The document is a presentation from a management trainee at PT Trakindo Utama Banjarmasin Operations. It summarizes the company profile, parts counter sales operations, PS sales operations, parts warehouse operations, and service operations. It also analyzes key performance indicators showing 3.14% non-returnable items by value for parts counter sales. The presentation identifies counter double processing as a major reason for returns and proposes improvements to the counter order processing workflow to reduce errors.

1. PT Trakindo Utama
Banjarmasin Operations
Raden Luanda Angga Darma
Management Trainee 31
Management Trainee Development Program
Management Trainee Development Program
“Creating Highly Competent People…”

2. Presentation Map :
• Company Profile
• Parts Counter Sales Operations
• PS Sales Operations
• Parts Warehouse Operations
• Service Operations
• Business Case
• Recommendation
Management Trainee Development Program
“Creating Highly Competent People…”

3. Management Trainee Development Program
“Creating Highly Competent People…”

4.  Company Address :
Jl. Jend. A. Yani 155 A, Km 3,5 Banjarmasin,
South Kalimantan. Zip code : 70235
 Company Contact :
Phone : (0511) 325 1167, 325 1170
Fax : (0511) 325 0234
Management Trainee Development Program
“Creating Highly Competent People…”

5. Employee Demographic Per April 2011
Management Trainee Development Program
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“Creating Highly Competent People…”

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9. Start
Customer Display Parts Customer Create Proforma
enquiries price & stock approve ? invoice by
availability Counterman
(DSPPCAVL)
Stop payment ?
Create Official Receipt by Cashier and
End Supply Parts release shipping list
Management Trainee Development Program
“Creating Highly Competent People…”

10. Management Trainee Development Program
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11. Review Call
Plan by PS Sales
Supervisor
Yearly / Weekly Call Plan
Sales
Preparation
Process/activities
Data Base Review & Approve Market Info
Sales Information Report by PS Sales Gathering
Supervisor
Management Trainee Development Program
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15.  Foreman approval in terms of borrowing tool by technicians still not
well documented due to busy from the foreman which has been
taking care of many technician.
Management Trainee Development Program
“Creating Highly Competent People…”

16.  It is better if the approval of the competent authority in terms of
borrowing tool by the technician can be well documented. So as not
to disrupt the activity of the Foreman, then the approval can be
delegated to the leader in the field or in workshop.
Management Trainee Development Program
“Creating Highly Competent People…”

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19.  If viewed in terms of Warehouse layout, the Warehouse layout of
PTTU Banjarmasin has one door that is the same used for
receiving activity and delivery activity.
Management Trainee Development Program
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20.  In terms of the use of lifting equipment machine, the warehouseman
still uses an indoor forklift for outdoor lifting activities. This can cause
the wheels of the forklift to be easily damaged.
 There are still some Hose that are stored without
equipped with a plug or cap.
Management Trainee Development Program
“Creating Highly Competent People…”

21.  It is better if the door is used for receiving activity made
separately with a door that is used for delivery activity in the
warehouse. This will make easier the management of entrance
and exit of the parts.
 It is better if the warehouseman uses an indoor forklift only for
indoor lifting activities. This is done to make the life of the tire is
maintained.
Management Trainee Development Program
“Creating Highly Competent People…”

22. It is better if some of the hose which have not previously been
equipped with cap or plug, started to come with cap or plug.
This is done to prevent the introduction of contaminant into
the hose.
Management Trainee Development Program
“Creating Highly Competent People…”

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24. Business Case
Business Case
Key performance indicators (KPI) Per June 2011 for Parts Counter Sales In PTTU
Banjarmasin showns that Non Returnable Items By Value is 3.14%. PT Trakindo Utama
(Head Office) have determined counter sales process flow in SOP for counter sales daily
operation, but from KPI we know that the result is not maximum. Still there are faults that
happens in the process which do by counter sales.
Opportunity Statement
Opportunity Statement
By doing this analysis, it’s expected there will be improvement in counter sales process,
non - returnable items will be reduced, Counter sales productivities will be increased, and
increase customer satisfaction.
Management Trainee Development Program
“Creating Highly Competent People…”

25. We need to reduce the value of those
parameter
Management Trainee Development Program
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26. Measurement Step
Measurement Step
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27. From Parts Counter Sales
Biggest
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28. From Service Department
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29. Explanation…
From the table above, major reason that cause Counter parts
return are :
 Counter Double Process
Counter double process happen because counterman processed
order twice into system.
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30. Counter Order
Processing
Before processing purchase order(PO) from
Before processing purchase order(PO) from
customer, counterman has to to review the
customer, counterman has to to review the
PO using DBS (DSPPCAVL or DSPMSPTI)
PO using DBS (DSPPCAVL or DSPMSPTI)
to check whether the PO has been processed
to check whether the PO has been processed
or not.
or not. ‘Processed Stamp’ directly
‘Processed Stamp’ directly
and put itit in the ‘processed
and put in the ‘processed
rack’
rack’
Management Trainee Development Program
“Creating Highly Competent People…”

31. Management Trainee Development Program
“Creating Highly Competent People…”