1. Caroline Wright
carolinewright007@hotmail.com
Tel: 07813654884
Professional HR Development Consultant, responsible for designing and delivering HR and training
solutions. Working with key stakeholders strategically aligning business goals and objectives. International
project experience, managing and implementing key initiatives driving continuous change throughout the
business. Enjoys working collaboratively with wider teams, influencing and driving best practice where
possible.
October 2016 – April 2017 HR Policy & Projects Advisor LGSS
Review and create HR Policies, Forms, and Guidelines working with the wider HR team, Union
members and other service area's supporting Northamptonshire, Milton Keynes, and
Cambridgeshire County Councils.
Policies worked on include Social Media, TUPE Toolkit, and Subject Access Request.
Manage employee benefit schemes, employee discount cards, health and fitness, and car lease
working with the communications team to promote internally and via the intranet
Manage benchmarking exercises for all jobs within the councils
Provide support for the configuration and testing of a new HR Self-service system ERP Gold
May 2011 – 2016 HR Development Consultant T-Systems Ltd
(Deutsche Telekom Group)
Design and deliver Induction Programme
Design, and deliver internal training either face-to-face or via webex
Training needs analysis working with managers and HRBP’s to agreed budget
Work with and manage 3rd party training providers, hold quarterly reviews
Provide support and advice to employees locally and internationally on L&D related matters
Manage L&D systems, continuously improving functionality and updating content
Support and co-ordinate international training programmes for all business area’s
Manage annual performance review process, identifying individuals for inclusion in talent
management programmes and succession planning
Manage L&D policies and procedures, updating intranet and social networking platform
Attend networking events looking at potential suppliers to support business training needs
Achievements:
Project member - Career Gateway programme, design and implement new learning system, recruit
career champions, and deliver training to all employees.
Project member - Working Virtually Workshops in Germany, become Champion for the UK,
continuously implement and train UK community.
6 month Xchange programme in Germany, working with HRD International contributing to Global
programmes: Qualification Management, Project Management Academy, Sales Academy.
New global HR System “HR Suite - Success Factors”, attend configuration workshops on
Performance Management, Succession Management, and Learning Management on behalf of the
UK. Implement, and manage the delivery of new HR System “HR Suite” to all UK employees.
Participation in International Coaching Programme in Slovakia
Facilitator of the Customer Excellence Programme rollout for 1500 employees at all levels
I have held a number of contract positions working in different industries as below:
July 2010 to 18th March 2011 HR Adviser ISG Cathedral Ltd
Covering maternity leave reporting to the Head of HR of this construction company working across 3 UK sites.
Provide advice to all management and staff on a daily basis whilst working on new projects.
2. Set up of training for the business, annual personal development reviews
Create and manage employee survey, work experience and apprenticeship scheme, charity and
business in the community
Review all job descriptions, deal with recruitment and induction of new staff at all levels
Produce monthly team briefs from board reports
Deal with medical referrals
February 2010 – April 2010 HR Officer The Probation Service
Contracted to support the smooth transition to the Trust status across Bedfordshire Probation Service, notifying
all employees and managing CRB applications and ID badges whilst dealing with day-to-day activities managing
sickness, recruitment activities, and other duties as and when required.
February 2009 to November 2009 HR Officer Sureterm Direct Ltd
Set-up Human Resources function and developed policies and procedures for the business. Provided full
support and advice to the managing director and line managers on all HR related matters, dealing with employee
relations issues on a daily basis whilst working in a constantly changing environment.
April 2008 – December 2008 HR Adviser Citywire Financial Publishers Ltd
Managed Human Resources for the company, dealing with recruitment, training, employee relations, benefits,
retention, and employment law.
February 2008 – April 2008 HR Representative Accenture
I managed the HR function on a temporary basis for a financial services unit of Accenture, where I covered all
aspects of Human Resources and Employee Relations. I previously worked for them for 4 years in Finance & IT
at the start of my career.
April 2007 - November 2007 HR Adviser Network Rail
Covering Maternity Leave I provided full HR support and advice to the HR Manager and all Depot Managers
working alongside a Shared Services Centre dealing with inductions, medicals, training, and sickness.
May 2006 - November 2006 Project Co-ordinator DHL Exel Supply Chain
Co-ordinate all aspects of training for the roll-out of Oracle HRMS across all sites within the UK. Provide support
to the HR Systems department and Project Director.
Education & Summary of qualifications
July 2005 Bedford College Level 2 - Initial Counselling Skills 1989 - 1992 Hastingsbury Upper – GCSE’s
Professional Training Course Attended
November 2016 –Agresso ERP Gold Training May 2016 - Sports & Weight Management
January 2016 – LinkedIn January 2016 – Success at Interviews
December 2015 – Competency Based Interviews December 2015 – Digital Marketing
November 2015 – Creating & Presenting Positive Outcomes October 2015 – Coaching Conversations
May 2015 - Working Virtually Programme & Cultural Navigator Tool
December 2014 – Virtual Webex Trainer
October 2013 – International Coaching Programme
March 2012 - Customer Excellence Programme
2008 - Predictive Index System – Licensed Analyst (Recruitment & Change Management)
Microsoft Excel, Word, Powerpoint, Office Project – Intermediate
Systems Used
SAP HR, Success Factors (HR Suite), Skillsoft e-learning, eBest (purchasing), Peoplesoft, Oracle HRMS &
irecruitmenr, Talenlink, Crystal (recruitment database) Resourcelink, Northgate, Ciphr
Interest and hobbies:
Keeping Fit, swimming, rowing, charity challenges and event organising. Travel, & listening to live music.
