The document discusses operational excellence in business. It defines operations as the routine manner in which business activities are conducted. Excellence is pursuing perfection through building organizational capabilities to face market challenges. Operational excellence is needed today for profitability, customer satisfaction, and employee productivity. The advantages include facing challenges confidently, providing excellent customer experiences, and increasing productivity. Steps to achieve operational excellence include defining goals aligned with vision, building necessary capabilities, setting systems and processes, and monitoring and controlling deviations. It also discusses implementing operational excellence either independently or with help from the consulting organization that authored the document.

1. Operational Excellence
in
Business
By
Neelesh V. Sakhardande
Business Operations & People Productivity Consultant
www.skillsandcapabilities.com
Our Books @ AMAZON.COM

2. Content
Sr. No.
Topic
1
What is Operations ?
2
What is Excellence ?
3
The Need
4
Advantages
5
Steps to Operational Excellence (OE)
6
Basic needs for OE
7
Plan of Implementation
8
About Us
9
Founder Speak
www.skillsandcapabilities.com

3. What is Operations ?
Operations can be defined as a routine manner in
which set of business activities are conducted.
Many a times these styles of conducting business
operations are traditional and, hence, undisputed.
Every business has to gear up its operations to
meet the market challenges.
www.skillsandcapabilities.com

4. What is Excellence ?
Excellence is not Perfection. It is a pursuit towards
Perfection.
Perfection is by itself momentary. What is perfect at this
right moment may become imperfect the next moment.
Excellence is about building the organizational capability
to face the market challenges and needs.
www.skillsandcapabilities.com

5. The Need
Operational Excellence (OE) is the need of
today’s competitive market place.
Your Organization needs to be alert and vigilant
to market dynamics.
Absence of this
effort can have
serious effect on :
• Profitability
• Customer Satisfaction
• Employee Productivity
www.skillsandcapabilities.com

6. Advantages
Operational
Excellence
system :
• Is awake and vigilant all the times
across your organizational span
of activities.
• Keeps you alert about any loss of
focus from the organization’s
objectives
www.skillsandcapabilities.com

7. Advantages
Operational
Excellence
(OE)
energizes
you and
your
organization
to :
• Face market challenges
confidently.
• Provide the Best Experience to
your customer pre & post the
sale.
• Generate Customer Loyalty
leading to re-purchases and
references.
www.skillsandcapabilities.com

8. Advantages
Operational
Excellence
• Build a positive Brand image
(OE)
and Good-Will in the market.
energizes
• Increase Brand awareness.
you and
• Achieve Vendor appreciation
your
and co-operation.
organization
to :
www.skillsandcapabilities.com

9. Advantages
Operational
Excellence
(OE)
energizes
you and
your
organization
to :
• Build better Employee
satisfaction on-the-job leading to
• Better Performance through
Improved Productivity
• Enhanced Contribution to
Organizational Objectives
• Higher Loyalty & Reduced
Attrition
• Growth
www.skillsandcapabilities.com

10. Advantages
This list of
advantages is :
•Only Indicative
•Not Exhaustive
You might be able to build many more
advantages of Operational Excellence as you
understand it and also implement it in your
organization.
www.skillsandcapabilities.com

11. Steps to OE
1. Define a clear Organizational
a) Vision
b) Mission
c) Values & Principles
2. Create Goals and Objectives in line with the
Organizational Vision.
3. Define and build the necessary capabilities to achieve
the goals, objectives, and, hence, the Vision.
www.skillsandcapabilities.com

12. Steps to OE
4. Set-up relevant Systems & Processes
5. Design Monitoring systems to ensure best,
honest, precise, & consistent use of the well
established organizational systems.
6. Set-up effective Control mechanisms to
handle deviations, non-conformities, and
inconsistencies.
www.skillsandcapabilities.com

13. Steps to OE
7. The Monitoring system should always be :
a)
Un-biased
b)
Transparent
c)
As objective as possible
d)
Easy to follow and implement
e)
Effective and dependable
f)
Cover all levels in the organizational hierarchy
g)
Respected at all levels in the organizational hierarchy
h)
Evaluated & Modified periodically
www.skillsandcapabilities.com

14. Steps to OE
8. The Control system should be always:
a) Un-biased
b) Transparent
c) As objective as possible
d) Bold & Quick
e) Swift & Flexible
f)
Effective and dependable
g) Evaluated & Modified periodically
www.skillsandcapabilities.com

15. Steps to OE
9. Get a Staff Buy-in:
a) Recruit effectively
b) Communicate with the staff
c) Use the right person in the right place for better
and effective performance
d) Encourage adherence to systems & processes
e) Motivate regularly & periodically
f) Reward the performers
www.skillsandcapabilities.com

16. Basic Needs for OE
1. Management’s commitment.
2. Allowing time for the systems & processes to
mature and be part of routine.
3. Aim for Perfection but be comfortable with
Im-Perfection.
4. Face challenges & hurdles confidently.
5. Changes of all types and in various areas
should be expected.
www.skillsandcapabilities.com

17. Plan of Implementation
1. Operational Excellence is a continuous
process.
2. It is like an Anti-Virus software in your
computer.
3. Like any effective Anti-Virus, your
organization’s Operational Excellence system
has to be awake and vigilant all the time
across your organizational span of activities.
www.skillsandcapabilities.com

18. Plan of Implementation
4. There are two phases of implementation:
a) Design & Build the OE System.
b) Operate the OE system as a routine.
www.skillsandcapabilities.com

19. Plan of Implementation
5. You have 2 Options :
a) Do it Yourself :
i. Follow the steps in the previous slides of this
presentation.
ii. Plan every step well and implement it.
iii. You can write to us for FREE inputs at any
specific stage in case you need help.
www.skillsandcapabilities.com

20. Plan of Implementation
5. You have 2 Options :
b) We Do it for You :
i. You can write to us about your need &
requirement.
ii. We will take care of the planning and effective
implementation in collaboration with you.
iii. We will Build, Operate, & then Transfer the
system to you.
www.skillsandcapabilities.com

21. About Us
Skills and Capabilities (India) is a business
consultancy offering services in:
1. Business Operations excellence
2. People Productivity development
3. Other areas for optimizing performance
of company’s resources
4. You can have more details at
www.skillsandcapabilities.com

22. Founder Speak
• Neelesh V. Sakhardande [Founder-Skills And Capabilities (India)], has
several years of intense experience in Sales, Marketing, Strategy
formulation, & overall Business Management in various sections of
organizations of repute.
• He strongly believes that:
–
–
–
–
–
–
Planning is an art which can be taught if the learner has the conviction to learn.
Planning is a habit which will discipline the way one thinks.
A business can be successful if planned well.
Every individual can make a difference if utilised correctly.
Life at work has to be and can be full of fun and satisfaction.
Success and failures should be credited to the account of the concerned members in
the right proportion of contribution to build confidence in the justice of the
organizational system.
• Click here for his book “Uncompromise Your Actions to Optimize your
Performance” on AMAZON.COM
www.skillsandcapabilities.com

23. *
Thank-You
for
Investing your Time
in this Presentation
We welcome your inputs. Write to us at:
info@skillsandcapabilities.com
***** All the Best *****