The document discusses change management strategies for adopting new technology. It recommends aligning technology with organizational goals and communicating a clear vision for how the new technology supports the mission. It also stresses educating stakeholders through different mediums, being opportunistic, and addressing opposition through education rather than exclusion. The balanced scorecard framework is presented as a methodology for measuring how new technologies are helping the organization meet its objectives.

3. CEO CFO Program Staff Executive Directors COO Membership Staff Technology Vision Tactics Budget Programs Services Goals

4. People Process Tools HR CEO COO CFO Business Tech Staff

12. Example courtesy of Balancedscorecrd.org

13. Example courtesy of Balancedscorecrd.org Amir Tabei CTO NPower Texas [email_address]