The document provides an analysis of the novel "One Night @ The Call Center" by Chetan Bhagat. It includes sections on introduction, key facts, character analysis, plot overview, themes and symbols, interpretations and issues, and bibliography records. The introduction provides background on Chetan Bhagat and an overview of the novel's plot about six call center employees experiencing a difficult night. The key facts section lists details about the novel like publication date and main characters. Subsequent sections analyze various elements of the novel like characters, themes of modernization and globalization, and different interpretations. The bibliography cites several research papers discussing topics related to the novel.

1. One Night @ The Call Center

2.  Presented by.
• Kajal Keraliya
• Nirali Dungarani
• HeervaBhatt
• Zankhana Matholiya
• Jyotiba Gohil
• Charmi Vyas
• Riddhi Joshi

3.  Index
• Introduction
• Key Facts
• Character Analysis
• Plot Overview
• Themes & Symbols
• Various Interpretation and Issues
• Bibliography Records

4.  Introduction
By :-Kajal Keraliya

5.  Introduction
• Chetan Bhagat is an Indian
Author, Screenwriter and
Speaker.. He was born on
22 April 1974.
• Chetan Bhagat is one of
the most popular authors
in the fiction category in
recent times in India.

6. • Famous collections of his works are..
• 1. Five Point Someone (2004)
• 2. One Night @ the Call Center (2005)
• 3. The 3 Mistakes of My Life (2008),
• 4. 2 States (2009),
• 5. Revolution 2020 (2011),
• 6. What Young India Wants (2012) and
• 7. Half Girlfriend (2014).

7. • This Novel is first published in 2005.
• This Story is about Six Call Centers Employees
The 6 call center agents going through the
worst night of their lives, Until a call from God
not only saves their futures, but their lives as
well .
• Setting of the Novel is one night. It was made
into a movie in 2008 with the title HELLO.
Directed by Atul Agnihotri.

8.  Key facts
• By :- Nirali Dungrani

9.  Key facts
• Full title :- One Night @ the Call Center
• Author :- Chetan Bhagat
• Type of work :- Novel
• Genre :- Fiction
• Language :- English
• Date of first publication :- October 2005
• Publisher :- Rupa & Co
• Narrator :- Shyam who narrates the whole story. First
Person Narration - through Shyam’s perspective which
seems to be author’s perspective also.
• Point of view :- The narrator speaks in third person
though occasionally he speaks in first person and voices
his thoughts and feelings

10. • Tone :- Straightforward and mysterious
• Tense :- Past, and present
• Setting (time) :- 21st century
• Setting (place) :- Gurgaon, Haryana.
• Protagonist :- Shyam and Vroom
• Major conflict :- When Shyam and Vroom were
cheated by Bakshi, Priyanka was cheated by Ganesh
and almost all other characters were cheated by
one-another
• Rising action :- Shyam recalls his memory by
hearing the words related with his past relationship
with Priyanka

11. • Climax :- When God interferes in the matter of all
the major characters.
• Falling action :- When all the major characters
changed their mind and tried to hear their inner
call.
• Themes :- cognizance, Nationalism, call from the
God
• Motifs :- Call
• Symbols :- God, knitting the scarf, cigarette

12.  Characters
• By :- Heerva Bhatt

13. Characters
Shyam
Mehra
Priyanka
Varun
Malhotra(
Vroom )
Esha
Singh
Radhika
Jha
Military
Uncle

14. Shyam Mehra:
First of all the author introduces us to Shyam, The
narrator and the most important character of the
book…
Hero of the book along with his close friend Vroom.
The separated family life of the retired Military
Person.
Individual fighting to get peace. He is a person who
lacks self-confidence.

15. Priyanka:
Priyanka- an intelligent and a practical girl who is too
pre-occupied with her mother who was an extremely
important person to her.
For her mother’s sake she had decided to break up
with her boyfriend Shyam and marry NRI Ganesh.
However, things turn out to be different in the end and
Priyanka chooses her love over her mother’s wishes
for the sake of her own happiness.

16. Varun Malhotra (Vroom):
Who loves speed and wheels..
He is the most carefree person in the book.
He stays with his mother.He has a soft corner for his
colleague Esha.
Vroom is the one who saves “Connexions” call center from
a major problem using his skills.
In the end he gets along with Shyam and starts his own web
based company.

17. • Esha Singh:
The fourth character is Esha Singh who wants to become a
model.
She was pretty and had been struggling quite hard to get
modeling assignments but perhaps her short height is a
barrier (obstacle/wall) for her choice of career.
She had slept with a Designer once, to get an offer, who
turned out to be a cheat.
Since that incident she had formed a guilt within her which
was one of the reasons of her not accepting Vroom’s proposal.
In the end she decides to give up her dream to become a
model and continued to work at the call center.

