This summary provides an overview of the book "One Night @ the Call Center" in 3 sentences: The book follows six call center employees experiencing personal crises as they work through their worst night, until a phone call from God changes their lives by revealing the reasons for their misery and how to overcome it. Each character faces their own challenges - for example, Esha desperately tries to become a model but faces rejection, while Shyam is passed over for a promotion. In the climax, the characters get into an accident but survive, and the call from God allows them to improve their work lives and relationships.

1. BOOK REVIEW ON

2. WHAT IS THE STORY ABOUT
?
This Story is about Six Call Centers
Employees
The 6 call center agents going through the
worst night of their lives,
Until a call from God not only saves their
futures, but their lives as well

3. CHARACTERS
• There are six diffrent characters in this boo
k.
1-Shyam.
2-Priyanka.
3-Esha
4-Vroom.
5-Radhika.
6-Military Uncle.

4. Role of Main Characters
• All six characters are working in a call cent
er with same shift...
• they know each other very well
• All characters are having there diffrent attit
ude towards each others

5. Major themes
Shyam's Theme
Shyam is very upset to learn that Priyanka is engaged
to a person called Ganesh Gupta, who works at Micro
soft in the US because he had dated priyanka for a lo
ng time and the two had engaged in sex. To add to hi
s woes, he is horrified to learn that Bakshi had cheate
d him, and Vroom, by submitting the Troubleshooting
Website to the Boston centre as his own without credit
ing him and Vroom.

6. Priyanka's Themes
Priyanka is first happy when she is engaged to
Ganesh Gupta, who works for Microsoft but becomes
furious when she hears that her parents have
planned her marriage the very next month, which she
feels is too early. Both her mother and Ganesh press
her to agree to this proposal. She is even more
saddened by the fact that Shyam was eavesdropping
on her conversation with Ganesh. When Vroom and
Shyam show her that Ganesh had forged his pictures
to hide his baldness, she disapproves Ganesh for
having cheated her.

7. Esha's Themes
Esha had earlier done a compromise by sleeping
with a designer to get a modeling contract.
However, the guy turned out to be opportunistic
as he betrays her by telling her she can't become
a model due to her height. He also tries to
console her by sending her some money.

8. Vroom's Themes
Vroom is shocked to learn that Bakshi has cheated
him and Shyam by submitting their work as his own.
To add to his miseries, he overhears Esha telling the
other girls that she had slept with a designer to get a
modeling contract.

9. Radhika's Thmes
Radhika, who loved her husband very much, is
shocked to learn about his dark side. When Vroom
calls up her husband portraying as a radio jockey and
asks him to dedicate roses and a song to someone
special, he chooses his girlfriend Payal over his wife.
Radhika who listens to this gets terribly upset as her
husband has betrayed her.

10. Military Uncle's Themes
Military Uncle tries to be nice to his son and grandson.
But when he sends some pictures via mail to his
grandson, he loses his cool and asks him to keep out of
his life. This leaves Military Uncle heartbroken.

11. BOOK REVIEW
The premise of “One Night @ the Call Center” is simple. It’s abou
t five call center agents going through the worst night of their l
ives, until a call from God not only saves their futures, but thei
r lives as well. Written from the perspective of Shyam, the cha
racters may seem stereotypically Indian, but that does not mea
n they’re just random people with issues.
Instead, his characters have their own set of skeletons in their clo
set that make them uniquely human. This offers the chance to
not only recognize the stereotypes, but to also understand that t
heir flaws are what make them unique.

12. Three-Fourth of the book goes at a good pace
describing the lives of the 6 people . Apart
from the problems with the callers , they also
had a terrible boss - Bakshi . Shyam and Vroom
had designed a new website for the firm and
they submitted the report to Bakshi . Shyam
was expecting to be promoted as the team
leader while Bakshi submitted the report to
Boston with his name in it . Thus , Bakshi not
only affected the Shyam’s work life but that
had impact on his personal life as well . The 6
of them had a terrible personal life as well .

13. For example, In This Book Esha is the typical
beautiful Indian girl who wants to become a
famous model, but because of a physical flaw, she
becomes unthinkably desperate and does
something that emotionally harms her.
It is during her conversation with Shyam in the
conference room that Esha’s true personality is
revealed and we stop seeing her as just another
pretty girl and begin to notice her layers of
imperfection.

14. The twist comes when the lives of the 6
people dramatically gets affected on the
same day and they leave in a Qualis at 2 am .
They end up in getting the Qualis skid of the
road into a construction site where they
battle for life. It turns out that Shyam gets a
phone call then , a phone call from God . The
call is also heard by the others and God tells
them the reason for their misery and how
they can overcome it .

15. The story then speeds up with Shyam &
Vroom threatening Bakshi , saving the
jobs of the colleagues and then
improving their own lives as well . They
have plans of starting their own web
designing firm , and Shyam get backs his
love- Priyanka . The story makes an
abrupt change after the phone call of
God .

16. The CONCLUSION
The saying goes well for the characters of the
book, ’’Life is like a sweet melody, only lyrics
are messed up ! ’’
All’n all, a fundoo and cool book. Go for it !

17. THANK-YOU