NTEN Planning and Prioritizing
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Slides from my session on Chapter four of the NTEN book "Managing technology to Meet Your Mission". This is advise on how to frame IT planning in an organization and strategies for tight-resourced orgs to make creative investments and get the most out of them.
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1) The document discusses strategy maps and balanced scorecards, tools developed by Robert Kaplan and David Norton to help organizations translate their vision and strategy into tangible goals and measures.
2) A strategy map visually represents an organization's goals, initiatives, and causal relationships across four perspectives: financial, customer, internal processes, and learning and growth.
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1 ISM645 Strategic Information Technology Planning v1.1 .docx
1
ISM645 Strategic Information Technology Planning v1.1
ISM645 Information Technology Strategic Plan
Template
V1.8
Introduction: How to Use This Tool
This template is developed for small and mid-sized enterprises (SMEs) that do not have the
resources to perform full IT governance to develop a complex IT strategy. This tool provides an
outline that allows CIOs to develop a simple, yet effective IT strategic plan.
Complete all the sections, using the instructions provided. Each section contains an example that
can be removed once the document is complete.
[Insert Company Name] IT Strategic Plan
Author: [Insert Name]
Created on: [Insert Date]
Last Modified on: [Insert Date]
Executive Introduction (Summary) & Thesis Statement
Introduce the IT Strategic Plan. Give a summary of what is in the document. The Execuvtive
Summary should be a 30 second read and give a clear understanding of what is in the document.
In the last paragraph, include a thesis statement.
Example: This IT Strategic Plan lays out the one, two, and three year plans for MarkO Ltd, with
regards to IT Areas of Applications Development, Networking, Operating Systems, Databases,
Organization, and Hardware; and the ability for this plan to support the business initiatives of the
company.
Strategic IT Mission, IT Vision, and Horizon Statements
Include the IT Mission and IT Vision Statement here. Also, specify the time periods to which this
plan pertains.
Example:
“The mission of this company is to …..”
“This Company will be the ….”
“This plan is expected to cover the period from 01/Sept/2013 to 31/Aug/2015, with strategic plans
for each year noted.”
Purpose of Plan
Indicate the reason for creating this IT strategic plan. Specify what the plan will accomplish.
2
ISM645 Strategic Information Technology Planning v1.1
Example:
The purpose of this plan is to help our company achieve its IT Strategy. It is meant as a guide to
decision making in IT. Incoming tasks to IT will be prioritized and executed (as much as possible)
using this plan as a guide. While exceptions may occur, they should be exceptions, not the
everyday rule.
Corporate Strategy
Describe the strategy of the enterprise. Obtain this information from the CEO or a publication
from top executives.
Example:
Our business strategy is to retain existing customers through continuing to improve our existing
product line as well as gain new customers though aggressive marketing campaigns. We may
also expand the spending of our existing customers by developing other related product lines.
Business Initiatives to Support Corporate Strategy
List the business initiatives that are planned for the period that will support the business strategy.
Example:
Strategy Name Business Initiative Target Completion
Date
Expected
Impact
Retain Existing
Customers
Loyalty Campaign Q1 +10%
Renewal
Rate
Mail Out Satisfac.
1 ISM645 Strategic Information Technology Planning v1.1 .docx
1
ISM645 Strategic Information Technology Planning v1.1
ISM645 Information Technology Strategic Plan
Template
V1.8
Introduction: How to Use This Tool
This template is developed for small and mid-sized enterprises (SMEs) that do not have the
resources to perform full IT governance to develop a complex IT strategy. This tool provides an
outline that allows CIOs to develop a simple, yet effective IT strategic plan.
Complete all the sections, using the instructions provided. Each section contains an example that
can be removed once the document is complete.
[Insert Company Name] IT Strategic Plan
Author: [Insert Name]
Created on: [Insert Date]
Last Modified on: [Insert Date]
Executive Introduction (Summary) & Thesis Statement
Introduce the IT Strategic Plan. Give a summary of what is in the document. The Execuvtive
Summary should be a 30 second read and give a clear understanding of what is in the document.
In the last paragraph, include a thesis statement.
Example: This IT Strategic Plan lays out the one, two, and three year plans for MarkO Ltd, with
regards to IT Areas of Applications Development, Networking, Operating Systems, Databases,
Organization, and Hardware; and the ability for this plan to support the business initiatives of the
company.
Strategic IT Mission, IT Vision, and Horizon Statements
Include the IT Mission and IT Vision Statement here. Also, specify the time periods to which this
plan pertains.
Example:
“The mission of this company is to …..”
“This Company will be the ….”
“This plan is expected to cover the period from 01/Sept/2013 to 31/Aug/2015, with strategic plans
for each year noted.”
Purpose of Plan
Indicate the reason for creating this IT strategic plan. Specify what the plan will accomplish.
2
ISM645 Strategic Information Technology Planning v1.1
Example:
The purpose of this plan is to help our company achieve its IT Strategy. It is meant as a guide to
decision making in IT. Incoming tasks to IT will be prioritized and executed (as much as possible)
using this plan as a guide. While exceptions may occur, they should be exceptions, not the
everyday rule.
Corporate Strategy
Describe the strategy of the enterprise. Obtain this information from the CEO or a publication
from top executives.
Example:
Our business strategy is to retain existing customers through continuing to improve our existing
product line as well as gain new customers though aggressive marketing campaigns. We may
also expand the spending of our existing customers by developing other related product lines.
Business Initiatives to Support Corporate Strategy
List the business initiatives that are planned for the period that will support the business strategy.
Example:
Strategy Name Business Initiative Target Completion
Date
Expected
Impact
Retain Existing
Customers
Loyalty Campaign Q1 +10%
Renewal
Rate
Mail Out Satisfac.