18. Radhika Jha:
The fifth character is Radhika Jha, who stays with her
husband and in-laws.
She had married her husband against her parents’
wishes and had transformed herself completely in
order to adjust herself into an orthodox family.
She had been working very hard to manage her house
and work.
In the end she quits her husband’s family and goes to
live with Esha.Divorce.. Frustration.. Quits..

19. Military Uncle:
Loneliness..Live alone
He works at the call center to earn some
extra money apart from the pension that
he gets.
He had some misunderstanding with his
Son and daughter-in-law but in the end he
realizes his mistake and decides to
apologize and go back to them..

20.  Plot overview and
Compare/Contrast with movie
“Hello”
By :- Zankhana Matholiya

22.  Plot Overview

23.  Compare/Contrast of a novel ‘ON@CC’
with a Film ‘Hello’
Beginning
• Beginning is quite different , book begins with
Prologue while film is with a song ‘Bang Bang’
where Salman Khan introduces and Katrina as a girl
who told the story, both scenes are quite different.
• In film , they are sat in a room while in book it’s the
train.

24.  Similarity in movie and novel
• Nature of boss, Bakshi.
• Vroom’s character is similar in both as frank and
carefree person.
• God’s dialogue.
• The end, we find similarity when Author asks girl
who is she ? Priyanka/ Radhika/ Isha?

25.  Different point in movie and novel
• Agree to listen story with the girl’s condition.
• Military Uncle is not happy, talkative and emotional
in novel but in a film, he talks sometime.
• Priyanka is happy with her decision to marry
Ganesh in a novel but in film she is sad for that.
• Use of flashback techniques are also differs.

26. Train /Helicopter as a symbol
• Place where all class
people travelling
together.
• Common things.
• Only specific to selected
pepole travelling.
• Extra ordinary.

27. • We find many similarities and less differences
because in film some elements of
entertainment is required to make film
popular among audience with songs, and
comic dialogues. Both are totally different
medium of expression and have different
treatment to deal with the same story

28.  Themes & Symbols
• By :- Jyotiba Gohil

29. Themes
Globalizatio
n
Modernizati
on
Human
relation
love, sex or
marriage
Nationalism
Cognizance
Deus EX
Machina

30. • Globalization : -
• Effect of Globalization in call
center
• workers forced to change their
names :-
Shyam Mehra - Sam Mercy
Vroom ( Varun) Malhotra -
Victor
Radhika - Ragima Jones
Esha Singh - Eliza
• Skills and creativity
Americanized
• Not give better Opportunity

31. • Modernization :-
• Issues of young people related to
career, inadequacy , marriage and
Family
• Harshness of the. Situation of
women in India
• Represent dark side of India
• Esha wants to become role
model and forced to slept with old
designer
• Radhika - Doing household work
and working at night at call center
• Focus on relationship of middle
class people

32. • Deus ex Machina :-
• God from Machine
• Call from the God
• As friendly figure
• Resolved plot
• listen problems and gives
suggestion to improve life
• Give motivation to character
• New found self confidence and
perspectives on life
• awareness in life

33. • Human relationship, love ,
sex and marriage:
• Relationship of :
- Priyanka and shayam
- Esha and vroom
- Military uncle and his
love with grand son

34. • Cognizance :-
• Self defeating nature of
blaming , complaining and
not taking responsibility
• psychological suffering :
inferiority complex
• Listening inner voice : call
from God
• changes in the life of
characters
• Focus on take
responsibility, stop blaming
and stop giving excuses

35. • Nationalism :-
• Character of vroom : Anti - American
" Americans suck the life blood out of our country’s
most productive generation”
• “I should not have taken up a job just for money. Call
center pays more, but only because the exchange rate
is in the favor Americans. They toss their loose change
at us. It seems like a lot of rupees but jobs that pay less
could be better there could be jobs that define me,
make me learn or help my country”
• Priyanka rejects Mr Microsoft
• Shyam needs to stop being Sam Marcy

36. • Symbolism
1) God
• Climax, turning point
• Resolving plot
• Hope
• Positivity towards life
2) Cigarette and drinking :
• Depression
• Stress
• Psychological state of mind
• momentary pleasure
3) Knitting the scarf
• Imagination
• she was back to knitting her
scarf.
• Compare with life
• Caring nature of Radhika

37.  Various Interpretation
and Issues
•By :- Charmi Vyas

38. Self help book
:-
–Help to develop personality.
• Better understanding of
culture.
• Give moral lesson.
• Help to improve self
confidence.
• Show the problem of youth
and help to finding solution.
Intelligence Imagination
Self-
Confidence
Failure

39. Cyberpunk :-
• Use of cyber technology.
• Use of email against
Bakshi.
• The rumour of having bug
in Microsoft word
software.
• Call from God.
• Character deals with Bug,
FM radio, Email, Internet.

40. Anti American
:-
Call Centre.
Character of Vroom
represent nationalism.
They also work as
America’s time not
India’s.
Their Names also given
as American have.

