OBTC Capability Statement

File Location: D: OBTC Human Resources OBTC Capability Statement
Version: 3.1 | Review date: 10th
January 2017 | Document Control No. 00115-10
Ow nership: OBTC Quality Assurance | Approved: Stephen Bow erman. 1 | P a g e
CAPABILITY STATEMENT
Copyright and Trade Mark Statement
© 2003 OUTSOURCE Training Company™ / © 2014 OUTSOURCE Business Training Centre™
All rights reserved. Apart from any usepermitted under the Copyright Act 1968,no part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,mechanical,
photocopying, or otherwise, without written permission fromthe publisher,OUTSOURCE. Use of this work for
purposes other than those indicated above, requires the prior written permission of OUTSOURCE. Requests should
be addressed to the Writer at OUTSOURCE to e-mail addresses:
outsourcetrainingco@hotmail.com and obtc@outlook.com.au
Writer: Stephen Bowerman Firstpublished:3rd May 2010
OUTSOURCE TrainingCompany™ 1st edition Version: 1
OUTSOURCE Business Training Centre™ Release date: 29th May 2010
Phone: 0438 903 373
E-mail: obtc@outlook.com.au and outsourcetrainingco@hotmail.com
Website: http://obtc99.wix.com/obtc Version: 3.1
Review date 10th January 2017

BACKGROUND HISTORY
In February 1994 Stephen Bowerman started-up his firstBusiness Management Consultancy business
OUTSOURCE Logistics initially in thecapacity of Business Advisory,Business Coaching and BusinessConsultancy.
Over the period of nine years (February 1994 to June 2003) his Consultancy Business proved to be both sustainable
and profitable, with substantial and consistentgrowth.
Mirroringthe same Business Model Stephen expanded his business services i n themonth of July 2003 and
Registered his new additional business OUTSOURCE Training Centre;the new services nowavailableinclude:
 E-Learning, LearningManagement Systems (LMS) and Development Programs - Adobe CaptivatePrime /
Smartsparrow/ Microway (Articulate) / Learn Upon / Catapulte-Learning.
 Adult Learning Programs,Accredited and Non-Accredited Course Facilitation.
 WorkplaceTraining and Assessment.
 Vocational Education Training(VET).
 E-Learning Design and Development.
 Negative and PositiveGearingSeminars.
 Instructional Design and Technical Writing.
 Corporate and Professional Staff Induction and Orientation Programs.
 Learning Workshops.
 Live Stream and Webinar LearningPrograms.
 Skype One-on-One remote / distanceTraining and AssessmentWorkshops.
 Learner Engagement.
 Competency Completion.
 New Traineeship and Apprenticeship Sign-ups and You Tube LearningSessions.
 Vocational Training and Assessment.
 VAK - Visual,Auditory and Kinesthetic orientated Learning, Training and AssessmentCourses, Programs
and Workshops.
 ManufacturingStaff Induction and Orientation Programs.
 WarehousingStaff Induction and Orientation Programs.
 Transportand Logistics Staff Induction and Orientation Programs.
 Designing and Implementing new fully Tailored Vocational Training and AssessmentPrograms.
In July 2009 Stephen started-up two additional business which areboth activebusinesses “OUTSOURCE Gardening
and OUTSOURCE Cleaning Academy” tradingfor the pastsix years.The services provided included:
 Vocational Trainingand Assessmentfor Cert II,III and IVin Horticulture;
 HorticultureWork Experience Program (WEP);
 HorticultureHost Employment Program (HEP) Job Placements; and

 Work PlaceTrainingand Assessment.
 Vocational Trainingand Assessmentfor Cert II,III and IVin CleaningServices and Management;
 CleaningOperations Work Experience Program (WEP);
 CleaningOperations HostEmployment Program (HEP) Job Placements; and
 Work PlaceTrainingand Assessment.
Usingthe same Business Model for the past23 years Stephen further expanded his business services in themonth
of October 2013 with his fourth additional new business OUTSOURCE Business Training Centre; the new services
now availableinclude:
 Adult Language, Literacy and Numeracy skills.
 Financeand InsuranceBrokerage for Real Estate purchases.
 Process Manufacturing and WarehouseManagement.
 Transportand Logistics Management.
 Horticulture/ Gardening / Landscaping.
 General Business Consultancy.
 Strategic PlanningWorkshops and Conferences.
 Credit Management.
 Business Operations Management.
 ERP (Enterprise Resource Planning) Deployments.
 Call Centre and Campaign Management.
 Human Resources and Industrial Relations Management.
 WHS Management and WorkplaceSafety Awareness.
 Employment Services,Recruitment and Job Placements.
 Customer Service Management.
 Quality AssuranceManagement.
 Business Policies,Processes and Procedures.
 Business Health Checks and Audits.
 Business Planning and BusinessStart-ups.
 Website Design, Web Hosting and Website Management.
 Collections / Debt Recovery / Mercantile/ Litigation / Enforcement Proceedings.
 Financeand InsuranceManagement.
 Property Strata Management Services.
 Employer Satisfaction.
 Human Resources and Industrial Relations National Seminar Workshop Series.
 Asset Maintenance and CleaningOperations Management.
 Train the Trainer.
 New Staff Inductions and Orientations.
 Work Experience Programs.

