There are three levels of managers - top-level, middle-level, and frontline managers. Top-level managers focus on long-term organizational concerns and stability. Middle-level managers act as a go-between the higher and lower levels, overseeing departments. Frontline managers are responsible for supervising day-to-day activities. Managers have nine roles that include leader, liaison, spokesperson, and decision-maker. Successful managers require conceptual, human, and technical skills.

1. Functions, Roles and
Skills of a Manager
By: Regina M. Silverio

3. Top-Level
Managers
(Corporate
Managers)
Middle-Level
Managers (Tactical
Managers)
Frontline Managers
(Operational Managers)
The general or strategic managers
Who focus on long-term organizational
Concerns and emphasize the organization’s
stability.
Are tactical managers in charge of the
Organization’s middle level or department.
To act as go-between higher and lower
Levels of the organizations.
Known as the operational
Managers and are responsible
For supervising the organization’s
Day to day activities.

4. Managerial Roles according to Mintzberg
• Leader
• Liaison
• figurehead
Interpersonal
• Spokesperson
• Monitor
• disseminator
Informational
• Disturbance handler
• Resource allocator
• Negotiator
• entrepreneur
Decisional or
Decision-
making

5. Managerial Skills
Conceptual
skills
• Enable managers to think of possible solutions to complex problems.
• Ability to visualize abstract situations, they develop a holistic view of their
organization and its relation to the wider external environment surroundings.
Human
Skills
• Enable managers in all level to relate well with people.
Technical
skills
• Important for managers for them to perform their tasks with proficiency with the
use of their expertise. Employ varied techniques and tools to be able to yield
good quality products and services for their company.