The document provides an overview and analysis of Chetan Bhagat's novel "One Night @ Call Center". It discusses the plot, which follows a group of six call center employees in Gurgaon, India over the course of one night. During this night, each character confronts an aspect of their life they want to change. A key event is a phone call the characters receive from God while stranded in their crashed vehicle without service. The call motivates them to make changes in their lives and work situations. The document analyzes symbols in the novel like the inspiration provided by God's call, and the use of cigarettes and drinking as metaphors for depression and stress.