1. CURRICULUM VITAE
Tushar S Khaire
Address – Sr. No. 103, Yerawda,
Gandhi Nagar, Airport road,
Pune – 411006.
Mobile – 8055860404
E-mail: tusharkhaire9@gmail.com
Career Objective:
To work in an organization, where innovation and excellence is the way of life, where my full potential will be explored and where I will
expand the scope for growth.
Skills and Experience Summary:
Completed graduation in BA from Pune University. Around 7 year’s 5 Months of work experience in the Insurance & Customer Service
field.
Innovative, Proactive, & Self starter
Excellent leadership, Team-building, Strong Communication and cross-functional skills.
Passion for excellence with eye of detailing to have a significant impact on the business
Professional Experiences
Company Name: Sparsh BPO
Duration: Oct 2007– Apr 2010
Designation: Sr.CSA
Role: Relationship Manager
• Solving Mail/Call Queries of the Customer or any other general queries for BSNL & IDEA Process.
• Handling and managing a team of 10 people.
• To ensure payments are made of the Customer before Due Date for Idea Process.
Professional Experiences
Company Name: VCustomer
Duration: May 2010 – Jan 2011
Designation: Sr.CSA
Role: Relationship Manager
• In V Customer for Videocon DTH process handling Client queries and escalating their details by Mails.
• Handling Escalation calls of HNI Clients.
Professional Experiences
Company Name: Bajaj Allianz Life Insurance Company Limited, Pune
Duration: 27 Jan 2011 to May 2015
Designation: CSR
Role: Relationship Manager (Priority Circle Insurance Consultant’s)
Responsibilities:
• Handling queries of Insurance Consultant’s through Mail & I-Track, Phone
• Providing faster resolution to Priority Circle IC’s Case (Policy Servicing).
• Timely updating IC’s regarding competition.
• Preparing Daily Business Trackers for Priority Circle Insurance Consultants.
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2. Role: Sales Admin Operations (Grievance Cell)
Responsibilities:
• Handling the Queries/Complaints related to competition and Customers.
• Preparing MIS reports and Mail Merging as per requirement of management.
• Chasing the business by promoting the competition.
• Handling Customer complaints, grievances of Insurance Consultants, Making MIS grievance reports of Insurance Consultants.
Professional Experiences
Company Name: Working with Bajaj Finserv
Duration: May 2015 till date
Designation: Junior Officer
Role: Risk Management
Responsibilities:
• MIS Reporting: Prepare and maintain MIS of assigned SAL PL Activities on a Daily basis
a. Preparing Salaried bucket wise resolution MIS-for online and overall products
b. Overdue POS MIS - for online and overall products
c. Femi cases resolution MIS
d. Loss Analysis report Month end reports
• Monthly data management: Preparing back up sheet.
• Collection Bucket management:
a. Preparing policy breach and TTD dashboards and PPTs on monthly basis
b. Assist in preparing Business done report for the month with all variables
• Listing & delisting of companies: End to end management of listing & delisting processes which includes:
a. Thorough verification of company’s MCA status, profile negative news, financial strength of company etc.
b. List, delist or upgrade, degrade company in different categories as per listing parameters
c. Keeping record of listed and delisted companies and publish them to sales team on Monthly basis
• Provide support to sales activities being conducted at Call center (e.g. for Sal line Utilized products-relisting, upgradation of
companies, etc.
Excel Formulae Details
• Pivot as per requirements.
• Vlookup, Sumif, Sumifs, IS(NA), IF(Error), IF(And), Count, Counta, Ranking, Concatenate, Trim, Conditional formatting
Educational Qualification
Examination School/college Board /University
Graduation in BA Poona College Pune University
H.S.C Poona College Maharashtra Board
S. S. C Utkarsha High School Maharashtra Board
Personal Details:
Date of Birth: 12 July 1985
Marital status: Single
Contact Number: 8055860404
Email: tusharkhaire9@gmail.com
The details given above are correct to the best of my knowledge.
Place: Pune
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