How is your organisation tackling the complexity of customer and staff engagement in the digital world? Are you positioned to create truly outstanding and integrated online experiences?
In this presentation, Velrada's web, mobile and social lead, Cecily O’Neill, explores the key considerations in developing and implementing a unified user experience in the face of significant and increasing change across channels, devices and platforms.
Cecily will draw on a range of projects across intranets, extranets, public websites and eCommerce to explore the latest trends in workplace modernisation, insights and oversight, service delivery and audience-centric engagement, and platform evolution.
The document defines a digital workspace and discusses its history and evolution from intranets to social intranets to current digital workspaces that integrate people, knowledge, and things using sensors and the internet of things. Key drivers of digital workspaces include engaging employees across communication channels, supporting ambient work environments, micronized communications, and accelerated organizational change. Enablers include people, knowledge, environmental sensors, messages, time, relationships, governance, patterns, context, orchestration, polymorphism, and user experience.
The document discusses how the world is changing with the rise of new technologies and how businesses must adapt. It highlights that HAVAS provides Palm with global knowledge, best practices, and creativity to help clients. The synergy between Palm and HAVAS allows for innovation and big ideas without geographical barriers. It emphasizes that digital supports creativity and provides a better user experience, and that social media will continue growing in importance. Mobile usage and revenue are also rising significantly.
The Digital Workplace - Redefining Productivity in the Information AgeElizabeth Lupfer
The document discusses the need for organizations to redefine how information work is done to increase productivity in the digital age. It notes that while information technology has advanced, work practices have not adapted and continue to rely on outdated industrial-era models. As a result, employees spend over an hour per day searching for information instead of being productive. The proposed solution is to create a "Digital Workplace" that integrates different work systems and is tailored to employees' specific roles and tasks. This could fundamentally change how work gets done and help organizations gain a competitive advantage through improved information work productivity.
The time has come for a new approach to IT service and support. Employees need a more mobile, social and user-centric experience and IT needs better-integrated tools and automated processes to streamline service delivery. The new IT experience helps people and business do their best work.
The document discusses definitions of the digital workplace and examines whether it is hype or reality. It considers 6 different definitions of a digital workplace and evaluates them based on whether they are investable and involve communications. The document also looks at how an intranet and digital workplace can work together, providing examples of using a digital workplace for peer-to-peer knowledge sharing and revising company policies. Key components of an effective digital workplace framework include engagement, knowledge, content, and operations supported by communications, IT, and management.
Moxie Software provides a social enterprise software that drives employee and customer engagement through knowledge sharing. It facilitates collaboration, innovation, and knowledge capture. Moxie aims to become the largest social enterprise software vendor by 2013, and has over 600 customers across various industries. The software integrates with existing systems like SharePoint and is designed around how people naturally work and share knowledge through social features.
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
PepsiCo needed to:
Enable dashboards and selected applications on smart phones
Increase the usability and richness of custom applications
E.g. Port Demand Resource Planner from a thick client to an RIA
Establish a division of responsibilities between rich applications and portal umbrellas
The document defines a digital workspace and discusses its history and evolution from intranets to social intranets to current digital workspaces that integrate people, knowledge, and things using sensors and the internet of things. Key drivers of digital workspaces include engaging employees across communication channels, supporting ambient work environments, micronized communications, and accelerated organizational change. Enablers include people, knowledge, environmental sensors, messages, time, relationships, governance, patterns, context, orchestration, polymorphism, and user experience.
The document discusses how the world is changing with the rise of new technologies and how businesses must adapt. It highlights that HAVAS provides Palm with global knowledge, best practices, and creativity to help clients. The synergy between Palm and HAVAS allows for innovation and big ideas without geographical barriers. It emphasizes that digital supports creativity and provides a better user experience, and that social media will continue growing in importance. Mobile usage and revenue are also rising significantly.
The Digital Workplace - Redefining Productivity in the Information AgeElizabeth Lupfer
The document discusses the need for organizations to redefine how information work is done to increase productivity in the digital age. It notes that while information technology has advanced, work practices have not adapted and continue to rely on outdated industrial-era models. As a result, employees spend over an hour per day searching for information instead of being productive. The proposed solution is to create a "Digital Workplace" that integrates different work systems and is tailored to employees' specific roles and tasks. This could fundamentally change how work gets done and help organizations gain a competitive advantage through improved information work productivity.
The time has come for a new approach to IT service and support. Employees need a more mobile, social and user-centric experience and IT needs better-integrated tools and automated processes to streamline service delivery. The new IT experience helps people and business do their best work.
The document discusses definitions of the digital workplace and examines whether it is hype or reality. It considers 6 different definitions of a digital workplace and evaluates them based on whether they are investable and involve communications. The document also looks at how an intranet and digital workplace can work together, providing examples of using a digital workplace for peer-to-peer knowledge sharing and revising company policies. Key components of an effective digital workplace framework include engagement, knowledge, content, and operations supported by communications, IT, and management.
Moxie Software provides a social enterprise software that drives employee and customer engagement through knowledge sharing. It facilitates collaboration, innovation, and knowledge capture. Moxie aims to become the largest social enterprise software vendor by 2013, and has over 600 customers across various industries. The software integrates with existing systems like SharePoint and is designed around how people naturally work and share knowledge through social features.
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
PepsiCo needed to:
Enable dashboards and selected applications on smart phones
Increase the usability and richness of custom applications
E.g. Port Demand Resource Planner from a thick client to an RIA
Establish a division of responsibilities between rich applications and portal umbrellas
Moxie Software provides an employee collaboration platform called Employee Spaces. It utilizes a people-centric design approach to maximize adoption. The platform allows employees to find experts, collaborate on projects, share knowledge, and drive innovation. It also offers customizable features for integration, templating, search, and management. Moxie typically delivers an initial iteration within 15 days and full deployment within 90 days using an iterative methodology focused on usability.
