The document discusses the opportunities for food service companies to promote sustainability and organic practices to build customer loyalty. It notes that consumers increasingly care about food choices that are healthy, local, and environmentally-friendly. While some consumers will pay a premium for sustainable options, most will only choose them if widely available at mainstream prices. The document outlines strategies for companies to communicate their sustainable practices through certifications or their own marketing efforts. It emphasizes the importance of transparency and exceeding customer expectations on sustainability.