 Employment Services specializingin Streams 2,3, and 4 Job Placements.
 Employment Brokerage.
 Business Coaching and Mentoring.
 Change Management Framework.
 Stakeholder Management and Project Management.
 ECM-Enterprise Content Management – SharePoint.
 CRM-Customer Relationship Management - Salesforce.com/ Force.com.
 ERP-Enterprise Resource Planning - SAP / 12.1 OracleE-Business Suite/ Pronto.
 World Manager – OnlineTraining,Human Resources, Communication and Operations Management.
OUTSOURCE VISION STATEMENT
OUTSOURCE aspireto be the leadingprovider of WorkplaceStaff Training | Assessment, Adult Language, Literacy
and Numeracy skills Learningand Personal Development needs of the Australian peopleand businesses state-wide
throughout Australia.
OUTSOURCE VALUE STATEMENT
OUTSOURCE values our customers' needs and expectations of high quality serviceand standards.Our clients’
needs and expectations are of the utmost importance, the entire OUTSOURCE Team is committed to consistently
meeting and exceeding these needs and expectations.
VALUES = TORA
 Total commitment and effort towards achievingour Targets.
 Outstandingservicestandards and customer experience.
 Respect for each other as employees.
 Attractive returns for our Host Employers, Employment Agencies and Business Affiliates.
OUR MISSION
To consistently deliver outcomes-focused on continuous quality improvement to ensure Learner Engagement,
Employer-Customer Satisfaction and Competency Completion every-time to HELP both individualsand your
business SUCCEED and PROSPER.

ACADEMIC QUALIFICATIONS
1977 – 1983 High School Diploma (Higher School Certificate - HSC)
Core elementary subjects studied:
 Mathematics.
 English.
 Art.
 Modern and Ancient History.
B. Bus (Acc), Bachelor of Business Specialisations: Accounting, Applied Finance, Banking, Business
Management, Human Resource Management, Insurance,International BusinessManagement, Marketing and
Business Management. Charles-SturtUniversity (Australia) –6 Years Correspondence.
Certificate III MSA30107 - Process Manufacturing.
Certificate IV MSS40312 - Competitive Systems and Practices.
SIR30307 - Certificate III – Wholesale.
Certificate IV BSB40401 – Business Management (Governance).
Certificate IV TLI40107 – Transportand Logistics (Warehousing and Storage).
Certificate IV BSB40507 – Business Administration.
Certificate IV TAE40110 | TAELLN411 – Vocational Educational Training and Assessment- 11 Units include:
 TAELLN411 - Address Adult Language, Literacy and Numeracy skills.
 TAEDES401A – Design and Develop Learning Programs.
 TAEDES402A – Use Training packages and accredited courses to meet client needs.
 TAEDEL401A – Plan, Organise and Deliver Group-Based Learning.
 TAEDEL402A – Plan, Organise and Facilitate learning in the Workplace.
 TAEASS401A – Plan Assessment activities and processes.
 TAEASS402A – Assess Competence.
 TAEASS403A – Participate in Assessment Validation.
 TAEASS301A – Contribute to Assessment.
 TAEDEL301A – Provide Work Skill Instruction.
 TAEDEL404A – Mentor in the Workplace.
I have just recently enrolled with Line Management Institute of Training (LMIT) Australia for the following two
qualifications and will have obtained Certification by mid-March 2017 at the latest.
1. Diploma of Vocational Education and TrainingTAE50111; and
2. Diploma of TrainingDesign and Development TAE50211.