Avaya is reorganizing its product and R&D functions around three divisions: Avaya Networking, Avaya Collaboration Infrastructure, and Avaya Applications and Emerging Technology. The Applications and Emerging Technology division combines the former Unified Communications, Contact Center, and Emerging Products & Technology groups. This realignment emphasizes applications in response to demands from Avaya users for more consumer-oriented technologies and context-driven communications that provide a consistent experience across devices and locations. The goal is to more quickly move ideas from research into testing and delivery of new applications and services to market.
Digital tools will revolutionize business analysis and research for consultants. Big data is increasing rapidly, making it difficult to manage all available information. However, digital tools like intelligent virtual assistants can help filter and categorize real-time updates. Credible public and on-demand sources as well as internal digital databases will make activities less time-consuming, more accurate, and provide more in-depth insights. As a result, analytical and research skills will be disrupted by digital tools to provide data in a shorter period of time. Consultants must implement state-of-the-art research techniques to keep up with fast-paced projects and remain competitive against new entrants in the industry.
Simplify Enterprise Mobility With an Integrated Solution That Addresses Business Concerns and Makes People More Productive
For more information visit http://www.unisys.com/offerings/mobility
Read our global Mobility Research report at http://www.unisys.com/insights/enterprise-mobility
Named winner of Digital Workplace of the Year award in 2018 by DWG in partnership with SMG/CMSWire, Liberty Mutual is an example of one of the most well-executed, high-performing digital workplace environments. This workshop will look at the journey to build an Intelligent Workplace platform exploring the productivity burdens employees face, use of digital assistants and chatbots and the importance of enhancing the employee experience.
GHD iConnect - our intranet for the futureMaree Courts
GHD's journey to build an intranet for the future. Moving from a legacy Lotus Notes platform to a brand new shiny SharePoint 2013 environment was an exciting undertaking.
The document provides an overview of 6 key features for an effective mobile business strategy:
1. Identifying the right use cases based on business goals and processes
2. Leveraging data from multiple sources to provide relevant information to employees and customers
3. Establishing guidelines for mobile delivery approaches including native apps, web apps, and hybrid apps
4. Investing in user experience design through user research and analytics
5. Tracking metrics to measure initiative success and obtain feedback
6. Developing an innovation plan to continuously improve mobile experiences through regular updates
This document discusses collaboration tools and how they fit different cultural needs within organizations. It outlines three common collaboration scenarios (a web developer, a program manager, and a customer success manager) that have different collaboration styles and tool preferences. The document argues that most organizations have a mix of these cultural styles and that the right solution provides the right tools for real-time, process-based, and community-based collaboration needs. It presents Beezy as an enterprise collaboration solution built for the Microsoft stack that can customize experiences for different groups' needs.
GE created an enterprise-wide KM Strategy and began implementation in early 2016. In three years, they have designed and launched 160+ global communities for their engineering staff and others across GE businesses (with more than 130K members). Their focus is on tacit knowledge exchanges for GE’s engineering workforce. Within a year, they expect to grow to about 200 communities that engage about 175,000 employees in primary and supporting roles to our 55K+ engineers. In this session, see inside how GE is working within and across businesses to connect employees and drive business value, and experience a live tour of aspects of their digital workplace that showcases their Knowledge Management approach and user experience.
The document discusses the key benefits and features of a Digital Workplace. It provides an integrated environment for users with personalized apps and solutions. The Digital Workplace is available across all devices and adapts to each device. It aims to improve communication and collaboration while solving business problems. It also serves to integrate backend systems and make them transparent to users.
The document discusses social business and implementing social strategies within organizations. It defines social business as the deep integration of social media and social methodologies into an organization to drive business impact. Some key benefits identified include greater alignment with goals, improved collaboration and productivity, and faster access to information. The document provides frameworks and considerations for developing a social business plan and strategy, including addressing challenges, identifying opportunities, and measuring outcomes. It also examines lessons learned from organizations that have implemented social strategies, including the importance of executive support and aligning social initiatives with business needs.
This document summarizes Microsoft Online Services for Retail which aims to connect deskless retail workers to the right information through cloud-based solutions. It discusses challenges retail businesses face around operational performance, security, workforce connectivity and real-time data access. The solution presented is Business Productivity Online Suite and Deskless Worker Suite which provide productivity and collaboration tools to both deskless and desk-based workers through a browser or mobile devices. Case studies are presented on how the tools improved communication and productivity at Blockbuster.
Communications advances are touching every industry and enabling new ways of connecting people. Video is becoming more integral to daily life as people interact in richer ways. Businesses are using real-time analytics of customer conversations and social media to fine-tune customer experiences. Organizations also face decisions around public versus private clouds and whether to use managed communications services. The integration of unified communications and mobility is expected to further boost productivity.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The document provides an agenda for a presentation on Employee Spaces, a social intranet platform from Moxie Software that allows for improved employee collaboration, communication, and connection by transforming existing intranets into dynamic collaborative platforms that are integrated with existing systems. Moxie Software has over 600 enterprise customers for its social enterprise software that includes Employee Spaces, Customer Spaces, and Knowledgebase products. The presentation includes a demonstration of Employee Spaces and discusses how it is designed around principles of rewarding participation, compelling user experiences, and ease of integration with systems like SharePoint.
How to Fast Track Your Social Business CapabilitiesPerficient, Inc.
Social networking and collaboration solutions allow businesses to increase employee productivity and innovation by providing users access to the resources they need to do their jobs. They find people faster. They collaborate better and more intuitively. They increase productivity.
Your social business cannot follow a "build it and they will come" model to be successful. While social business projects require far less investment than traditional projects, they still need a base set of tasks to achieve business goals.
Perficient hosted this social business webinar and learn how to increase productivity by giving users access to necessary resources and allowing them to collaborate more intuitively. Learn how to fast track your social business capabilities, understand social business value, and strategize and design a robust and effective social and collaboration solution.
