including seating procedures, telephone etiquette, greeting and bidding farewell to guests, reservations, hygiene, uniforms, communication skills, serving techniques, sales tactics, and more. The manual emphasizes the importance of providing excellent customer service and creating a positive dining experience for all guests.
The resume summarizes Tilak Khatri's experience working as a chef in Dubai over the past 7 years. He is currently employed as a Commis I at Atlantis the Palm Dubai and is seeking a position as a Chef De Partie. He has extensive experience working in 5-star hotels in Dubai and Abu Dhabi, including Grosvenor House Dubai and Fairmont Bab Al Bahr Abu Dhabi. He has strong culinary skills and qualifications in food safety and hygiene. His objective is to further develop his skills and take on more responsibility in a competitive work environment.
Ahmed Zaki Soliman Ahmed is an Egyptian national born in 1984 with over 9 years of experience in food and beverage roles in 5-star hotels and restaurants in Dubai, Egypt, and the UAE. He holds several certificates in food hygiene, customer service, and English language skills. His objective is to use his potential and managing skills to help realize a company's organizational objectives. His experience includes roles as an operations supervisor, chef de rang, and server in establishments like Vida Hotel, The Address Dubai Mall Hotel, Sizzler, and Hard Rock Cafe.
This is a new company in the Houston area focusing on customer service training for under performing hotels and restaurants in the area.
Please be as honest as possible and give feed back and suggestions!
The document provides guidelines for the role and responsibilities of a Guest Relations Officer (GRO) at a hotel. The GRO is expected to be available from 7am to 11pm to handle guest complaints, queries, and problems promptly and professionally. Key responsibilities include greeting arriving and departing guests, escorting guests to their rooms, inspecting VIP rooms, preparing amenities for guests, updating guest records, and more. GROs must maintain high standards of personal grooming, deportment, uniform appearance and follow hotel procedures.
This document contains the resume of Lara Fawaz Takieddine. It outlines her education, skills, professional experience, and training. She has a BS in Hospitality from the Lebanese American University and is fluent in English, French, and Arabic. Her professional experience includes roles in guest relations at the Kempinski Summerland Hotel and internships in sales administration, hospitality, and hosting services. She is looking for a career opportunity to utilize her skills and talents to elevate customer experiences and achieve organizational goals.
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Plant Power: Why You Should Consider Switching to Plant-Based ProteinsAng Chong Yi
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1. Russian Tourists: 4 million
German Tourists: 2 million
United Kingdom: 2.5 million
Italy & France : 1 million
Arab Countries : 2 million
Over 11 million : $ 440 million
Tourism in total : $ 13 Billion!
It is more than 1/3 of Egyptian revenue!
2. What is our role as individuals towards the hospitality
Industry?
Knowledge, directly or indirectly, technical or non-technical is
needed to concentrate on the job producing efficiency from our
team. Knowledge based on good Food and Beverage education
within the resorts policy equals excellent performance and
experience gain.
A. Etiquette!
It is a set of rules about behaviour for people in a particular profession.
In a Restaurant etiquette is an admixture of:
Showmanship
Diplomacy and “proper “ sociability
It is an ability to communicate effectively using appropriate
language with certain manners associated with gentleness
3. Rules & Policies of Azur Resorts etiquette to exhibit in a
Restaurant:
1. Attend to guests as soon as they enter into a Restaurant
2. Always wish guests “Good evening, Morning” etc even though you
have seen them during the day.
3. Assist guests with children or belongings that may seem to cause them
discomfort while having a meal.
4. Address guests by their names.
5. Be polite and avoid clowning, teasing, even though you know them
well. Never touch! A professional hand shake is preferable.
6. Help seat ladies with children.
7. Provide special chairs for children.
8. When trying to speak to a guest do not interrupt guests.
9. Avoid mannerism such as touching your hair, face etc.
10. Be attentive to guests’ call.
11. Talk softly and slowly to be understood.
12. If you see a guest smoking, you may remind him with a smile that this
is a non smoking area.
4. 14. Carrying pens may be clipped in front of a shirt or jacket.
15. No eating chewing gum.
16. In case of extra charge specialty restaurant, present the bill to the
host directly to avoid embarrassing him.
17. NO soliciting tips.
18. In case of guests’ leave tips on the table, remove tips after guests
have left.
B. The need to have knowledge of other Departments
Food and Beverage services in general will depend on certain
departments for effective functioning and smooth coordination is
necessary.
Kitchen, Where there are five (5) valuable sections .
Butcher , Garde Manger, Pantry, Bakery & Confectionery (Pastry), Hot
Range & Grill, Vegetables Area & Still room (Coffee area), &
Stewarding.
5. Brainstorming session – 12 minutes
What is the importance of having knowledge, skills and
good attitude?
6. Do we have individual responsibilities towards
standards?
What is that responsibility?
You as an individual must be:
1. Well groomed.
2. Well trained.
3. Well briefed.
4. Must have safety knowledge in food production, in beverage
service, and in your guests environment, The restaurant must be
safe!
You also must have good knowledge other Departments with
F&B such as:
1. House Keeping.
2. Engineering.
3. Front office.
7. How do we identify our departments’ training needs?
By watching our team on the job.
By Guests comment.
By hearing our teams’ needs to develop as individuals and then
as a team.
Development of Skills and Attitude
A skill level is the method of carrying out a task.
Rank and file skills such as:
A. Attendance.
B. Holding service cutlery
C. Cleaning a glass etc.
An Attitude will gain the desired learning experience:
8. An Attitude will gain the desired learning experience:
1. In the ability to overcome resistance to do manual or hard work.
2. Willingness to “Serve all and love all”.
3. Capacity to take orders from seniors.
4. Cheerful attitude towards co workers, and working flexibility.
5. Cordial relationship with all interactions.
6. Pride in your work area.
7. Tact and initiative. Acting as part of the team and individually as a
representative of the organization.
8. Honesty.
9. Courtesy.
10. Avoiding a negative attitude.
9. Supervisor’s Attitude:
The Supervisor’s attitude keeps a solid team in dealing with the
desired staff behaviour.
The Supervisors role in basic skills is:
1. Leadership.
2. Motivation.
10. What are the various methods simplifying team
members’ jobs?
Training by: -
Lecture.
Tours.
Demonstrations.
Practise.
On the job training.
Case study.
Role Play.
Counselling.
11. What is the need for professionals producing superior
service?
The need is to have quality guest service.
Quality guest service will create a memorable experience for
every guest.
Quality guest service is possible when we achieve:
1. Anticipating guests needs i.e. Front Office communication
with the guests. Knowing guest’s culture from tour operators.
2. Team work – Helping meet and exceed each guest’s needs.
3. Exceeding guest’s expectation.
Delivering quality service is not part of your job –
It is Your Job!
12. What are the benefits of delivering quality service?
A. The Guests: Each guest has certain concerns, emotions and
expectations. By providing quality service you will have a chance to
make the guest’s day and stay more enjoyable.
B. The Property: A higher percentage of repeat guests is an
indication to the success of the property and thus; can have a positive
effect on the room rates in from year to year.
C. Your Individual co-workers should be:
1. Well Trained.
2. ability to execute tasks on time. and make it easier for
others.
3. Each individual will provide a network of production.
This makes a team!
4. YOU! When you do your job well, you show co-workers and
managers that you are a professional.
Leadership by example is the most important philosophy
within our ethics in the Azur Food and Beverage Division.