- The company's overall quality performance for the past twelve months was 99.465%, within the bronze rating. - In November 2014, there was 1 customer return out of 1128 items shipped, maintaining a quality performance rate of 100%, or gold rating. - Over the past twelve months, the average quality performance rate for all key customers was 99.50%, or silver rating, with no significant issues reported.

1. Paramount Panels (UK)
Quality Report
Date: 4/12/14
To : D.Roke
cc : A.Careford, B.Wigglesworth
From : M.Morgan
Re : Quality Report for November 2014
Current SC21 Quality Performance for the past twelvemonth = 99.465%. This is within the current Bronze rating.
Reference should be made to the document ‘Quality Report 2011 to present.xls accessed in "J:QUALITYMonthly
report databaseQuality Report 2011 to present.xlsm". This contains full data covering items mentioned in this report.
The management team are reminded of the need to review the data supplied and identify improvement plans for issues relating
to their own areas.
Performance Indicators
Month
Monitor KPI Batches Items
Customer Returns (RMAs) - 1 4
Supplier Returns (DMRs) - 4 101
Final inspection (rejects) <=1% 0 0
Minor issues* – Panels - 2 -
Minor issues* – Aircraft - 0 -
Minor Issues* –Austinlite - 0 -
Others
QIRS raised - 6 -
Audits/ issues - 0 -
RMA resolution time (days) <=30 days 0
Customer complaints - 1
Our SC21 quality performance >=98% 99.642% -
Our supplier SC21 performance - 99.7029%

2. INCOMING MATERIEL
Deliveries
Batches Rejected % Items Rejected %
101 4 3.9
3
33,966 86 0.25
Returns to Suppliers
Trends
2011 2012 2013 2014
Total DMRs 12 13 14 21
Per Month 1.0 1.2 1.2 2.04
The quantity of returns to supplier is low and our supplier quality is generally considered to be very good.
Approved Suppliers
The number of approved suppliers now stands at 112 and includes a number which are seldom used. The overall SC21 quality
performance of approved suppliers is 99.38% which is slightly better than last month and equates to an average bronze rating.
The SC21 rating for all suppliers is also 99.38% which also equates to a Bronze Rating
Of the 110 approved suppliers:
98 (87.5%) have gold rating.
4 (3.57%) have silver rating.
2(1.78%) has bronze rating.
8 (7.14%) have ratings below 95%.
Suppliers with SC21 Performance Below 95%.
1. Adapt (96.67)
2. Cellular Developments (59.18%)
3. Cambridge Circuits(92.15)
4. Marl International (89.18%)
5. Nemco Ltd (92.16%)
6. Lyncolec Precision In (73.68%)
7. Panel Graphics (92.86)
PROCESSING
Batches Inspected
Area Batches Rejected % Items Rejected %
Panels 26 0 0 124 0 0
Austinlite 1 0 0 10 0 0
Aircraft 17 0 0 698 0 0
Minor Issues Noted this Month (issues not at a sufficient level to warrant a QIR as per QA12).
Date Part Batch Area Problem Level Type
6/11/14 NP2337 F038866 INSP MARKS/SCRATCHES, APPROVED
BY D.ROKE
Moderate Panels
26/11/14 NP2379 F038990 INSP BACK SLIGHTLY LOOSE/TOO
MUCH LIGHT
LEAKING.REWORKED
Moderate Panel
Trends: All personnel aware of issues.

3. OUTGOING MATERIEL
Deliveries to Customers
Batches 55
Items 1128
Returns This Month
1 No returns.
Trends
2011 2012 2013 2014
Total RMAs 24 18 8 7
Per Month 2.0 1.5 0.75 0.5
Reasons for Returns
Turn Round and Liability
Comments. All RMA’s are currently within 30 days.
QUALITY INVESTIGATIONS
Audits
1. Corrective action audit 2.3.5 Tool Use, various list of tool held on system and on hard copies, also tool on rack not
shown on current list on system.
2. Minor corrective action from CAA (External audit) outstanding, to be completed by Feb 2015. We also must make
sure that the capability list is sent to the CAA every time we update it. Not once a year should we fail to do this we will
ge ta corrective action on the next audit.
3. No issue raised during the BSI audit.
4. Minor corrective action raised from the last BSI (June 2014) for suppliers not on the approved suppliers list. This has
been actioned and closed as per audit report.
Purchasing Approved suppliers
Still finding unapproved suppliers, we need to make sure all suppliers are approved (parts for production only) some of
the suppliers that have contacted are not replying to my emails, if this occurs again we will have to stop using them.
Some of the suppliers are historic and are only used now and again, but we still need to add these to the approved
suppliers list.
Comments
Bentham has been sent to the suppliers for repair, we should have answer by the end of the week. Also the spectraScan
has a fault, we have sent the unit for repair to Micron in Mill Hill, awaiting feedback from them.
Reason 2011 2012 2013 2014
Documentation 1 0 0 0
Finish 6 7 5 0
Lighting 0 1 0 0
Damage 1 0 0 1
Text 0 0 0 0
Dimensions 0 0 1 0
Functionality 4 6 2 3
Assembly 10 7 0 0
Delivery 0 0 0 0
Incorrect item 1 0 0 0
Faulty items 0 0 0 2
Other 2 0 0 1

4. SC21 – QUALITY PERFORMANCE
Overall Quality Performance for the Current Month – This Refers to all Despatches
Quality performance (% reject rate) =100 - (No of items rejected in the month x 100)
Total items despatched in the month
Items despatched this month : 1128
Total items rejected this month : 4
Quality performance (% acceptance rate) = 100% (SC21 gold rating for this month)
Overall Quality Performance for the Current Twelvemonth (SC21 Quality performance for all despatches)
The data represents actual accumulated twelvemonth data ending at the current month. It must be appreciated that the SC21
calculations use data for items returned in a particular month against items despatched. These do not necessarily refer to items
originating from the same batches and so maxima and minima are often greatly distorted, especially with customers who use
items on projects often months after receipt. Sadly the distortion can make suppliers performance appear to decline during
spells of low order throughput.
Quality performance (% reject rate) =100 - (No of items rejected in the twelvemonth x 100)
Total items despatched in the twelvemonth
Items despatched this twelvemonth :17926
Total items rejected this twelvemonth : 52
Quality performance (% acceptance rate) : 99.70 % (Silver)
Key Customer Quality Performance for the Last Twelvemonth.
Customer Trends % Rating
A D Aerospace Ltd Poor due to one return of 15 items in November 100.00 Unrated
Aerco Ltd Excellent 100 Gold
BAe Systems Ltd Excellent 100 Gold
Marshall Aerospace Excellent 100 Gold
MoD Excellent. 100 Gold
Oxley Developments Ltd Excellent 100 Gold
Racal Acoustics Ltd Excellent 100 Gold
Rockfords Ltd Slowly recovering 96.55 Unrated
Thales Avionics Ltd Excellent 100 Gold
Astute Excellent 100 Gold
Trends
The average for all key customers is 99.50% (Sliver Rating).
All customers based on monthly data.
Period 2011 2012 2013 2014
Quality Performance % - Mean 99.11309 99.64302 99.81523 99.416
Quality Performance % - Max 100.0000 100.0000 99.92381 100.00
Quality Performance % - Min 93.6260 97.24647 99.65508 95.38745
Suggested Actions
Data suggests that the overall quality performance for the company is very good and nearly all customers are receiving good
product.
Areas for Improvement Being Worked On
None
Safety

5. No new issues.
Written By
Mike Morgan

6. No new issues.
Written By
Mike Morgan