Topics we cover include:
• Understand the value social software provides
• Define collaborative solutions
• Create a roadmap that identifies the people and the steps necessary for success
• Explore social governance foundational practices that ensures you and your employees are using the tools correctly
This document presents the Digital Workplace Maturity Model created by ClearBox Consulting. The model assesses digital workplaces across four dimensions: Communication & Information, Structure, Services, and Community & Collaboration. Each dimension has five levels of maturity ranging from Base to Excel. The model uses metaphors like a market, town, city, supermarket and mall to represent different patterns of maturity. The document provides examples and discusses how organizations can use the model to evaluate their current digital workplace and identify strategies to improve in areas that match their business goals.
The document discusses how combining customer journey maps and service maps can help drive UX strategy across organizational silos. It describes a workshop where a cross-functional team created maps for the customer journey of a meeting tools product. The mapping identified pain points, exposed gaps between teams, and informed strategic product pillars around reliability, integration, and collaboration.
This document discusses how HR, IT, and communications can work together to improve employee experience through collaboration on Slack. It provides examples of how Slack can be used to enhance recruiting, onboarding, internal communications, and employee engagement. Key points include streamlining the hiring process, getting new employees productive faster, fostering transparency, building community, and creating help channels to improve the overall employee experience.
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
AIIM Info 2011 Increasing mobile worker productivityZia Consulting
This session describes how education, healthcare and government organizations can implement a collaborative mobile ECM and Project management strategy for their workforce. Attend as we cover the benefits of using CMIS, mobile applications and devices, and best practices for a mobile ECM delivery strategy.
• The value of writing content rich mobile CMIS applications that work against multiple ECM repositories.
• How to build a strategy to enable increased mobile worker productivity by created task-oriented ECM and project management related activities delivered on mobile devices.
• Mobile ECM best practices that utilize a variety of free and widely available software packages on the iPhone and iPad.
• Examples of mobile content delivery and how it has saved local governments time and money.
Moxie Software provides an employee collaboration platform called Employee Spaces. It utilizes a people-centric design approach to maximize adoption. The platform allows employees to find experts, collaborate on projects, share knowledge, and drive innovation. It also offers customizable features for integration, templating, search, and management. Moxie typically delivers an initial iteration within 15 days and full deployment within 90 days using an iterative methodology focused on usability.
Avaya is reorganizing its product and R&D functions around three divisions: Avaya Networking, Avaya Collaboration Infrastructure, and Avaya Applications and Emerging Technology. The Applications and Emerging Technology division combines the former Unified Communications, Contact Center, and Emerging Products & Technology groups. This realignment emphasizes applications in response to demands from Avaya users for more consumer-oriented technologies and context-driven communications that provide a consistent experience across devices and locations. The goal is to more quickly move ideas from research into testing and delivery of new applications and services to market.
Digital tools will revolutionize business analysis and research for consultants. Big data is increasing rapidly, making it difficult to manage all available information. However, digital tools like intelligent virtual assistants can help filter and categorize real-time updates. Credible public and on-demand sources as well as internal digital databases will make activities less time-consuming, more accurate, and provide more in-depth insights. As a result, analytical and research skills will be disrupted by digital tools to provide data in a shorter period of time. Consultants must implement state-of-the-art research techniques to keep up with fast-paced projects and remain competitive against new entrants in the industry.
Simplify Enterprise Mobility With an Integrated Solution That Addresses Business Concerns and Makes People More Productive
For more information visit http://www.unisys.com/offerings/mobility
Read our global Mobility Research report at http://www.unisys.com/insights/enterprise-mobility
Named winner of Digital Workplace of the Year award in 2018 by DWG in partnership with SMG/CMSWire, Liberty Mutual is an example of one of the most well-executed, high-performing digital workplace environments. This workshop will look at the journey to build an Intelligent Workplace platform exploring the productivity burdens employees face, use of digital assistants and chatbots and the importance of enhancing the employee experience.
GHD iConnect - our intranet for the futureMaree Courts
GHD's journey to build an intranet for the future. Moving from a legacy Lotus Notes platform to a brand new shiny SharePoint 2013 environment was an exciting undertaking.
The document provides an overview of 6 key features for an effective mobile business strategy:
1. Identifying the right use cases based on business goals and processes
2. Leveraging data from multiple sources to provide relevant information to employees and customers
3. Establishing guidelines for mobile delivery approaches including native apps, web apps, and hybrid apps
4. Investing in user experience design through user research and analytics
5. Tracking metrics to measure initiative success and obtain feedback
6. Developing an innovation plan to continuously improve mobile experiences through regular updates
This document discusses collaboration tools and how they fit different cultural needs within organizations. It outlines three common collaboration scenarios (a web developer, a program manager, and a customer success manager) that have different collaboration styles and tool preferences. The document argues that most organizations have a mix of these cultural styles and that the right solution provides the right tools for real-time, process-based, and community-based collaboration needs. It presents Beezy as an enterprise collaboration solution built for the Microsoft stack that can customize experiences for different groups' needs.
GE created an enterprise-wide KM Strategy and began implementation in early 2016. In three years, they have designed and launched 160+ global communities for their engineering staff and others across GE businesses (with more than 130K members). Their focus is on tacit knowledge exchanges for GE’s engineering workforce. Within a year, they expect to grow to about 200 communities that engage about 175,000 employees in primary and supporting roles to our 55K+ engineers. In this session, see inside how GE is working within and across businesses to connect employees and drive business value, and experience a live tour of aspects of their digital workplace that showcases their Knowledge Management approach and user experience.
The document discusses the key benefits and features of a Digital Workplace. It provides an integrated environment for users with personalized apps and solutions. The Digital Workplace is available across all devices and adapts to each device. It aims to improve communication and collaboration while solving business problems. It also serves to integrate backend systems and make them transparent to users.