VOCATIONAL TRAINING | ASSESSMENT ON THE JOB EXPERIENCE – DELIVERING THE FOLLOWING VET COURSES
 Certificate IV TAE40110 | TAELLN411 – Vocational Education Trainingand Assessment, andAdult Language, Literacy
and Numeracyskills.
 BSB30415 Certificate III in Business Admin.
 BSB40215 Certificate IV in Business.
 Certificate IV BSB40401 – BusinessManagement (Governance).
 Certificate IV TLI40107 – Transport andLogistics (WarehousingandStorage).
 Certificate IV BSB40507 – BusinessAdministration.
 BSB30207 Certificate III – Customer Contact.
 BSB40307 Certificate IV – Customer Contact.
 BSB40311 Certificate IV - Customer Contact.
 BSB40807 Certificate IV – Frontline Management.
 BSB41407 Certificate IV - Workplace Health Safety (WHS).
 BSB50607 - Diploma ofHumanResources Management.
 FNS41811 Certificate IV - Financial Services.
 Certificate MSS40312 Certificate IV – Competitive Systems and Practices.
 SIR20212 Certificate II – Retail Services.
 SIR30212 Certificate III – Retail Operations.
 SIR40212 Certificate IV – Retail Management.
 PRM20104 Certificate II – Asset Maintenance (Cleaning Operations).
 PRM30104 Certificate III – Asset Maintenance (Cleaning Operations).
 PRM40109 Certificate IV – Asset Maintenance (Cleaning Management).
 Certificate III MSA30107 - Process Manufacturing.
 Certificate IV MSS40312 - Competitive Systems andPractices.
 SIR30307 - Certificate III – Wholesale.
 AHC30710 Certificate III - Horticulture.
 SITHFAB009A RSA - Responsible Service of Alcohol.
 SITHGAM006A RCG - Responsible Conduct of Gambling.
BUSINESS SUMMARY
Stephen is a highly competent, motivated and respected Trainer and Assessor with extensive experience gained
within Vocational Education and Training (VET) and Job Search Agencies addressing AdultLanguage, Literacy and
Numeracy skills.The other industries I havecompleted Trainingand AssessmentContracts includeCorporate,
Retail,Financial,Manufacturing,Transport,Asset Maintenanceand Logistics Services Industries Trainingand
Assessment experience for over twenty-six years.
Stephen’s experience and expertise has secured him numerous Trainingand Assessment contracts with some of
Australia’s largestRTO’s and most prestigious professional corporations.

Stephen provides an extensive Education and TrainingPortfolio of over 41 TrainingCourses,includingTraining
Programs,Learning Workshops,LearningWebinars and Live Streams Australia wide;that can be fully customised
to suitall Industriesand Organizational businessneeds and requirements.
It is Stephen’s unrivalled knowledge and experience across a widerange of business disciplines thatprovides the
cornerstone/s of his credentials.
ACCREDITATIONS | SUBSCRIPTIONS
 The Institute of Operations Management – Accredited.
 Australian Human Resources Institute(AHRI) – Accredited.
 Australian Instituteof Management (AIM).
 WHS Consultation – Accredited.
 CSMIQ (Customer Service Management IQ) – Accredited.
 VEDA Advantage and Dunn Brad Street – Accredited.
 Toastmasters Speech Craft and Technical Presentation – Accredited.
 “FCCM” (Fundamentals Call Centre Management) – Accredited.
 ACTION INTERNATIONAL (Coach and Mentor) – Accredited.
 Intermediate Project Management – Accredited.
 Train the Trainer – Accredited and Licensed MercantileAgent – Accredited.
 Recruitment and Interviewing - TSI (Targeted Selective Interviewing) – Accredited.
SOFTWARE SKILLS
 LMS – Catapulte-Learning Portal.
 LMS – Crusee-Learning Portal.
 VET Trak / Adobe LearningSuite Software Applications(Captivate5 and Flash).
 SAP Accounting Software / FIDELIO / Opera PMS / Cheers / BasleII.
 MicrosoftProfessional Office2010 / Sage 50 Online/ SAS / IMS.
 NTBS Database/ ARROW-PRONTO Accounting Software / Access / Fraud File-data base/ DRIVE.
 MYOB / Oracle/ Sun System-Pastel Partner Accounts Software.
 Reflection 1 (PCMS) / Data-link / Lucent (Terranova) / Cardpac / LAPS / ZUES / IBIS / Infront.
 MicrosoftOutlook / Internet Explorer / Group Wise/ Primo 325.
 TRIM PracticeManager 2007 / Lotus Notes 7 / DOS / SWIFT MT202.
 LLAS (Southpac) / FastTrack / Eudora V5.0 / PISCES / Next Gen / Smart Stream.
 EWP / PABX / ACD / IVR / CTI–(Call Centre Technology) / Transact/Goldmine.
 Quicken version 4.0-5.0 for Windows / QuickBooks / LOLO / Mega.
 MicrosoftPublisher / MicrosoftProject/ PowerPoint Viewer / Capital Connect / J Bill / CWX.
 Smart-Term 470 for Windows v4.0 / Citrix ICAClientParadox 7 / CBFC / JDE / VLM.

