1. QUEUE MANAGEMENT SYSTEM
DESIGN
Name: EZ-Q inet.eu
www.onl
Purpose: Increase efficiency
Design No: 21406/2010
Being efficient is a
big challenge.
Take it EASY!
Operating a Customer Service is not a simple job.
Operating it efficiently is a real challenge.
But how a Customer Service could be efficient?
If the customers didn´t perceive their
waiting times as an eternity.
If the staff´s productive work is
recognized and awarded.
If the managers have full control
over the operation.
The EZ-Q system creates the perfect
environment in your Customer Service,
which enables you to care about a single
thing: your customers.

2. www.onlinet.eu
Recommendation
Pharmacies
General and private medical centres
Dentists
Beauty-shops, solarium-shops,
hair dressers
Real-estate agencies
City councils, District councils, Housing
Features and associations, Tax-Revenue-Custom offices
Universities, Colleges, Language Schools
advantages Lawyer & Legal Advisor Offices, Job Centres
Medium Bank and Building Society branches
Self-service and fast food restaurants ,
Modular design small and medium sized shops
The EZ-Q system follows the growth and Galleries, Museums, Exhibition Centres,
changes in your organization. Extending the system with Conference and Event organizers
one or more desks, replacing the LED based central
Indoor playhouses, Amusement Parks,
display with LCD screen or integrating a new software
module among the others, is not a problem anymore. Sport Arenas
Replacing the service names on the ticket dispenser or
changing the information on the tickets, can be a daily
routine.
EZ-to-use
The simple pushbutton design and the clear
listing of services makes the EZ-Q an easy-to-use
queuing system. In this way, the elders and those who are
unfamiliar with the usage of IT products, will use it
confidently, without stress or embarrassing feeling.
Low operation costs
The ticket dispenser of the EZ-Q system, uses an
economical paper roll, that allows the printing of 1300 to
2400 tickets/roll*. The softwares related to the queuing
system, despite to the frequent practice of other
companies, has a licence that allows unlimited number of
users in a single location**.
* depending on the length of the ticket
** excluding the CDS Desk, staff software terminal
2 EZ-Q Queue Management System

3. www.onlinet.eu
Technical
specification
Control board: Control board with 10 foil based pushbuttons
List of services or products displayed with a standard design
Printer: 3" thermal printer
Paper roll type and size : Thermal paper, length: 130m, width: 3”
Average number of tickets per roll: 1300/paper roll (in case of a 10cm long ticket)
Printer power supply: 23V DC
Built-in PC as local server: HP thin client technology
External housing and colour: Alloy/metal case, grey
Recommended max. nr. of cashiers/advisors: 20
Recommended max. nr. of tickets printed daily: 3000
Sizes:
Height: 1390 mm
Depth: 380 mm
Width: 300 mm
Control board (WxD): 295x415 mm
Base (WxD): 300x420 mm
EZ-Q Queue Management System 3

4. www.onlinet.eu
Accessories and Related
options solutions
Central LED based display Higher number of cashiers/advisors
Displays the ticket numbers, counter numbers and Higher number of daily printed tickets
the directions to the cashiers Touchscreen ticket dispenser terminal
We recommend: Multi-Q Queuing System
Central LCD/Plasma display
Displays ticket numbers, counter numbers, Digital poster
commercials and various other information Interactive window display
Information & Self-service kiosk
Counter display We recommend: Digital Signage solutions
Displays the ticket number called by the cashier
More competitive price
Software terminal for cashiers/advisors Purely software based solution
Complex cashier/advisor tasks and functions We recommend: Hardware-free Queuing System
(requires a PC workstation at the cashier point)
Ticket editor software module
Helps creating tickets with your own design,
including several fields of various information.
Statistics and monitoring software modules Related
On-line monitoring plus historical data analysis and
statistics related to the customers, the administration
process and employees. services
Custom coloured housing
Consulting
Voice calling software module (customizable) Site survey, planning
Calls the next customer in the queue, using pre- Installation, commissioning, training
recorded, human voice based, audio material. Maintenance, remote support, repairs
Paper roll and spare parts supply
Operation, statistics and data analysis
Custom development and design
Integration to existing CRM or Front-Office systems
Warranty
Standard warranty: 1 YEAR
In case of a maintenance and support contract, even
LIFETIME WARRANTY.
4 EZ-Q Queue Management System