The document discusses social business and implementing social strategies within organizations. It defines social business as the deep integration of social media and social methodologies into an organization to drive business impact. Some key benefits identified include greater alignment with goals, improved collaboration and productivity, and faster access to information. The document provides frameworks and considerations for developing a social business plan and strategy, including addressing challenges, identifying opportunities, and measuring outcomes. It also examines lessons learned from organizations that have implemented social strategies, including the importance of executive support and aligning social initiatives with business needs.
This document summarizes Microsoft Online Services for Retail which aims to connect deskless retail workers to the right information through cloud-based solutions. It discusses challenges retail businesses face around operational performance, security, workforce connectivity and real-time data access. The solution presented is Business Productivity Online Suite and Deskless Worker Suite which provide productivity and collaboration tools to both deskless and desk-based workers through a browser or mobile devices. Case studies are presented on how the tools improved communication and productivity at Blockbuster.
Communications advances are touching every industry and enabling new ways of connecting people. Video is becoming more integral to daily life as people interact in richer ways. Businesses are using real-time analytics of customer conversations and social media to fine-tune customer experiences. Organizations also face decisions around public versus private clouds and whether to use managed communications services. The integration of unified communications and mobility is expected to further boost productivity.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The document provides an agenda for a presentation on Employee Spaces, a social intranet platform from Moxie Software that allows for improved employee collaboration, communication, and connection by transforming existing intranets into dynamic collaborative platforms that are integrated with existing systems. Moxie Software has over 600 enterprise customers for its social enterprise software that includes Employee Spaces, Customer Spaces, and Knowledgebase products. The presentation includes a demonstration of Employee Spaces and discusses how it is designed around principles of rewarding participation, compelling user experiences, and ease of integration with systems like SharePoint.
How to Fast Track Your Social Business CapabilitiesPerficient, Inc.
Social networking and collaboration solutions allow businesses to increase employee productivity and innovation by providing users access to the resources they need to do their jobs. They find people faster. They collaborate better and more intuitively. They increase productivity.
Your social business cannot follow a "build it and they will come" model to be successful. While social business projects require far less investment than traditional projects, they still need a base set of tasks to achieve business goals.
Perficient hosted this social business webinar and learn how to increase productivity by giving users access to necessary resources and allowing them to collaborate more intuitively. Learn how to fast track your social business capabilities, understand social business value, and strategize and design a robust and effective social and collaboration solution.
Topics we cover include:
• Understand the value social software provides
• Define collaborative solutions
• Create a roadmap that identifies the people and the steps necessary for success
• Explore social governance foundational practices that ensures you and your employees are using the tools correctly
This document presents the Digital Workplace Maturity Model created by ClearBox Consulting. The model assesses digital workplaces across four dimensions: Communication & Information, Structure, Services, and Community & Collaboration. Each dimension has five levels of maturity ranging from Base to Excel. The model uses metaphors like a market, town, city, supermarket and mall to represent different patterns of maturity. The document provides examples and discusses how organizations can use the model to evaluate their current digital workplace and identify strategies to improve in areas that match their business goals.
The document discusses how combining customer journey maps and service maps can help drive UX strategy across organizational silos. It describes a workshop where a cross-functional team created maps for the customer journey of a meeting tools product. The mapping identified pain points, exposed gaps between teams, and informed strategic product pillars around reliability, integration, and collaboration.
This document discusses how HR, IT, and communications can work together to improve employee experience through collaboration on Slack. It provides examples of how Slack can be used to enhance recruiting, onboarding, internal communications, and employee engagement. Key points include streamlining the hiring process, getting new employees productive faster, fostering transparency, building community, and creating help channels to improve the overall employee experience.
Enhancing Desirability: Five Considerations for Winning Digital InitiativesCognizant
To be a modern digital business in the post-COVID era, organizations must be fanatical about the experiences they deliver to an increasingly savvy and expectant user community. Getting there requires a mastery of human-design thinking, compelling user interface and interaction design, and a focus on functional and nonfunctional capabilities that drive business differentiation and results.
AIIM Info 2011 Increasing mobile worker productivityZia Consulting
This session describes how education, healthcare and government organizations can implement a collaborative mobile ECM and Project management strategy for their workforce. Attend as we cover the benefits of using CMIS, mobile applications and devices, and best practices for a mobile ECM delivery strategy.
• The value of writing content rich mobile CMIS applications that work against multiple ECM repositories.
• How to build a strategy to enable increased mobile worker productivity by created task-oriented ECM and project management related activities delivered on mobile devices.
• Mobile ECM best practices that utilize a variety of free and widely available software packages on the iPhone and iPad.
• Examples of mobile content delivery and how it has saved local governments time and money.
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
Connecting Salesforce.com & Office 365 using Microsoft Flow & PowerAppsJared Matfess
What do Salesforce.com & Office 365 have in common? A lot! And now leveraging technologies such as Microsoft PowerApps & Flow, you can build some very interesting business solutions. Learn how to extend your sales operations beyond CRM and empower Information Workers both at their desks and in the field!
Alfresco Day Stockholm 2015 - Accelerating Digital Transformation - KeynoteNicole Szigeti
This document discusses accelerating digital transformation through Alfresco. It defines digital transformation as using technology to connect people, machines, and information in a whole-scale change that touches every business function. Digital transformation offers opportunities to improve customer and employee satisfaction while reducing costs. Key drivers include the mobile workforce, extended enterprise, growth of digital content, and new IT infrastructure like cloud computing. Alfresco provides a modern enterprise content management platform that is simple for users, smart for IT, and secure for business to enable digital transformation.
Customer Centric Innovation in a World of Shiny Objects-DallasJoAnna Cheshire
The document discusses improving customer experience through innovation in information technology. It notes that while innovation is important to growth strategies, most companies are unsatisfied with their innovation performance. It emphasizes focusing on customer experience by embracing systems of insight using technologies like machine learning, and continuously improving the user experience through approaches like experience engineering. The key is for IT to connect with the business by understanding customer needs and driving new sources of value and revenue.