PROFESSIONAL AFFILIATIONS
 3-AAA Trainingand ConsultingPty Ltd.
 ATC Careers.
 PeoplePlus Education.
 ZIP Money.
 Line Management Institute of Training(LMIT) Australia
 Get Qualified Australia (GQA).
 State and Federal Government Departments.
 GE Money.
 MacquarieGroup of Companies.
 MacquarieBank.
 Virgin Money.
 Bridge Business College(International Students only).
 Work Savvy Training.
 The A4e Group of Companies.
 Job Centre Australia.
 Job Find Centre (Angus Knight Group).
 ORS Group.
 Tracy (The Placement People).
 FastTrack (On Hire Staff Solutions).
 ICP Educational Institute(Industry / Career / Professional).

 AETS Australian Employment and TrainingSolutions.
 The Australian Salesmasters TrainingCompany (ASTC).
 Just Careers Training.
 Avana Sky (A Vocation Company).
 Tuggerah Lakes Community College (TLCC).
 Communicare Incorporated.
 Precision Group Training.
 Management Consultancy Institute(MCI).
 CLB Training and Development.
 McDonalds Family Restaurants.
 Managed TrainingServices (MTS) Chandler Macleod.
 Small Business Party of Australia (SBPA).
 Spic ‘n’ Span Domestic CleaningServices (Commercial and Domestic Cleaning).
 Mission Australia(NEIS Program) Panel, assistingunemployed with Business Start-up initiatives.
 Alfred Construction Industries (ACI) – Manufactured Homes and Granny Flats.
 MODAK Australia Pty Ltd – (Process Manufacturing and WarehousingOperations).
 NSW Business EnterpriseCentres (BEC’s).
 NSW Community Colleges.
 Salvation Army – Work Experience Programs,Streams 2, 3 and 4 Job Placements.
 Communicare - Work Experience Programs,Streams 2, 3 and 4 Job Placements.
 Volunteering Central CoastInc.
 Deloitte Touché Australia –Professional Consultancy Services.

 RAWLIGHT Design Pty Ltd. (Process Manufacturingand WarehousingOperations).
 Perpetual Trustee – Management Consultancy Services.
 DIMAR Direct Pty Ltd.
 Baycorp Legal Pty Ltd – Management Consultancy Services.
 Citi Bank – Instructional Designer and ProjectManagement Services.
 Commonwealth Bank of Australia NSW Contact Centres (Parramatta and Newcastle).
 BarMax,MHM AustralasiaPty Ltd and the Sydney Coffee School.
 Central College Corporate (formerly AIWL).
 HCI Professional Services.
 National Seniors Australia.
 Pirate88 FM Radio Station (Fremantle WA.
 OUTSOURCE CleaningAcademy.
 Australian Human Resources Institute(AHRI).
 OUTSOURCE Professional Representatives Association (OPRA).
 WorkplaceLearning and Performance Forum.
 OUTSOURCE Customer Service Academy.
 NSW TAFE Colleges.
 Spectra TrainingGroup.
 The Australian Quality TrainingFramework (AQTF) and Vocational Education Training and Accreditation
(VETAB).

