3. Operating a Customer Service
is like
controlling an airport.
The information, direction and service of the passangers is a serious duty, which would be
impossible in our days without developed technology and automatized processes. The efficient work of the
staff, the fast and accurate service is only possible with these. Without planning, without supervision,
control and leading of the processes, the catastrophies would be inevitable.
Who leads your company?
YOU or the circumstances?
Would you like your clients to be satisfied and loyal? Would you like your staff to bring a higher
performance in a more calm environment, having greater motivation? Would you like to know exactly your
staff´s performance, what your customers are interested in and what is their opinion? Would you like your
Customer Service to be the first line of your sales, bringing in more customers?
We invite YOU in the control tower of your company.
Take a full control TODAY!
Gábor Reiser
Owner
Ádám Wortmann
Owner
Tibor Marczali
Owner
3
4. „ We work hard to get and keep
the trust of our customers. In many
„
cases, the Customer Service is the place
where is decided if our efforts will reach
their objective or not. ONLINET does a lot
to reach them.
Ferenc Halász – campaign manager
Vodafone Hungary
Boarding pass
4
5. Who we are?
ONLINET Group is one of the European leading experts of Customer Service and Front
Office systems. The company designs, manufactures, sales and operates its systems since
2001. Our solutions are widely used in the Banking/Finance, Telecommunication, Retail,
Healthcare, Public, Hospitality, Government, Education and Transport market sectors.
Products Activities Services
Queue Management System Design Consulting
Information and Self-service Manufacturing Installation, implementation
kiosk Software development Maintenance
Digital poster Sales Product support
Interactive window display Project management Remote supervision
Digital Signage Service Spare part and consumables
Customer Service softwares supply
Operation
Custom design/development
5
6. „ The MKB Bank is a stably
growing XXI. century financial
„
institutions. Today, our operation and
success would be impossible without
ONLINET.
András Sebõk – IT Deputy Director
MKB Bank
Passenger information
6
7. Milestones
2001 2007
ONLINET incorporated British and Bulgarian subsidiaries incorporated
Ranked 24th as the fastest growing technology
2003 companies in Central Europe (according to
Installation of Queue Management Systems in the Deloitte Technology Fast 50)
Customer Services of the first clients with a nationwide
branch/shop network (Vodafone, ELMÛ) 2008
Polish subsidiary incorporated
2004 New technology partners:
Installation of Queue Management Systems in the CISCO, Hewlett-Packard, 3M
Customer Services of the first banks (Raiffeisen , CIB) Ranked 6th as the fastest growing technology
companies in Central Europe (according to
2005 Deloitte Technology Fast 50)
Growing distribution network in many European,
Middle East and African countries. 2009
Czech subsidiary incorporated
2006 Installation of digital signage solutions in the
Romanian and Russian subsidiaries incorporated Hungarian branches of Raiffeisen Bank
ISO 9001 certification (LCD screens, Cisco media players)
Ranked 2nd as the fastest growing technology
companies in Central Europe, in the „Rising star” 2010
category (according to Deloitte Technology Fast 50) Deployment and management of the biggest
project in ONLINET´s history: the installation of
Queue Management System and Digital Signage
systems in 50 consulates of Romania all around
the world, from Washington to Tokyo.
7
8. „ Onlinet really understands
new market needs and also realized that
„
innovation can turn "simple" products
into an effective IT solution.
László György - Managing Director
Cisco Hungary
Check-in
8
9. Facts and figures
Our systems operate in more than 1,200 Customer Services worldwide.
Approximately 500,000 customers interact daily with the solutions provided
by the ONLINET Group.
Our Queue Management Systems eases the day-to-day work of more than
15,000 members of staff.
Our ticketing terminals each day use approximately 40 km of recycled thermal paper.
At the moment we provide fail-safe operations for almost 16,000 counter
displays and 1,700 central displays worldwide.
ONLINET Group trades through our subsidiaries in 7 countries and our solutions
can be found on 4 continents.
Our team has 60 members.
“Every second Queue Management System out of Hungary’s total of around
1,000 units, comes from ONLINET.” (22.03.2007, 11:10, Source: Avantgarde Group)
9
10. „ Our health is as much important
as our finances - I said to myself, looking
„
at the queue management system used
in banks. I found ONLINET as the
developer of the most reliable system on
the market.
Levente Harmatha - Managing Director
Sipo Pharmacy Network
Security check
10
11. Certificates
ISO-9001:2008
CE
RoHS
Technology partners
CISCO
3M
HEWLET-PACKARD
IBM
PANASONIC
MICROSOFT
Awards
Hungarian Design Award
Deloitte Technology Fast 50 CE
Deloitte Technology Fast 500 EMEA
11
12. „ The ONLINET queue
management system will increase the
„
efficiency and the quality of service of
our hospitals.
Daniel Murenzi- Head of ICT Department
Ministry of Healthcare, Rwanda
Boarding gates
12
13. Subsidiaries
Bulgaria
Czech Republic
Poland
Romania
Russia
United Kingdom
Distribution network
Europe
Middle East
Africa
Installed systems
Europe
Asia
Africa
North America
13
14. „ That company which does not
change with the circumstances and the
„
needs of the customers, cannot stand.
Only these companies survived the
economic crisis. ONLINET is one of them.
Robert Sweo - professor
University of Central Florida, United States
Regular passengers
14
15. Some of our clients
Hungarian International
Raiffeisen Bank Vodafone
Allianz Bank & Insurance Societe Generale Group
MKB Bank Erste Group
Budapest Bank GE Money Group
FHB Bank DSK Bank
Generali Insurance Jordan Ahli Bank
Uniqa Insurance Banca Intesa Group
Vodafone Arab Bank
Invitel Dubai Development Board
T-Kábel Guldborgsund-Denmark Citizen Service
ELMÛ-Electricity Works Belarus Bank
ÉMÁSZ- Electricity Works Trade Capital Bank
Budapest Gas Works CEZ – Electricity Works
15
16. „ One of the fastest growing
Hungarian technology companies is
ONLINET …
Népszabadság
The companies could keep their
clients loyal much easier using a system
that collects more and more succeses.
Budapest Business Journal
company into an international
corporation.
Vállalkozás Online
„
ONLINET get into the spotlight
by turning quickly from a garage
Media
16
17. Where you could read or hear about us
Hungarian Media Foreign Media
Budapest Business Journal Digital Signage Today
Computerworld Kiosk Marketplace
Figyelõ Self Service World Magazine
Gazdasági Rádió Retail Customer Experience
Haszon Magazin NBJ
Hardware OC The New Times
Informed All Africa
Ipari Hírügynökség
Kisalföld
Magyar Hírlap
Magyar Narancs
Népszabadság
Prohardver
Vállalkozás Online
Világgazdaság
17
18. INFORMATION IN A TOUCH
Hungary
www.onlinet.hu
Bulgaria
www.onlinet.bg
Czech Republic
www.onlinet.cz
Poland
www.onlinet.co.pl
Romania
www.onlinet.ro
Russia
www.onlinet.ru
Slovakia
www.onlinet.sk
United Kingdom
www.onlinet.co.uk
www.onlinet.eu