Alfresco Day Vienna 2015 - Keynote: Why Alfresco in the Digital Enterprise?Alfresco Software
1) The document discusses digital transformation and how Alfresco can help accelerate it. It defines digital transformation as using new technologies to fundamentally change how a business operates.
2) Alfresco is presented as a modern enterprise content management platform that is simple for users, smart for IT, and secure for businesses. It enables new ways of working, streamlines processes, and improves customer satisfaction to drive competitive advantage.
3) Examples are given of how Alfresco has helped customers in various industries achieve digital transformation through better productivity, flexibility, reliability, and security when managing and collaborating on content.
Alfresco Day Barcelona 2016 - Alfresco: Accelerating Digital TransformationAlfresco Software
The document discusses digital transformation and how Alfresco can help enable it. It provides definitions of digital transformation and discusses key drivers like new ways of working, extended enterprise, growth in digital content, and new IT infrastructure. It outlines how legacy systems can inhibit digital transformation. The document then summarizes how Alfresco provides a modern content management platform that is simple for users, smart for IT, and secure for business to enable digital transformation goals like improved productivity, flexibility, agility, and security.
Alfresco Day Vienna 2016: How to Achieve Digital Flow in the Enterprise - Joh...Alfresco Software
This document summarizes John Newton's keynote presentation at Alfresco Day 2016 in Vienna. The presentation focused on how organizations can accelerate their digital transformation through design thinking, platform thinking, and open thinking. Newton discussed how these approaches can help transform customer experiences, become digital disruptors, and turn data into business insights. He also outlined Alfresco's digital platform and open source services which aim to simplify digital journeys, fuel innovation, and support organizations' digital transformations.
The document discusses how companies must focus on providing seamless user experiences across digital channels in order to drive digital transformation and remain competitive. It emphasizes the need to adopt a user-centric approach, understand user behaviors, and use data to personalize experiences in real-time. It also highlights that organizational change is required to embed user experience principles throughout products, processes, and company culture.
The document discusses how companies must put users at the heart of digital transformation to provide seamless experiences across channels. It emphasizes that users now expect simplicity and convenience based on their experiences with other digital services. To meet these expectations, companies need to understand users' behaviors, goals and contexts of use. They must design products from the user's point of view and integrate data to provide personalized, tailored experiences across all touchpoints. The document recommends organizations change to a user-centric approach, constantly engage users for feedback, embrace experimentation and failure to improve the experience, and make user experience a strategic priority.
Seamless User Experiences How to put them at the heart of digital transformationJames M A Williams
The document discusses how companies must put users at the heart of digital transformation to provide seamless experiences across channels. It emphasizes that users now expect simplicity and convenience based on their experiences with other digital services. To meet these expectations, companies must understand user behaviors, design with the user perspective in mind, and make experience optimization a continuous process. The key is integrating teams, embracing experimentation to get early user feedback, and ingraining a focus on the user experience throughout a company's strategy and operations.
Alfresco Day BeNelux: Digital Transformation - It's All About FlowAlfresco Software
This document summarizes John Newton's keynote presentation at Alfresco Day 2016 in Amsterdam. The presentation focused on accelerating digital business through design thinking, platform thinking, and open thinking. Newton discussed how these approaches can help organizations transform customer experiences, become digital disruptors, and gain business insights from big data. He argued that design thinking empowers users, platform thinking accelerates delivery and engagement, and open thinking fosters innovation. Newton provided examples of how various organizations have applied these concepts to streamline operations, engage customers, fuel innovation, and support transparency.
The document provides an introduction and overview of Neutrinos, a platform that allows enterprises to build innovative applications across web, mobile, social, cognitive and IoT. Some key points:
- Neutrinos is a one-stop platform that enables rapid development of unified omni-channel solutions to help enterprises with digital transformation.
- It allows innovative applications to be built at speed through a focus on continuous development, quick prototyping and testing cycles.
- The platform has been adopted by enterprises in industries like banking, insurance, retail and more to develop applications improving customer experience and operational efficiencies.
Digital Transformation is recreating business models, changing the way customers and employees interact
and altering whole industries. Social and business values surge when people, devices, and resources are
meaningfully connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Meanwhile economies are now facing the threat of recession and businesses are weighing the impact of
inflation and higher interest rates, as well as having to deal with crises in supply chains, energy sourcing and the
acquisition of digital skills. Making sense of such disruptive changes has never been so important in order to
transform smartly instead of being left behind.
As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience,
NEC is sharing its views on leading and emerging trends and technologies to help your Smart Enterprise anchor
its strategic investments. Explore NEC’s Top 10 Strategic Drivers and discover how to navigate through the
developments to simplify your organization, realize workforce efficiencies, deliver superior customer services,
and gain a competitive advantage.
By embracing Digital Transformation and enabling advanced approaches to how Communications and IT
services are delivered and managed, NEC provides new ways for Smart Enterprises to thrive and grow.
Mosaics is a process-driven user interface tool that can help modernize applications. It addresses key issues like user experience, faster development cycles, and digital transformation. Mosaics uses user-centric design principles to automatically generate optimized user interfaces from requirements. This reduces development time and costs while improving user productivity. Mosaics also facilitates moving applications to the cloud while keeping sensitive data on-premises. It provides a standardized way to modernize legacy applications by replacing outdated user interfaces while preserving existing logic and data layers.
Osc share point 2010 make you intranet successful - 17th feb 2012 - publicLee_Ralph
The document discusses how to make an intranet successful through user adoption, change management, governance, and current trends. It highlights key drivers for a successful intranet such as change management, usability, information management, and governance. It provides examples of successful intranets and their features, such as search-driven designs, community features, and support for ratings and comments. It also discusses ensuring good usability, user experience, and accessibility in an intranet.
A "how-to" guide on creating successful websites or Apps. The three elements are (1) Design for User Tasks (2) Design for Flexibility (3) Design for Measurement. The presentation introduces numerous practical methodologies, e.g., The Application Mountain, The Water Mill Development Model, Onion Governance, and the User Task Matrix. Practical examples are taken from work at Scandinavian Airlines, Tryg Insurance, and Maersk.