PROFESSIONAL COMPETENCIES
 Vocational Education Trainingand Assessmentand Adult Language, Literacy and Numeracy skills.
 Design and Develop Learning Programs,TrainingPackages and Accredited Courses.
 Plan AssessmentActivities,Processes,Assess Competence and Participatein AssessmentValidation.
 Plan,Organise,Deliver and FacilitateLearningGroup-Based Learning and One-on-One Learning.
 Human Resources – Workers Compensation, Strategic HR, Job Analysis and Design.
 Industrial Relations –Site Agreements, Acquisitions and Mergers at Industry and Organisational level.
 Enterprise Bargaining –Multi-siteand Multi-industry,Design and Implementation, AWAs, Employee
Agreements, Union CollectiveAgreements, Sick Leave and Performance Incentive Plans.
 Project Management.
 Restructuring and Re-Engineering.
 Business Strategy Analysis and Design.
 Employment Contracts.
 Australian WorkplaceAgreements and Individual Transitional Employment Agreements (ITEAs).
 Change Management.
 Employee Relations.
 Redundancy Negotiations and Business Services.
 Operational Audits – Risk Management Strategies, Business Planning.
 Business Policies,Processes and Procedures Design and Review.
 Staff Capacity Modelling.
 Restructuring, Rightsizing –AligningHR / IRStructures to meet Business Objectives.
 Performance Management Strategies and Frameworks / Counselling.
 Organizational LearningInitiatives –managingAging and Disabled Workforce.
 Organization Development – Corporate Health and Well-beingPrograms.
 Lifestyle Management (BalanceProgram).
ACHIEVEMENTS
 Completing my Diploma of Vocational Education and TrainingTAE50111 in mid-March 2017.
 Completing my Diploma of TrainingDesign and Development TAE50211 in mid-March 2017.
 Appointed National VicePresident of the Small Business Party of Australia(SBPA) on 14th October 2013 to
present.
 Over the past17 years to present have continually supported local Central CoastCommunity Centres,
Business EnterpriseCentres and Community Colleges with Short Courses and LearningWorkshops.
 Successfully tutored over 250 Vocational Educational Training(VET) Students over the past7 years.
 Maintained over a 4 year period from a 92% Approval Rate for a total of 144 New Home Purchases over a
4 year period,averaging36 New Home Purchases every year consistently.


 Designed & developed over 56 new Learning and Development Programs and Workshops,of which 15
Programs were endorsed by numerous RTO’s, NSW Colleges and Business EnterpriseCentres Australia
wide.
 Designed, Developed and Implemented over 40 Human Resources and Industrial Relations Policies,
Processes and Procedure Manuals.
 Designed, Hosted and Managed over 45 Websites.
 Managed and facilitated over 86 Business Expo’s and Trade Shows combined Australia-wide.
 Assisted and provided business adviceto over 284 Small Business Start-ups.
 Designed, Developed and Facilitated over 120 new Training and Assessment Programs for clients and
facilitated over 220 Adult Learning Programs.
 Successfully facilitated over 160 Staff Induction and Staff Orientation Workshops for a broad range of
Professional Organisations and LargeCorporate Companies.
 Created and Implemented over 325 Business Operations Policies,Processes and Procedures Manuals.
 Created and Implemented over 12 Performance Incentive Programs and Sick Leave Incentive Programs.
 Signed-up over 1,850 New Traineeships and Apprenticeships Australia-wide.
SOME OF OUR LARGER MANUFACTURING, CORPORATE | PROFESSIONAL SERVICES CLIENTS:
 3-AAA Trainingand ConsultingPty Ltd.
 ATC Careers.
 PeoplePlus Education.
 Get Qualified Australia (GQA).
 ZIP Money.
 Australian Workstation Manufacturers (AWM).
 Work Savvy Training.
 Borg ManufacturingGroup.
 Central Coast ManufacturingConnect.
 CLB Training and Development.
 Spectra Training.
 FinanceHere – Financeand InsuranceBrokerage, includingForeclosures.
 MODAK Homes Australia –Process Manufacturing,Transport and Logistics.
 G.E. Financeand InsuranceServices – Corporate.
 Baycorp Legal Pty Ltd – Professional.
 S G Fleet Management Pty Ltd – Transportand Logistics.
 Spic ‘n’ Span Domestic CleaningServices (Commercial and Domestic CleaningSpecialists).
 Capital Finance.
 Management Consultancy International (MCI).
 Communicare Incorporated.
 Australian Salesmasters TrainingCompany.
 Cisco Technology Pty Ltd – Corporate.

 Deloitte Touché Australia –Professional.
 Tyco Healthcareand Pharmaceutical Pty Ltd – Process Manufacturing,Transport and Logistics.
 Citibank (CitiphoneAustralia) –Corporate, Call Centre and Professional.
 MacquarieGroup Pty Ltd - Corporate, Call Centre and Professional.
 Allco FinanceGroup – Corporate.
 SmartlineHome Loans Pty Ltd – Corporate and Professional.
 Virgin Money / Home Loans – Corporate.
 FedEx Express – Process Manufacturing,Transport and Logistics.
 Bank of Scotland (Capital Finance) – Corporate.
 RAMS Home Loans – Corporate.
 Mortgage and FinanceAssociation of Australia(MFAA) – Corporate and Professional.
 Commonwealth Bank – Corporate.
 Arnold Construction Industries (ACI).
 Managed TrainingServices (MTS).
 Chandler Macleod – CBA Traineeship Project.
 NSW Business EnterpriseCentres (NSWBEC).
Arnold Construction Industries

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