1. CUSTOMER SERVICE
SOFTWARE DESIGN
Name: ODS inet.eu
0110-1001-00
www.onl
Purpose: Cross sales 11-0001-1000
0010-0111-11
Design No: 211085/2010
How many
customers are watching
your commercials?
Today in many customer waiting areas, the customers are
watching commercials. Do they really watch them?
Even if you are using already or just planning to introduce LCD or Plasma screens, on
which commercials will run, the question is just:
„How the operation of the whole system will be efficient?“
„Will I have a return on investment?“
„How the commercials will reach their objective?“
„Is my sales going to grow?“
The customer´s stimulus threshold is getting
higher and even if we admit it or not, the customers
become bored of the commercials running in an
endless loop. How can these commercials even so
stimulate the sales?
The ODS ( ONLINET DIGITAL SYSTEM )
integrated with the ONLINET queue management
system helps, in sticking your customer´s eyes to
the screen, play a content in which they are
interested into and bringing much more new
orders to you.

2. www.onlinet.eu
Recommendation
Banks, Building societies
Insurance companies
Telecommunication companies
Mobile, internet, cable tv suppliers
Fashion stores
Beauty shops
Cinemas, theatres, concert halls
Features and Travel agencies, tourist information points
City and District Councils, Registry offices,
advantages Tax, Custom and Revenue Offices
Solicitor and Notary Public offices
Malls, Supermarkets,
Stick to the screens Store chains
The customers become indifferent towards the Restaurants, bars, pubs
commercials running on an endless loop . The ONLINET Educational institutions
ODS system makes possible, that beside commercials, Real estate agencies
ticket calling and other information (e.g. exchange rates,
announcements, news) to be displayed on the same Conference and sport centers
screens. The customers eyes will surely stick to the
screens.
Targeted messages
Using the ONLINET ODS system, the
commercials can be played automatically in an order that
covers the actual needs of your customers. In this way,
your messages, commercials will have bigger effect,
creating higher sales impulses.
Central management and statistics
The creation of playlists, timings for
commercials, videos or images and sending them to even
multiple locations, can be done from a central location.
Statistics will be created about the frequency and timing
of the content that was played, separately for each
location. That could join the queuing system statistics,
giving a clear picture of the results of a specific campaign.
2 ONLINET ODS Customer Service system

3. www.onlinet.eu
Technical
specification
Components: OMS - ONLINET MEDIA SERVER (hardware)
OMM - ONLINET MEDIA MANAGER (software)
Playable formats: PC video formats(video playlist)
PC picture formats (picture slideshow)
Animated presentations
Direct VHS/DVD/Bluray play (even in HD quality)*
Display of TV channels*
Information display: Display of the last 3-5 ticket numbers called
Display of new call in a separate window
Warning sound when a new customer called
Even 4 tickers at the bottom of screen
Company logo, image, colours and fonts
Setup options: Creation branch groups
Creation of screen, panel and ticker groups
Creation of campaign and campaign groups
Creation of playlists
Define „expiry terms“ for playlists
Statistics: Media content that was played
(by branch, by screen, by period of time)
Detailed data for campaigns and campaign groups
Monitoring: Currently playing media content
Current screen status
Current status of campaigns and campaign groups
Alerts on reaching preset limits
Design functions: Size of panels and tickers
Colour palette for panels and tickers
Font type for panels and tickers
Possibility of displaying automatically data received online
* Some restrictions may apply
DESK TICKET
GREENPOWER Desk Ticket NAVIGATOR BANK
The alternative energy
supplier 07 124 07 124
12 245
12 245
03 148
03 148
WE BUY USD 208.22 CHF 211.13 EUR 275.43 GBP 312.07
WE SELL USD 217.32 CHF 224.41 EUR 285.73 GBP 320.11
ONLINET ODS Customer Service system 3

4. www.onlinet.eu
Accessories and Related
options solutions
OMS - ONLINET MEDIA SERVER Customer management
Branded PC models, that allows even Customer Services efficiency increase
a 24h operation. Stores multimedia materials. Monitoring and statistics
We recommend: Queue Management System
OMM - ONLINET MEDIA MANAGER
A multi-functional application that allows the play, Solution offering a 24h opening
the scheduling and refresh of multimedia materials Interactive information for passers-by
stored on the server. We recommend: Interactive window display
LCD/Plasma screens Automated customer information
32" - 37" - 42" standard or custom sizes on request Automated transactions
We recommend: Information & Self-service
Ceiling and wall mounting support, kiosk
floor stand
Front and back aluminium cover
Wooden frame
Uniquely designed frame or cover Related
services
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Spare parts supply
Operation
Custom development and design
Integration to existing IT systems
Warranty
Benefit from our SAS (Software Application Support)
service and receive free version upgrades and free
maintenance and support for your software.
In case of a continuos support: LIFETIME WARRANTY.
4 ONLINET ODS Customer Service system