Similar to Unpack big ideas: How to create outstanding digital user experiences. (20)
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
The top trends changing the landscape of Information ManagementVelrada
The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly.
With endless buzzwords and hot topics, and a ream of new technologies and upgrades, it can be difficult for organisations to know where to begin or how it translates into actionable insight.
Velrada is a transformational consulting company that seeks to deliver high value outcomes and build strategic relationships centered around trust and value delivery. They aim to attract and retain top talent by providing rewarding work, empowerment, and opportunities for growth. The company empowers its people's intellectual capital and know-how to create a sustainable business that is responsive, progressive, and ethically responsible. Velrada focuses on industries like government, resources, engineering, and utilities. They have experience implementing projects involving risk management, operations, efficiency, systems architecture, information management, digital experiences, business change, and C-level advisory services. Velrada has a proven track record of successfully delivering complex projects and transforming organizations.
Top 5 trends influencing public sector IM project success.Velrada
25 minute seminar presented by Cecily O’Neill, Associate Director at Velrada, at the 2013 Technology in Government Summit.
Top 5 IM trends influencing public sector IM project success: From online service delivery to mobility and self-service BI, find out how public sector organisations around Australia are taking advantage of these trends to ensure success.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Zilliz
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
3. For each new solution you should ask…
1
Can we make it simpler?
2
Does it make smart use of technology?
3
Does it meet the needs of its users?
4
Today’s
customers are
always connected,
frequently interrupted
and constantly interacting
with one or more devices in an
increasingly complex ecosystem that
puts data from websites, apps, wearable
devices, connected appliances, interactive
displays, online communities and social
networks at their fingertips.
- Forrester Research 2013
Is it beautifully designed?
3
3
4. Key considerations
Process
Rethink processes and tasks
As-you-go processes; Systems that are natively mobile;
Design for the context
User behaviour; Field environments;
Make use of device capabilities
NFC, GPS, camera, voice, contacts
Design for small screens and touch
Responsive design; Gesture based interaction models
Access anywhere, anytime
Support device explosion; BYOD; Online &Offline
4
5. The trends driving change
The role of technology and information in the public
sector, and how employees, stakeholders & citizens
interact with them, is changing rapidly.
With buzzwords, hot topics and a wealth
of new technologies and options to
consider, it can be difficult to know where
to begin or how to translate your strategic
goals into actionable plans.
Workplace
modernisation
Service delivery
& citizen-centric
engagement
Insight &
Accountability
Platform
evolution
5
7. Workplace modernisation
The enterprise of tomorrow is neither a new technology nor a business model, but rather a
network of capabilities. More important than the number of smart people working for you,
is how intelligent are the links that connect them.
Push the envelope on collaboration. Experiment with enterprise social networks. Don’t
involve just your IT team. Create a cross department adoption team from HR, corporate
comms, finance and the executive and focus on solving real enterprise problems.
Connect workers with tools that support their processes & the devices that enable them to
work where & when they want
Employee portals with effective search
Simplified document & records management
Integrated office applications & line-of-business
systems
Enhance internal processes & communications with
functionally-rich & easy to use tools
Automate business processes with more efficient
design, deployment & operation of worker-centric
solutions
Support for remote & online collaboration
The management & security of portable devices
Government employee identity & access
management including support for delegations
7
8. People are driving this transformation
Your colleagues
understand the
value of connecting
Outside of work, you are
likely to be using a range of
channels and devices to
engage with friends & family
and access information &
services
Agencies are
being asked to
do more with
less everyday.
Allowing staff to connect
ideas across internal silos,
teams, geographies &
departments helps
overcome Institutional
obstacles
72%
of
organisations are
deploying at least one
social software tool
The success of social design
is in creating a highly
engaged community
focused on co-creation.
Easy when co-operation is
built into the infrastructure
Business & Consumer
> 1.5B
people around the globe have
a social networking account
38%
of time is lost
duplicating work and
searching for information
millennials will make
75%
up
of the Australian
workforce by 2025
8
9. %
79
of Australian
businesses don’t have mobile
optimised sites
Our mobile planet: Australia – understanding the mobile consumer
%
61
of users
surveyed said they were unlikely
to return to a site they had trouble
accessing from their phone
9
10. User
interacts with
device & web
channel
Audience
LOYALTY
TRUST
CREDIBILITY/REPUTATIION
INTENT TO RETURN
INTENT TO TRANSACT
USER SATISFACTION
WORD OF MOUTH
UX
Goals
Outcomes
FUNCTIONALITY Requires the user
Is exposed
through
To ensure
a positive
FEATURES
Are prescribed
according to
DESIGN
to interact with
Requires the user
to interact with
Digital Channel
Tasks
Achieved by performing
Elements that contribute to a
positive user experience
Expecting users to transact with you without
optimising their experience is wishful thinking
May be
facilitated by
10
12. Keep the
navigation
simple
Make it finger friendly
Ensure it supports
different orientations
Limit the number
of steps required
to complete tasks
Enable re-directs
back to the full site
Make it fast to download
Keep it intuitive, remember
people don’t like to read
instructions
Make it accessible – forget
flash
Consider using GPS to
localise your offerings
Make the UX seamless
across devices
Don’t stop now
12
13. Why Nintex?
Nintex Workflow and Nintex Forms for Office 365
Design and run workflows in the cloud quickly and easily
Design forms in the cloud to be used anywhere on any device
Core Functionality
Build workflows using the app model, deployed on premise or Office
365 SharePoint 2013 environment
Connect to a range of cloud services, allowing web services to be
added to workflows without code; and publishing forms outside of
SharePoint
Build integrated, documentand SharePoint-centric
workflows that connect to
external systems such as
Microsoft Dynamics CRM,
web services and cloud
services
Extends business processes
outside the organisation, to
enable a mobile workforce to
interface with systems &
processes.