41. Popular literature
:-
• Use of simple language.
• Choose the character of
middle class.
• Represent young India
and modern
generation.
• Plot of love – breakup.
• Politics.

42. Impact of
globalization:-
Negative
• Attraction towards
money.
• Do anything for
success.
• Drinking alcohol.
• Marriage values.
• Fast food culture.
• Ego factor
Positive
• Allowed people to
became familiar with
the culture of other
people or country.
• Understanding the
importance of career.
• Freedom of thoughts.
• Freedom of work.

43. Use of Mannepean Satire
• What is Mannepean
Satire?
It means a form of satire
usually in prose, which
has a length and
structure similar to a
novel and is
characterized by
attacking mental
attitude rather than
specific individuals or
entities.

44. Issues:-
• Bossism.
• Generation gap.
• Inter relationship
sentiment.
• Slavery and colonialism.
• Extra marital
relationship.

45.  Bibliography Records
• By :- Riddhi Joshi

46. An Annotated Bibliography
• A.R.Jemi
-“ The impact of westernization in indian youth portrayed in
one night @ the call center” St. Jerome’s college of arts
and science, Anandanadarkudy.
http://researchscholar.co.in/downloads/17-a.-r.-jemi.pdf
• A research paper deals with contemporary India where
the spirit of non-aggression modesty, brotherhood and
fairness in life has been replaced by aggression, vulgarity,
aversion and warfare. Problems experienced by youth,
hardships of all call center workers, westernization , love
and identity crisis. Call centers also growth due to
westernization. Equal rights to men and women to works
together. Its development in call centers, business tours,
invention of electronic gadgets. Pre-marital affairs ,
Nuclear family and divorce alarmingly risen. Women
visits clubs and pubs. This are the impact of
westernisation in Indian youth.

47. • Anil Kshirsagar, Mrs. R. p. Bonde, Dr. Swarna T. Shinde,
“ Globalisation and the changing urban realities in india in
chetan bhagat’s one night @ the call center” Maharashtra
http://www.the-criterion.com/V3/n4/Anil.pdf
• This paper presents about “ Globalization is no longer a
theoretical concept. It is a glaring reality impinging upon
almost every aspect of human existence.” Socio-economic
and political-cultural integration of the world’s population
well developed cities are the demand of the time.
Mushrooming of such institution like IIM and IIT, resulted
due to liberalization, privatization and globalization fast
growing cities affects urban zones with all the global
factors, affecting the life, experience, dreams and attitudes
of today’s youth and depicts women empowerment as
positive effects of globalization.

48. • Dr. Mohsin Aziz
- “Factors causing stress: A study of indian call centers”
October 2013, Department of Business studies, Muscat,
Oman
https://www.researchgate.net/publication/257304771_Fact
ors_Causing_Stress_A_Study_of_Indian_Call_Centres
• Research on how stress is a part of unavoidable
individual working life of call center that employees work
long shifts, often during night and a psycho-physiological
element. Modern age has been called the ‘Age of Anxiety
and stress’(coleman,1976). Methodological tables of
distribution of respondents by sector serviced, age
distribution of respondents, gender composition of the
sample, factors causing stress are monitoring, angry
customer, changing identity, performance metrics, night
shifts cause stress.

49. • Maheswar Satpathy
“ Call centers, India and a New politics: Cultural
interpretations” Kanpur, India
https://www.academia.edu/633333/Call_Centers_India_and
_a_New_Politics_Cultural_Interpretations
• This paper gives a truth about a country suffering from
pangs of hunger and problems of sever husk of support by
call centers can’t be ignored. The subtle politics of
engaging young minds of India in a manual task does not
seem to be quite rational. The employers of west should
realize about posses a great deal of talent. Young minds
just losing them for petty business benefits and more
human ways of dealing will create better system of
business enterprise and better civic society.

50. • Dr. Sachinkumar R. Pandya
• “Women Empowerment in Chetan Bhagat’s Novels”
Gujarat.
https://docs.google.com/viewerng/viewer?url=www.ijariie.co
m/AdminUploadPdf/WOMEN_EMPOWERMENT__IN_CHET
AN_BHAGAT%E2%80%99S_NOVELS_ijariie5784.pdf_NOVE
LS_ijariie5784.pdf
• Research paper portrays the women characters of chetan
bhagat’s novels. Women characters believe in an absolute,
a perfect a pure and a noble freedom. They always take
inventiveness in the courtship. Thus, they break the social
etiquette- man ever chases woman. They are the chasers
and the men are man as the excavation under her blind
passion to suit his purpose. His women use all diplomacy
to serve the female instinct.

51. Table-1
• Name of The genre and the numbers of the
relevant articles included.

52. Table-2
• Total Research Articles of One Night @ The
Call Center.

53. Table-3
• Research study on One Night @ The Call
Center

54. Table-4
• Article Evolution Rubric of One Night @ The
Call Center.