5 keys to improve roi on e learning
You want your learning solution to be effective in terms of business results. Set objectives before implementing any learning platform.
Metrics Mapping
How to improve and map performance metrics to your organization's strategic plan. Results? Higher impact, better communications, and more business success
Project, Program & Portfolio Management
This document discusses project, program, and portfolio management processes and checklists. It addresses how a project management office, program management office, and portfolio management office can help organizations answer key questions around costs, redundancy, cross-functional alignment, change impact, and leveraging existing investments. It provides an overview of processes and frameworks for program and portfolio management including workshops, risk management, governance, and realizing business benefits. Checklists are also included for project initiation, planning, execution, control, and closure.
Roi Certification Kraków May 2017
ROI CERTIFICATION PROGRAM
A comprehensive way to gain the skills, resources,
and knowledge to measure the value of projects
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Benefit Strategy- Optimise
The document summarizes Capita's services for optimizing employee reward and benefit programs. It provides data-driven strategic reviews and designs of programs to improve engagement and identify cost savings. Key services include benchmarking current programs against market data, conducting workforce demographic analyses, and establishing governance processes to ensure programs meet evolving business needs. Clients have realized direct annual savings of over £17 million through Capita's evidence-based optimization approach.
Developing an IT Scorecard Using the Balanced Scorecard Approach
This document discusses developing an IT scorecard using the balanced scorecard approach. It begins with an overview of the balanced scorecard and its key components, including perspectives, objectives, measures and targets. It then covers how to develop an IT scorecard by identifying perspectives, defining objectives and measures, setting targets, and developing initiatives. Examples of IT scorecards for different areas like operations and projects are also provided. The document emphasizes selecting measures that are relevant to business strategy and translating IT performance into business outcomes.
Governing IT | TechExpress.co
The document provides guidance on improving IT governance through establishing effective processes, policies, and procedures. It begins by outlining common challenges organizations face regarding IT decision-making and governance. It then describes tools available in the "Governing IT Toolbox" to help IT leaders address these challenges in three phases - managing processes, defining policies, and enforcing policies. The toolbox contains templates, guides, and other resources to help organizations inventory and assess current processes and policies, identify gaps, draft new policies and procedures, implement them, and ensure ongoing monitoring and improvement of IT governance.
Chick-fil-A Training Program DevelopmentRunning head .docx
Chick-fil-A Training Program Development
Running head: CHIK-FIL-A TRAINING PROGRAM DEVELOPMENT
1
CHIK-FIL-A TRAINING PROGRAM DEVELOPMENT
2
Chick-fil-A Training Program Development
Introduction
Chick-fil-A is an organization that continues to grow and expand nationwide and as a result, the organization must develop a training program that can be utilized at every location. As a consultant, one of the first steps to complete when starting a new project is to assemble a SWOT Analysis as well as to prepare a Balanced Scorecard and Casual Chain Score card.
SWOT analysis
To ensure a successful consulting project the consultants must conduct an in depth analysis of the company and where the training program will lead it. The analysis of strengths, weakness, opportunities and threats will provide guidance to develop the program and other tools to evaluate its performance. The consulting project strengths will attract new customers and maintain already existing fans. The consulting project will add to their current position in the industry by focusing on personalized customer service. The second strength is employee involvement. Involvement of all levels will provide higher approval and success percentages. The program will also provide employees a completion timeline, and require them to evaluate the training they received. Evaluation will provide feedback on the training programs pertinence to restaurant operations.
One of Chik-fil-A’s weaknesses is the public relations nightmare which occurred when the CEO, Dan Cathy, admitted to opposing same-sex marriage. As a result the company faced public scorn and a lost profits. Employees and customers alike also took this as acceptance of bigoted behavior towards LGBT employees or customers. The new training program will need to address the side effects of their CEOs comments. The consultant’s must ensure the program addresses a culture of inclusion and acceptance to counteract the CEO’s comments. Failure to do so could exacerbate the public’s view of the company’s attitude towards the communities they serve. The program’s second weakness will be the time required for each employee to complete the training program, learning the new procedures and standards of performance, and then any time spent afterwards providing an evaluation.
The company has various opportunities such as the increase of menu items, expansion and customer service improvement. The consulting project will develop a training program focused on adding to the customer experience. The biggest opportunity offered by the training program is the opportunity to develop a way to evaluate employee’s performance. Finding a way to evaluate performance is essential to evaluating overall productivity (Markham, 2005, p.33).
It will also allow the company to improve on operational processes affecting customer service. Re-enforcing the customer service experience by new training procedures will increase the market share and brand relevanc ...
Planning IT Strategy | TechExpress.co
The document provides an overview of tools and templates in the IT Strategy Toolbox to help IT managers develop a basic IT strategy. The toolbox can be used to [1] align business and IT goals, [2] build application and infrastructure roadmaps, [3] establish direction for the IT organization, and [4] create an IT investment roadmap. Developing an initial IT strategy using these tools allows an IT department to understand priorities, cope with competing demands, and plan strategic investments that support business objectives.
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Does Your Organization Need a Better Technology Roadmap?
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University of Phoenix Change initiative for Nokia Paper.docx
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1 ISM645 Strategic Information Technology Planning v1.1 .docx
1 ISM645 Strategic Information Technology Planning v1.1 .docx
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Chick-fil-A Training Program DevelopmentRunning head .docx
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- 7. Example: Supporting Criteria Strategy Area Objectives Measures Targets Initiatives Increase constituent awareness of our accomplish-ments by distributing a monthly email newsletter Consti-tuents Increase mission awareness Increase donations Improve communi-cation eCRM analytics Donations increases 5% increase in new prospects 7% increase in donations Start monthly newsletter Add member- ship to web site Publicize in NP Times