13
14. Why Yammer?
Yammer is Microsoft’s preferred
social tool for SharePoint
Yammer App for SharePoint
Allows you to embed a Yammer group feed
into a SharePoint site to deliver the best of
both worlds.
Yammer Feed for Office 365
Seamlessly navigate between Office 365 and
Yammer through an integrated experience.
With Single Sign-On (SSO), users only need
to log in once to access the Yammer feed –
right inside Office 365.
Office Web Apps Integration
Coming soon - With the Office Web Apps
integration, get rich document capabilities
to easily share and collaborate on
documents. Edit and co-edit documents –
including Word, PowerPoint and Excel –
inside Yammer.
14
16. Insights & Accountability
Moving from numbers that keep score to numbers that drive actions
Help staff make more informed decisions
Reuse data to drive innovation
Ensure the necessary controls for accountability and compliance
Connect information to enable greater insight, accountability and compliance
Improved reliability of data will enhance
performance management
Open Government Data
Government ERP
Data interoperability
Geographic information systems
Capture more community data
Advanced analytics for Government
Records compliance and governance
16
18. “
The ability to take data – to be able to
understand it, to process it, to extract value
from it, to visualise it, to communicate it,
is going to be a hugely important skill in
the next decade.
Hal Varian, Chief Economist, GOOGLE
21
18
“
19. “
The ability to take data – to be able to
understand it, to process it, to extract value
from it, to visualise it, to communicate it,
is going to be a hugely important skill in
the next decade.
Hal Varian, Chief Economist, GOOGLE
22
19
“
20. “
If you’re not asking questions about what’s
different today, you’re on a path to
complacency. It’s not necessarily overnight
shifts – they’re ongoing and perpetual – but
they are going to change everything.
“
Brian Solis, Principal, Altimer Group
21
20
21. The web is changing
New
channels
Different
devices
Greater
participation
New ways
of engaging
The web is
changing
Relevance &
context
User
expectations
21
24
22. Service delivery & citizen-centric engagement
Provide personalised, up-to-date information & services across all touchpoints
Improve operational efficiency with online self-service delivery
Use design patterns, device-appropriate content & functionality to deliver
contextually sensitive information & services
Promote consultation & participation
Take the lead in working within & across silos to build repeatable design
processes & oversight mechanisms that ensure that all touchpoints fit together
Citizen portals
Contact centres
Mobile applications
Citizen identity management and
security
22
23. How do you improve the user experience?
Discipline
Description
Role in unifying the experience
Define intended experiences based on business
objectives and user needs.
The strategy determines which experiences get
prioritised & guides the personality of those
interactions.
Ensures everyone knows who the users are, what
they do now and what they want going forward.
Knowledge of how users behave over time reveals how
cohesive the experience is.
Design
Consciously design experiences using known
design best practices.
Design standards & frameworks help provide focus on
a project while enabling a more unified a experience
across all touchpoints
Values
Create and maintain a user-centric culture.
This encourages cross-group collaboration that
facilitates more cohesive experiences.
Track ‘experience’ quality on an ongoing basis.
Consistent KPIs show overall experience quality and
touchpoint effectiveness
Identify specific people to monitor and
proactively manage experience quality
This directs funding, helps facilitate communication and
aggregates & disseminates best practices across teams.
Strategy
User needs
analysis
Measurement
Governance
23
25. Platform evolution
New products – platform centric with broader functionality
New vendors – smaller players adding value to existing platforms
Buy vs. Build – ‘apps’ are replacing bespoke development
Configure over code
Move away from best of breed enterprise platforms
Revisit your tech stack
Do more with less
BYOD is here to stay
Information silos no longer acceptable
Social is not a project, it’s built in
25
26. Develop your plan for each channel
Outcomes
Quality of information
Quality
Timeliness
Relevance
Context
Accuracy
Mobility
Self-service
Staff productivity
Presence
Follow
Approvals
Ease of use
Stakeholder engagement
Knowledge
portal
Intranet
Team Sites
Single source
Accessible
when I want
in the format
I want
Economic sustainability
Improved
productivity
BYOD
support
Integrated
LOB Systems
Relevant,
timely, easy
to publish,
single source
of truth
User satisfaction
Personalised
content
Stakeholder
mgmt.
Customer
self-service
Relevant
apps
Any device.
anywhere
26
41
36. IF YOUR CHILD
HAD YOUR JOB,
WHAT DO YOU
THINK THEY
WOULD DO
DIFFERENTLY?
The NEXT GENERATION’s
expectation of business
engagement from product
design, to workplace dynamics
and especially application
performance will be shaped by a
childhood of disruptive
technology and a mobile centric
worldview.
Mike Walsh, CEO of innovation research lab TOMORROW
36
37. “
The challenge is not keeping up
with change, but facing the real
opportunity - if you could start
with a clean sheet of paper, how
would you re-imagine the way
you work?
“
Mike Walsh, CEO of innovation research lab TOMORROW
13
37
67. WHAT INNOVATION
WOULD COME IF
YOUR SUCCESS WAS
TO BE JUDGED FROM
YOUR CUSTOMERS
VIEWPOINT?
To drive innovation you have to
stay close to the pain points of
your users. Get out of your
comfort zone and into your
stakeholders lived experience.
What your users do today (that
quite possibly drives you crazy)
might actually be the next big
opportunity.
