The document outlines the roles and responsibilities of operations managers, emphasizing their crucial functions in transforming inputs into outputs of greater value. It also details various aspects of operations management activities, including strategy, forecasting, production planning, quality assurance, and supply chain management. Additionally, it addresses the relationship between competitiveness and productivity, noting how these factors impact a nation's ability to succeed in international markets.

1. Operations and
Competitiveness
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2. 1-2
What Do Operations
Managers Do?
 What is Operations?
 a function or system that transforms inputs into outputs of
greater value
 What is Operations Management ?
 Refers to the activity, decisions and responsibilities of
managing the resources which dedicated to the production
and delivery of products and services
 What is operations manager?
 Who are responsible for overseeing and managing the
resources that make up operations function.
 The operations function is also responsible for fulfilling
customer requests through the production and delivery of
product and services.

3. 1-3
 Physical: as in manufacturing operations
 Locational: as in transportation operations
 Exchange: as in retail operations
 Physiological: as in health care
 Psychological: as in entertainment
 Informational: as in communication
Transformation Process

4. 1-4
INPUT
•Material
•Machines
•Labor
•Management
•Capital
TRANSFORMATION
PROCESS
OUTPUT
•Goods
•Services
Feedback
Operations: A system or function that transform input into
output of greater value.

5. 1-5
Operations Function
 Operations
 Marketing
 Finance and
Accounting
 Human
Resources
 Outside
Suppliers

6. Operations Management
Activities
 Strategy
 Forecasting demand for product and Services
 Production Planning and Scheduling
 Ensuring Quality
 Product and Services
 Process and technology
 Facilities
 Project Management
 Managing Supply Chain

7. Operations Management Activities
 Strategy
 Strategy is a common vision that
unites an organization, provides
consistency in decisions and
keeps the organization moving in
the right direction

8. 1-8
Operations Management Activities
 Forecasting
demand for
product and
Services
 Provide accurate estimates of
demand to make product
decision.
 Forecasting involves different
methods and quantitative
techniques.

9. Operations Management Activities
 Production
Planning and
Scheduling
 Capacity and aggregate
Planning
 Inventory Management
 Enterprise resource
planning
 Just in time and Lean
production
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10. Operations Management Activities
 Ensuring
Quality
 Ensure statistical quality control,
improving customer service and
managing human resource.
 Topics involves Statistical
process control, Quality
Management, HRM in
Operations Management
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11. Operations Management Activities
 Product and
Services
 Converting customer
requirements to product or
service
 Determining the desired
level of quality
 Selecting Materials
 Evaluating production cost
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12. Operations Management Activities
 Process and
technology
 Create value for customer,
shareholder or society
 Coordinate function, people
and organizations
 Planning for acquiring
materials, determining job
skill, equipment and
technology required.
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13. Operations Management Activities
 Facilities  Process designed physically
and laid out in an effective
manner
 Product and service delivered
as efficient as possible.
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14. Operations Management Activities
 Project
Management
 Break down complex
processes
 Schedules activities
 Ensure project
completion time
 Project budget
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15. Operations Management Activities
 Managing
Supply
Chain
 Producing and delivering a
product or service from
supplies to the customer.
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16. 1-16
Operations Management
and E-Business
Categories of E-Commerce
BusinessConsumer
Business Consumer
B2B
Commerceone.com
B2C
Amazon.com
C2B
Priceline.com
C2C
eBay.com

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Competitiveness and
Productivity
 Competitiveness
 degree to which a nation can produce goods and
services that meet the test of international
markets
 Productivity
 ratio of output to input
 Output
 sales made, products produced, customers
served, meals delivered, or calls answered
 Input
 labor hours, investment in equipment, material
usage, or square footage

18. Operations–Oriented Barriers to Entry
 Economies of Scale
 Capital Investment
 Access to Supply and Distribution
Channels
 Learning Curve
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19. 1-19
Measures of Productivity
Competitiveness and
Productivity (cont.)