Mike Walsh, CEO of innovation research lab TOMORROW
67
69. Where did we start?
We held 3 key workshops and a number of
one on one interviews with key stakeholders
to understand the requirements for the redesign of the new AHC Web portal:
Vision Scope
Content Strategy
Why
Who
What
IA + UX = UI
How
69
70. Making a difference to customer engagement
Vision Scope
Content Strategy
IA + UX = UI
In this workshop we
explored the drivers and
guiding principles that
would be used to inform the
design of the Web portal:
In this workshop we looked
at the importance of content
and how it would be used to
address the Council’s goals
and satisfy user’s needs:
In this workshop we
addressed the interaction
design and how the visual
language would support the
users’ journey:
Strategic Drivers
Current State
Design Principles
Desired Future State
Stakeholder Audiences
(Internal & External)
Current Content Audit
Required Content Types
Purpose
Usefulness
Voice & Style
Who will create it
Who will maintain it
Publishing & Editorial Activities
URL Management
SEO
Site Map
Navigation & Search
Branding
Best Practice Design Trends
Responsive Design
70
71. What we learned
website personas
know your user;
make it personal;
identify relevant content; and
(FEASIBLE)
make it usable
draft sitemap
TECHNICAL
(VIABLE)
key functional requirements
make them present in the design.
BUSINESS
make it useful
EXPERIENCE
(DESIRABLE)
design approach
make it desirable
71
79. Organisations will
need to make their systems
actionable & available to
everyone via browser
enabled devices
84
80. We’d love to hear from you.
Tackling serious challenges around information management,
technology or business transformation? Whether its strategy,
implementation or advisory – talk to us – we can help.
www.velrada.com
1300 835 723
info@Velrada.com
@velrada
linkedin.com/company/velrada
Australia. New Zealand. Singapore.
80
Editor's Notes
Employees only connect with each other on purpose through email and through meetings, practices which further silo information. Information is shared between small groups of people with whom you typically work on a daily basis. Relying on standalone software applications and on traditional communications platforms prevents information sharing across the organisation. Traditional systems do not allow you to tap into the collected knowledge nor easily locate expertise across the organisation.By building cooperative systems into the infrastructure you can begin to breakdown silos.
But the Australian one isn’t any better, in fact, it’s worse. And there’s a real imperative based not only on adoption but on consumer behaviour: there’s little patience on the part of users to put up with sites that don’t work on their phone.
Everything we know is changing - how we live, communicate, entertain and inform ourselves. The new reality is fast, disruptive and constantly shifting with the pace of technological innovation.Google has been a significant disruption to the way people understand an navigate the web. It started with a couple of college students who didn't get along. Larry Page and Sergey Brin met at Stanford University, Sergey was in with a group of students who were assigned to show Larry around. The two graduate students in computer science argued about everything and anything. The two never agreed on anything, no matter what the topic was. The pair had strong opinions and divergent viewpoints, which would lead them to solving one of computing's biggest challenges, how to retrieve information from a massive set of data. Larry and Sergey begun collaboration on a search engine in January 1996 called BackRub. Really a link analysis tool and in 1998 they opened the doors to Google.
Myspace was founded in 2003 and was acquired by News Corporation in July 2005 for $580 million.From 2005 until early 2008, Myspace was the most visited social networking site in the world, and in June 2006 surpassed Google as the most visited website in the United States.In April 2008, Myspace was overtaken by FacebookIn 2011, Justin Timberlake acquired Myspace for $35M,
Mark needs no introduction.
Twitter was created in March 2006 by Jack Dorsey, Evan Williams, Biz Stone and Noah Glass and by July 2006, the site was launched. The service rapidly gained worldwide popularity, with 500 million registered users in 2012, who posted 340 million tweets per day. The service also handled 1.6 billionsearch queries per day.Twitter is now one of the ten most visited websites, and has been described as "the SMS of the Internet. This is Dick Costolo, current CEO, smiling all the way to the bank. In fact Twitter IPO’d on November 6th opening at $45.10 and peaking at $50USD at the end of the day. Who knew 140 characters would be worth so much.
Path is a social networking-enabled photo sharing and messagingservice for mobile devices, launched in November 2010.The service allows users to share with their close friends and family up to a total of 150 contacts The company began with an iPhoneapplication and a website and released an Android and iPad version later.
Pinterest is a pinboard-style photo-sharing website that allows users to create and manage theme-based image collections such as events, interests, and hobbies. Then Instagram, Flickr and SnapChatSocial Media taps into human behaviours, people love to create, share and feel like they are part of something
Time is short. There is a new global generation growing up today who have never known a world without smartphones and high speed digital connections. They are a living challenge to all of us to rethink the way we do business. So think big, think new and most importantly - think quick.The future is now.
a fusion of social and business networks that fosters.......
a fusion of social and business networks that fosters.......
a fusion of social and business networks that fosters.......
connecting our people, communities and information to revolutionise the way we work
connecting our people, communities and information to revolutionise the way we work
connecting our people, communities and information to revolutionise the way we work
Steve’s been reading about Office 365 – he’d love to learn more and get some experience in the area
He’s pretty sure there’s an Office 365 project somewhere so he starts by going there – but everyone’s busy working on a Proposal and there’s nothing to be seen….
So they he searches in the portal to see what’s out thereAll he finds is noise – Microsoft has a wonderful knack of naming their products after everyday use words!
But in amongst the results he spots there’s an Office 365 tag – he follows that to find….
There’s an Office 365 course running right now….
…and by the looks of it Josh is already on itHe’s been busy putting all his learning to good use… he’s an active community member, regularly updating his blog, running events and tagging documents and links of interest for himself and other people
…and by the looks of it Josh is already on itHe’s been busy putting all his learning to good use… he’s an active community member, regularly updating his blog, running events and tagging documents and links of interest for himself and other people
…out of curiosity he looks at who else has subscribed to the tag….and finds a whole community of people in the organisation with the same interestHe finds projects, proposals, documents and all sorts
He notices Jacinda’s going to another training event – and she’s online….
He get’s on the course and get’s accredited
He get’s on the course and get’s accredited
… Andrew’s just pitched an Office 365 job to a client and is looking for team members
Happy Steve
What we tell our clients…..
What we tell our clients…..
What we tell our clients…..
Include 90%+ repeatable stat.
Most organisations KNOW that Employee Engagement is important – and yet as we’ve just shown most employees aren’t engaged… why?